FedEx Delivered To Wrong Address (Here’s What To Do)

FedEx has an excellent track record for delivering packages on time. That said, there are plenty of instances where packages get delayed due to staffing shortages, weather, or address problems.

In this article, we’ll look at something else that can make package deliveries late—delivery to the wrong address. More specifically, we’ll help you figure out what to do if your package is misdelivered and what you can do to get it back!

FedEx Delivered To Wrong Address In [currentyear]

FedEx delivers to the wrong address due to misspelled address information, unclear address markers, or mislabeled packages in [currentyear]. Sometimes, FedEx can correct the mistake quickly by dispatching a driver to redeliver the package. Otherwise, the shipper needs to submit a missing package claim. If you receive a package in error, bring it to a FedEx location.

To get even more specifics about what to do when FedEx delivers to the wrong address, pay attention to this article!

Why Does FedEx Deliver To The Wrong Address?

While it doesn’t happen often, there are certainly times when FedEx makes mistakes and delivers packages to the wrong address. When this happens, it’s normal to wonder why.

There are a few possible explanations. For example, FedEx might have delivered your package to a neighbor or may have delivered it to your old address if you recently moved.

Also, misspelled addresses are another common reason for packages getting delivered to the wrong address.

Incorrect deliveries can also be the fault of human error on FedEx’s part.

For example, if your home or address doesn’t have a clear address marker visible, a driver may drop your package at the wrong house.

Finally, packages might get mislabeled by FedEx when they’re being processed. Unfortunately, this results in misdeliveries, and there’s not much you can do to prevent it.

What Happens If My FedEx Package Was Delivered To The Wrong Location?

If FedEx delivers a package to the wrong address, it is called a misdelivery.

When a misdelivery happens, FedEx may use the following procedure to retrieve the shipment (provided the delivery was recent):

  1. FedEx’s dispatch team requests an on-call pickup from the driver servicing the area.
  2. The driver picks up the shipment.
  3. The driver reattempts delivery (the same day if possible).
  4. If the driver is unable to deliver the package the same day, they will try again the next business day.

How Do I Get My Package Back If FedEx Delivers It To The Wrong Address?

How Do I Get My Package Back If FedEx Delivers It To The Wrong Address?

If FedEx is unable to correct the misdelivery immediately, then you should contact the FedEx Customer Service Center.

With that, you can do so via email or by calling the toll-free hotline at 1-800-463-3339. Be sure to have your tracking number ready and a brief description of the incident.

Once you provide the information, the FedEx customer service representative will file a claim on your behalf.

Depending on the details of your case, FedEx will either attempt to track down the package or refund you the value of the shipment. Alternatively, you can file a claim on the FedEx website.

To do so, click on the “Start a Claim” button, enter your tracking number, and select the claim type. In the case of a missing package, select “Package not received.”

Next, click “Continue.” On the next page, you’ll see the Claims Information section. Here, you can enter details about your shipment.

Also, you can add images or paperwork showing other shipping information or the value of your shipment.

Click “Next,” then fill in your contact information and preferred method of contact (e.g., phone or email).

Finish by clicking “Next” and double-checking your information before clicking submit. After all of this, FedEx will be in touch with you regarding your claim in five to seven business days.

What Do I Do If I Received A FedEx Package That’s Not Mine?

If you receive a FedEx package that’s not yours, you can drop it off at a FedEx location or an authorized third-party retailer (e.g., Walgreens or Dollar General).

Just explain the situation to the associate so they understand what’s going on and can make an informed decision about how to proceed.

Alternatively, if FedEx delivered to the wrong house or apartment number, you can bring the package to your neighbor and explain what happened.

How Do I Prevent FedEx From Delivering Packages To The Wrong Address?

Sometimes there’s nothing you can do to prevent FedEx from misdelivering your packages. However, there are some things you can do to minimize the risk of this happening.

That said, perhaps the easiest way to prevent delivery mishaps is by double-checking your address before completing a purchase online.

This is especially true if you’ve recently moved and are buying from a website with your old address saved in your contact information.

Further, something else you can do is add delivery instructions for your package through the FedEx Delivery Manager tool.

With this tool, you can include details about what your home looks like and provide delivery instructions. For example, you can write something like, “My house is red with white shutters.”

As you can imagine, by providing the driver with as much detail as possible, you can help eliminate the chance for error.

Besides checking your contact details and providing delivery instructions, you can make sure your address is clearly visible by purchasing a noticeable address marker.

To know more, you can also read our posts on FedEx delivery instructions, what day does FedEx deliver, and does FedEx deliver on Saturdays.


Perhaps the best thing to do if you’re worried about FedEx delivering to the wrong address is to double-check your address before shipping.

Also, it can be helpful to put a clear address marker in front of your house to avoid any confusion.

If you do all of that and your package still gets misdelivered, reach out to FedEx customer support; they can either file a claim, track down your package, or get you a refund.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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