ASOS allows customers to place an order for different clothes, shoes, and accessories via the company website.
However, when making an order, you could make a mistake or change your mind about the product. When this happens, can you cancel the ASOS order? Here’s all you need to know!
How to Cancel Your ASOS Order in 2024
Customers can cancel an ASOS order by logging into their account in 2024. However, there are varying time limits for when you can cancel your order; therefore, you need to know these details. Additionally, when canceling, if the cancel button is unavailable, it’s too late for the customer care team to undo your order.
To learn more about the different methods you can use to cancel an ASOS order, along with other related facts, keep on reading!
Can I Cancel My ASOS Order After Placing It?
If you placed the wrong order or change your mind, you can cancel your ASOS order by following these steps:
- Log into “My Account” by clicking on the person icon on the top right-hand side
- Go to “My Orders”
- Select the order you want to cancel
- If the button says Cancel/View, you still have time to cancel it
- Click the button to cancel the order
If you can’t see the Cancel button, it’s too late to undo the order; therefore, you can’t complete the process.
Alternatively, you can also use the live chat option on the website to contact the customer care team.
You can use this method to request an order cancellation or get more information about the cancellation process.
How Long Do You Have to Cancel an ASOS Order?
According to ASOS, if you’ve placed the order via Clearpay, you won’t get the option to cancel.
However, ASOS provides different time limits for canceling your order for all other payment options.
- ASOS Instant, Next Day Delivery, and Evening Next Day Delivery – 15 minutes after placing the order.
- Nominated Day Delivery – 2 days before the selected day.
- Standard Delivery and all other delivery options – 60 minutes after placing the order.
Additionally, if the items are sold and shipped by an ASOS brand partner, you have 10 minutes to cancel the order.
Can You Amend Your Order After Placing It?
Once you’ve placed an order, ASOS is quick to pack it up; therefore, there’s no room to make any changes.
This means you can’t change the delivery option, delivery address, or payment method. So, if you want to make any changes, the only way is to cancel it.
What Happens After You Cancel Your ASOS Order?
When you cancel an order, ASOS will refund you the cash. Your funds are usually reserved until the order has been confirmed and sent to the warehouse.
Therefore, when you cancel the order, it will take about 10 days before the card issuer or bank makes your funds available.
How Long Does It Take to Get My Money After Canceling My Order?
After you’ve canceled your ASOS order, your cash will become available in your account depending on the payment method you selected at checkout.
ASOS isn’t in a position to speed up the refund process. However, if you haven’t received your funds after 10 working days, contact the ASOS customer care team for further assistance.
Here’s a breakdown of how long it takes to get a refund for different payment methods:
If you paid using PayPal, the funds will be reserved, waiting for the payment to be authorized. You’ll get a pre-authorization transaction ID on your account for this payment method.
Credit or Debit Card
Once you cancel the order, your finance provider will reserve the funds and make them available for ASOS to take and refund you.
Additionally, your bank statement will have a “pending or reserved” status.
If you used a gift voucher, this will be back to your account within 72 hours after the order cancellation.
For customers that use Klarna, ASOS ensures that you get an updated invoice within 24 hours after the order cancellation.
Klarna is available in specific countries, which you’ll see as an option during checkout.
How Can I Cancel My Order On the ASOS Marketplace?
If you have bought items from the ASOS Marketplace, you can cancel an order on the website before it’s shipped.
To complete the cancellation process, go to “My Marketplace” and select “Purchases.” You can see the status of all your orders and cancel them from this tab.
However, you can only request a refund if the seller hasn’t shipped the order. During cancellation, you should leave a message to the seller with a reason.
Can ASOS Cancel Your Order?
In some cases, ASOS can also cancel your order due to many reasons.
This happens when your ordered items are out of stock, the name, and address provided do not match the credit card, or the required amount isn’t available in the account.
To know more, you can also read our posts on whether or not ASOS has stores, does ASOS deliver on Saturday or Sunday, and how to track ASOS order.
Customers can cancel an ASOS order by logging into the account. However, there are varying time limits for when you can cancel your order; therefore, you need to know these details.
If the cancel button is unavailable, it’s too late for the customer care team to undo your order. ASOS provides different time limits for canceling your order depending on the payment method. After cancellation, your funds should be available in your account within 10 working days.