Does T-Mobile Fix Phone Screens? (All You Need To Know)

Do you have T-Mobile and have accidentally damaged your phone screen and want to know: does T-Mobile fix phone screens?

Well, I’ve been looking into this question and have discovered a lot of useful information so keep reading to learn the answer to that question and so much more!

Does T-Mobile Fix Phone Screens?

T-Mobile itself doesn’t fix phone screens, but phone screen repair is a part of T-Mobile insurance through Assurant. This means you can file a claim and have your screen repaired if there is an issue through repair centers, which could include T-Mobile repair locations. Furthermore, the T-Mobile insurance covers cracked screens and other screen damage.

Are you looking for further details about T-Mobile’s policy in regards to fixing phone screens? If so, read on to find out additional information so you can get your phone looking like new again!

Will T-Mobile Replace My Cracked Screen?

If you have a cracked screen, you can get it repaired or replaced for $29 if you have T-Mobile insurance, but it’s not covered under the normal T-Mobile warranty.

Furthermore, you can get the cracked screen repair done through any repair center that is authorized by Assurant for sometimes same-day repair.

For example, there are T-Mobile repair and service locations that can replace the cracked screen if the damage is minor, or you will need to file a claim and wait for a replacement device.

How Much Does It Cost For T-Mobile To Fix a Cracked Screen?

Cracked screen repair costs $29 if you have T-Mobile insurance regardless of which insurance plan you have on your device.

Does T-Mobile Fix Phone Screen Water Damage?

T-Mobile’s insurance covers accidental water damage, which means if your screen is malfunctioning due to water, you can file a claim and get a replacement device.

However, water damage is not part of the regular T-Mobile warranty, so you will need to have the insurance if you want a repair or replacement device as a result.

Does T-Mobile Give Free Screen Protectors?

T-Mobile does give free screen protectors if you’re enrolled in one of the T-Mobile insurance plans.

For example, if you’re enrolled in Protection 360, then you’ll have unlimited screen protector replacement, and T-Mobile will even put the screen protector on for you!

How Much Is T-Mobile Phone Insurance?

How Much Is T-Mobile Phone Insurance?

The price for T-Mobile phone insurance will depend on which plan you get and the value of your phone, but will range between $7 to $15 per month.

To illustrate, T-Mobile Protection 360 has 5 tiers, with each tier representing the value of your device, so tier 5 is a phone value of $800 to $1,200 and will cost $15 per month.

How Can You Add T-Mobile Protection 360?

If you worry about your phone screen or a lot of other issues that could happen, then T-Mobile Protection 360 is the best insurance option and you can file 5 claims in 12 months!

For example, you can add T-Mobile Protection 360 to your account in one of the following ways:

  • Making a T-Mobile device purchase that qualifies for the protection
  • Finance a T-Mobile phone
  • Lease a T-Mobile phone
  • Have a repair completed

Additionally, you can call T-Mobile to add Protection 360 to your account or you can sign up for the insurance in-store at your local T-Mobile location.

What Does T-Mobile Insurance Cover?

While T-Mobile insurance covers cracked screens as most insurances do for phones, there are several other situations that T-Mobile insurance covers including:

  • Device malfunctions
  • Water damage
  • Lost device
  • Theft of device
  • Battery issues
  • SIM card issues
  • Accidental damage
  • Accessories are covered only when they were stolen or lost with the device

What Does T-Mobile Insurance Not Cover?

There are a few different situations and issues that T-Mobile insurance does not cover including the following:

  • Damage caused intentionally
  • Damage from misuse
  • Damage from fire
  • Unauthorized repairs
  • Cosmetic damage
  • Acts of God
  • Damage from abuse of the device

To learn more, you can also read our posts on whether or not T-Mobile throttles data, are T-Mobile iPhones unlocked, and do T-Mobile phones have SIM cards.


T-Mobile does not itself fix phone screens, but instead, if you have T-Mobile insurance on your device, you can file a claim and have your phone fixed or replaced through Assurant.

However, water damage or phone screen damage is not covered under the T-Mobile warranty, which means you’ll need the insurance to fix your phone screen for cheap. 

Furthermore, with the T-Mobile insurance, you will only pay $29 for cracked screen repair and with Protection 360 you can file up to 5 claims in 12 months!

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Cara Suppa

Cara Suppa has been freelance writing for over a decade and holds a BA in English and an MS in Integrated Marketing Communications. Outside of work, she is an avid cook, gardener, and discount shopper.

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