T-Mobile Visual Voicemail Not Working (List Of Potential Fixes + FAQs)

Have you have been trying to listen to your voicemails, but you can’t seem to access them? If you have a T-Mobile device, this is due to an issue with Visual Voicemail.

So, how can you get your Visual Voicemail to start working? Well, I have been looking into this problem and have found several possible solutions, so keep reading!

Why Isn’t Visual Voicemail Working on My T-Mobile Device?

If Visual Voicemail isn’t working on your device, then you can try to restart it to clear out any issues for an easy fix. Also, Visual Voicemail requires data, so ensure Wi-Fi is turned off and try to toggle data on and off a few times to see if that connects you to voicemail in [currentyear].

Are you looking for more potential ways you can fix your Visual Voicemail? If so, continue reading to learn about even more ways you can try to solve this problem!

1. Restart Your Device

One of the easiest fixes for Visual Voicemail is to restart your device, which can clear out issues with the app.

Furthermore, there could be a glitch with the app that’s causing it not to load properly, so when you restart your device, you could be fixing that issue.

2. Turn Your Wi-Fi Off

If Visual Voicemail isn’t working, make sure that you’ve turned off the Wi-Fi since Visual Voicemail needs data turned on to work.

3. Turn Your Data on & Off a Few Times

You can try to turn your data on and off a few times to see if that will fix the problem.

However, make sure you wait 30 seconds in between turning Visual Voicemail on and off, and wait a minute before you try to reload the app.

4. Turn Visual Voicemail Off & Back on a Couple of Times

You can go into your “Phone” app and then turn T-Mobile Visual Voicemail on and off a couple of times to see if that fixes the issues with it not working.

For example, to turn Visual Voicemail on and off, just follow the steps below:

  1. Open your “Phone” app
  2. Go into the “Settings”
  3. Click on “Voicemail”
  4. Toggle “Visual Voicemail” on and off a couple of times, waiting 10 seconds in between turning it on and off
  5. Try to reload Visual Voicemail to see if that fixes the issue

5. Clear Out Background Apps

If you’ve found that T-Mobile Visual Voicemail isn’t working, you can try to clear out the apps in the background that are running and could be causing memory lag or other issues.

Also, if you have games running in the background, they can be taking up resources or causing problems and interference with other apps running properly, such as Visual Voicemail.

6. Reset Your Network Settings

6. Reset Your Network Settings T-Mobile

Since you have to be running on data to access Visual Voicemail, a reset of your network settings could be required to clear out connection issues with the T-Mobile network.

Furthermore, while the specific steps could vary by device, follow the steps below to often locate network settings on your device:

  1. Select “Settings”
  2. Go to “System” or “General Management”
  3. Click on “Reset”
  4. Select “Reset Network Settings”
  5. Confirm your choice if needed

7. Clear Visual Voicemail App Cache

Clearing the app cache from T-Mobile Visual Voicemail may get it working again. To do so, follow this guide:

  1. Go into your “Settings”
  2. Select “Apps”
  3. Click on “Visual Voicemail”
  4. Select “Storage”
  5. Click on “Clear Cache”
  6. Go back and select “Manage Space”
  7. Select “Clear All Data”
  8. Try to reopen the Visual Voicemail app

8. Update the Visual Voicemail App

If your T-Mobile Visual Voicemail app is outdated, this could be interfering with your ability to listen to voicemails.

Therefore, go into your app store and look to see if there is an update for the app.

Once the update has been downloaded and installed, you can try to open the Visual Voicemail app again and see if that helped.

9. Delete & Reinstall T-Mobile Visual Voicemail App

You can try to delete the app from your phone and reinstall Visual Voicemail to see if that fixes the issues, which could be related to corrupted files and bugs in the app.

Also, it’s easy to delete and reinstall the app, since you just need to long press to delete the app and then open your app store and redownload it.

However, when you open the Visual Voicemail app up, you will need to re-enter your login credentials.

10. Update Your System

You need to regularly perform system updates to keep your device working smoothly, and without regular updates, apps like T-Mobile Visual Voicemail may not work.

Therefore, go into your “Settings” and see if there is an update for your device, such as a new Android update or iOS update, and download and install that system update.

Furthermore, your phone may restart more than once during a system update, and it’s best to do this over Wi-Fi so it’s not eating into your data while updating.

11. Check for T-Mobile Outage

There could be an outage or issue with T-Mobile that’s preventing you from accessing Visual Voicemail, such as a server crash, software failure, or another issue.

That being said, use Down Detector to check for a network outage with T-Mobile, and then wait for T-Mobile to fix the problem.

12. Contact T-Mobile

If all of the above potential fixes don’t work, and you’ve still found T-Mobile Visual Voicemail isn’t working, then contact Customer Service and see if there is another issue causing interference.

Why Isn’t My T-Mobile Visual Voicemail Working?

There could be several reasons why Visual Voicemail isn’t working, such as a corrupted file within the app.

To fix the problem, you can delete and reinstall the app.

In addition, you can update your phone software to see if a system update fixes any glitches or bugs that could be causing the problem.

Is Visual Voicemail Free With T-Mobile?

Visual Voicemail is free with T-Mobile for all customers.

However, to get Voicemail to Text for free, you can use the free trial. However, you’ll need to cancel it after the trial period, otherwise it’ll cost you $4 per month to keep using it.

To know more, you can also read our posts on T-Mobile voicemail not working, T-Mobile WiFi not working, and T-Mobile mobile data not working.


Potential fixes for Visual Voicemail include restarting your device, updating the Visual Voicemail app, deleting and reinstalling the app, and turning Wi-Fi off. Visual Voicemail requires data to run, so make sure it’s turned on.

However, there are times when the issue is with T-Mobile, such as overloaded servers or a server breakdown, so check Down Detector to see if a network outage is the problem.

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Cara Suppa

Cara Suppa has been freelance writing for over a decade and holds a BA in English and an MS in Integrated Marketing Communications. Outside of work, she is an avid cook, gardener, and discount shopper.

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