How To Opt Out Of Verizon Custom Experience? (All You Need To Know)

If you have Verizon, you might have heard about how it’ll collect data and information on you, which is known as Verizon Custom Experience.

Well, I’m going to tell you all you need to know so that you can opt-out of Verizon Custom Experience and stop Verizon from collecting this data on you and your device below!

How to Opt-Out of Verizon Custom Experience In 2024?

You can opt-out of Verizon Custom Experience by signing into the My Verizon website and then going to the bottom and selecting “Privacy Preferences.” You’ll want to look for “reset” and you’ll need to toggle the option Custom Experience so that it’s off if you want to opt-out.

Are you looking for additional details about opting out of Verizon Custom Experience, such as how you can opt-out through the app? If so, continue reading to learn all of the important facts!

What is the Verizon Custom Experience Program?

Verizon Custom Experience is essentially a rebranded name of Verizon Selects, and it’s a data collection program that Verizon says is to help you have a better user experience.

For example, Verizon said that it’s going to give you better service and product recommendations if you’re enrolled in the program, and it’s more personalized.

Verizon will collect information about you and your device such as the apps that you use, websites you visit, browsing history, location information, and much more.

Additionally, the Verizon Custom Experience Program will collect details about your Fios services if you have them and CPNI information, which is Customer Proprietary Network Information.

Customer Proprietary Network Information includes billing information, phone numbers that call you or you call, times that you have received calls, destination and location information.

How Do I Opt Out Of Verizon Custom Experience on App?

If you would like to opt-out of Verizon Custom Experience through the My Verizon app, it’s simple to do if you follow these steps below:

  • Open the My Verizon app on your device
  • Select “Settings” on the top right-hand side of the app
  • Scroll down until you see “Manage Privacy Settings”
  • Select “Manage Privacy Settings”
  • Toggle Verizon Custom Experience Off

However, if you have multiple lines on your Verizon account, you’ll need to toggle Custom Experience off for each line, or else only the lines you toggled will be opted-out.

How Do I Opt Out Of Custom Experience Plus?

How Do I Opt Out Of Custom Experience Plus? Verizon

You can opt out of Custom Experience Plus the same way you did the Custom Experience and do so by either using the app or the My Verizon website.

For example, if you’d like to opt-out of Custom Experience Plus using the My Verizon website you would simply follow the steps below:

  • Log in to the My Verizon website
  • Select “Privacy Preferences” at the bottom
  • Find “Reset” and select that
  • Toggle Custom Experience Plus off

Additionally, if you’d like to opt-out of Custom Experience Plus using the My Verizon app, simply start by opening the app and then complete the following steps:

  • Select the “Settings” option on the top right side of the app
  • Look for “Manage Privacy Settings” and select it
  • Toggle Custom Experience Plus so that it’s off
  • Repeat the process for all of the lines on your account

Does Verizon Custom Experience Apply to Business Accounts?

Verizon Custom Experience applies to almost all customers and small business accounts, however, some groups are excluded from Custom Experience including:

  • Government accounts
  • Corporate accounts
  • Lines that have plans or devices for children

Therefore, if you have a corporate account, Custom Experience would not apply to you, but if you are a small business and are not considered a corporation, then Custom Experience applies.

What is the Difference Between Verizon Custom Experience and Custom Experience Plus?

Verizon has made it difficult to know specifically how Custom Experience and Custom Experience Plus are different, but we do know more data is collected with Plus.

For example, Custom Experience Plus will collect device location and other data, which is not collected in the regular Custom Experience program.

So the only difference between the two programs is how much information Verizon collects about the user, their device, and other information.

Should I Opt-Out of Verizon Customer Experience?

Most people will feel that it’s important to opt out of the Verizon Custom Experience Program as it’s designed to collect so much information about a user and their device.

For example, if you’re a privacy-conscious person and don’t want all of these specific details about you and your device, including your location, being collected, it’s best to opt out.

You can choose to stay enrolled in the program if you use the personalized recommendations that Verizon offers, such as if they recommend a music program that you’d like to try.

However, most people will find that the data collection, which Verizon does save for a while, is not worth the few good recommendations you might receive as a result.

To know more, you can also read our posts on whether or not Verizon owns T-Mobile, Verizon deals for existing customers, and working at Verizon.


You can opt out of Verizon Custom Experience and Custom Experience Plus by either logging into your My Verizon account online or through the app.

You’ll need to go into the Privacy settings if you’d like to opt-out of either program and toggle the switches off or else you’ll continue to be part of the program.

Furthermore, Verizon Custom Experience Plus collects additional details about your device, so if you’re privacy-conscious you’d want to opt out of this program as soon as possible.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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