Does T-Mobile Do Trade-Ins? (All You Need to Know)

Do you plan on trading in your old phone or want to switch carriers and trade in your device? Perhaps you have been thinking about switching to T-Mobile.

Therefore, you may be wondering: does T-Mobile do trade-ins, and if so, what kind of devices can you trade-in? Well, I’ve been researching this topic, so read below to learn what I’ve discovered!

Are Trade-Ins Offered by T-Mobile In [currentyear]?

T-Mobile does offer trade-ins, and you can either choose to trade in your old device in-store or via the online option where you have to ship your old device to T-Mobile. Additionally, T-Mobile is always switching trade-in offers, so you can save $500 or $1,000 for trading in your old device, depending on what deal is running in [currentyear].

Are you interested in learning more about the T-Mobile trade-in process, including how much credit you can get for trading your device in? If so, read further to find out all you need to know!

How Does T-Mobile’s Trade-In Program Work?

To be eligible to participate in the Trade-In program, you must be either a current or new subscriber, upgrading, activating a new device, or adding a line to your account.

Furthermore, you can get an estimate for your trade-in device by giving the phone’s make, condition, and model, and then you can either choose to trade it online or in-store.

For example, you can just go to a local T-Mobile store and trade in the old device, or if you’re a customer, you can use My T-Mobile to print a shipping label to trade in your old device.

How Many Times Can You Trade-In at T-Mobile?

You can only trade in one device per month for each line on your account and make a qualifying transaction at the same time, which includes changing plans, adding lines, or upgrading.

What Can You Use T-Mobile Trade-In Credit For?

If you trade in your old device to T-Mobile, you will get either in-store credit or bill credit, depending on which option you choose.

For example, if you get in-store credit, you can use it to purchase a new device, put towards a down payment for your device, and use it for accessories.

However, the bill credit will only take money off of your T-Mobile phone bill, and there is no option to get cash for your trade-in with T-Mobile.

Does T-Mobile Offer Trade-Ins for Phones With No Value?

T-Mobile won’t allow you to trade in your old device if the phone doesn’t have any value, which is why you must use the valuation tool to ensure your device is still worth something.

Does T-Mobile Run Special Trade-In Offers?

Does T-Mobile Run Special Trade-In Offers?

You can find a ton of special offers throughout the year that’ll give you more money on your trade-in, and T-Mobile is always running new deals to entice new or existing customers.

Therefore, it’s best to check what the deals and special offers are before you just trade in your device, since you may only get a fraction of the trade-in value potential (i.e when specials run).

Do You Have to Factory Reset Your Phone for T-Mobile Trade-Ins?

T-Mobile does require that you factory reset your phone before trading it in, and if it’s not set back to factory reset, you aren’t eligible for the T-Mobile trade-in credit.

Furthermore, you will need to make sure all locking and password features of the device have been disabled and that no personal information is on the device before trading it in.

Can You Trade-In a Damaged Phone to T-Mobile?

T-Mobile likely won’t accept a damaged phone for trade-in, although it could depend on the damage to the phone and whether it’s repairable and easy to fix.

For example, if you have minor cosmetic damage to the device, you may be able to trade it in with T-Mobile but for a lower amount.

However, internal damage probably doesn’t have trade-in value.

Furthermore, this is why T-Mobile asks about the condition your phone is in when deciding on whether the phone has a trade-in value.

To learn more, you can also read our posts on whether or not T-Mobile insurance cover cracked screen, does T-Mobile price match, and does T-Mobile run a credit check.


T-Mobile does offer trade-ins for both new and existing customers, and you can trade-in your old device for bill credit or for in-store credit where you can purchase accessories and other items.

Additionally, you can trade-in your old device in-store or online and ship it, but the in-store method is the quickest, easiest, and best way to get more money for your device.

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Mackenzie Jerks

Mackenzie is a freelance writer and editor, published author, and music enthusiast who holds a Bachelor of Science in Business Administration. When she’s not writing, Mackenzie is either wrapped up in a book, discovering new music, or introducing herself to a new fitness regimen.

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