FedEx Package Not Moving (Reasons Why This Is Happening + More)

There are times when your package moves from one delivery hub to another with absolutely no problems. Then, there are other occasions where the package seems to be traveling in the wrong direction or not moving at all.

Well, I’ll address the second issue in this article and answer all of your questions about why your package isn’t moving and what you can do about it, so keep reading to learn more!

What Does “FedEx Package Not Moving” Mean in 2024?

FedEx packages may not be moving due to getting stuck at customs, an incorrect or incomplete address, inclement weather, improper packaging, or getting lost in 2024. It’s also possible that a package is in fact moving but appears to be stuck because it’s in transit. Most issues get resolved in a few days, but if not, contact customer service.

Not knowing what’s going on with your package is frustrating, so keep reading this article for more insights into what’s going on!

What Does It Mean If My FedEx Package Is Stuck in Transit?

Before I get into any explanations about why FedEx packages get stuck, it’s important to understand what the term stuck in transit means.

Well, stuck in transit is another way of saying that a package is no longer progressing towards its destination.

Therefore, that could mean that it’s stuck in one of FedEx’s hubs or stuck in customs awaiting further checks. 

Why Isn’t FedEx Moving My Package?

Why Isn’t FedEx Moving My Package?

There are a number of reasons why it may appear as though your package isn’t moving. In some cases, packages are actually stuck, but in others, they may actually be moving.

Let’s take a closer look at the reasons behind these two scenarios. Packages may be stuck in transit for a number of reasons including:

  • Customs clearance – Items shipped from another country may get held up at the border due to unpaid fees or failure to provide proper documentation.
  • Wrong or incomplete address – Address issues are one of the most common reasons for shipments getting stuck. If FedEx can’t determine where your package needs to go, it may get held up until you correct the issue.
  • Weather conditions – While the weather may be sunny where you are, that might not be the case where your package is located. Things like snow and natural disasters can slow down or even stop your package for days.
  • Improper packaging – Having secure packaging isn’t just important for the safety of your items, but also for the safety of the staff handling your package. Therefore, a package could get stopped if it’s leaking or has sharp objects inside.
  • Lost package – This is the reason no one wants to hear, and while it’s rare, it does happen.

While some packages might actually be stuck, other packages might only appear to be stuck. This happens because of FedEx’s scanning procedures.

When packages are in FedEx’s possession, they’re scanned at various points between pickup and delivery.

Sometimes these scans happen every few hours, other times a shipment may go more than 24 hours without an update, which is especially common during periods of long travel.

As a result, it may look as though a package isn’t moving, when in fact it’s in transit to the next location where it will be scanned and/or delivered.

What If My FedEx Package Isn’t Moving?

If your package hasn’t moved in a day or two, our advice is to be patient a little while longer. Most of the time, FedEx is able to work out delivery and logistics issues in a matter of days.

That being said, if you’ve been waiting for more than four days, it’s a good idea to contact FedEx customer service to get more information about your delivery. 

To do so, you can get in touch by calling 1-800-463-3339. FedEx employees are available to take your call 24 hours a day, 7 days a week.

After sharing your tracking number, the employee should be able to give you more information about the whereabouts of your package and tell you why your package isn’t moving.

It’s also possible to reach out to FedEx customer service via email or through the live chat tool on the website.

If you can’t get a satisfactory explanation, it may be time to file a missing package claim with FedEx.

To learn more, you can also see our posts on FedEx origin facility, FedEx local facility, and FedEx destination facility.


FedEx packages get stuck on a regular basis due to outside factors like customs clearance or poor weather conditions. They can also get delayed due to customer errors like an incorrect address or a poorly secured package.

Still, the most likely scenario is that your package is moving as scheduled, but that it hasn’t received a scan in a while. This will make it look like your package isn’t moving, when in fact it is.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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