Verizon Phone Not Receiving Calls (Try These 10 Solutions)

Verizon is one of the most reliable wireless networks in the United States, but that doesn’t mean that sometimes there aren’t technical issues with Verizon, such as not receiving phone calls.

If you’re having issues with your Verizon phone not receiving calls, try these fixes that I’ve discovered below to get your phone back up and running in no time at all

Why Is My Verizon Phone Not Receiving Calls In [currentyear]?

If your Verizon phone isn’t receiving calls, then try fixes such as restarting your device, resetting your network settings, and ensuring Airplane mode is turned off in [currentyear]. Sometimes a setting can get hit accidentally when you’re opening your device or an app. Not receiving calls could also be an issue on Verizon’s end, so calling them might be helpful.

Do you want to know what other solutions there are for if your Verizon phone is not receiving calls? If so, keep reading below, because we’re going to tell you even more easy ways to fix this problem!

1. Restart the Phone

If your Verizon phone isn’t receiving calls, the most basic way to try to fix the issue is to restart your phone, since restarting your phone will clear out memory, conflicts, and background apps.

Also, restarting your phone can help with connectivity problems with the Verizon network, so it’s always the top fix for any smartphone issues that you may be having.

2. Make Sure Call Forwarding is Turned Off

Sometimes call forwarding can be turned on by mistake, which would lead to you not receiving calls on your Verizon phone.

Therefore, check the settings through your phone to ensure call forwarding is off, which can be found under “Settings,” and then select “Phone,” and find the “Call” section.

The way to find call forwarding will vary by device, but you also can look through the My Verizon app by selecting “Account” and then selecting “Manage Device.”

Further, find “Preferences,” and select “Manage Call Forwarding” to see if it’s turned on or off. Hit the remove icon if call forwarding has been turned on.

3. Check Your Sim Card & Reinstall It

Sometimes your SIM card can get knocked out of place, or it may just need to be reinserted into your phone.

Therefore, remove the SIM, inspect it, and wait a few minutes to put it back into your phone.

Additionally, you want to reboot your phone once you reinstall your SIM card before checking to see if you can receive calls.

4. Ensure Airplane Mode is Turned Off

If you can’t receive calls, you need to ensure that the Airplane mode is off, which can accidentally get turned on, regardless of whether you have an iOS or Android device.

Also, it’s easy to check whether the Airplane mode is off by going into “Settings,” and selecting “Airplane mode,” ensuring the toggle is off.

5. Check App Settings

If your Verizon phone is not receiving calls, you need to check your app settings to see what apps have access to call settings, which could be the issue.

Also, if this problem started around the time you downloaded a particular app or group of apps, those should be the first set of apps you check the permissions for before the others.

Furthermore, if you’ve noticed apps have permissions to your call settings, either change the permissions or delete the app off of your device and reset your network settings.

6. Make Sure Do Not Disturb is Turned Off

6. Make Sure Do Not Disturb is Turned Off

Sometimes Do Not Disturb can be accidentally turned on, which could cause you to not receive calls, regardless of whether you have an iOS or Android device.

Therefore, go into “Settings,” and open “Do Not Disturb” to make sure that’s turned off.

7. Make Sure Your Software is Updated

You may not realize it, but outdated software can cause several performance issues with your phone, including impacting your ability to receive calls.

Further, you can find software updates in “Settings,” and you may have to select “About Phone” or “System Updates” to make sure your software is up to date.

8. Reset Network Settings

Resetting network settings can fix cache issues and other glitches that may cause you to lose the ability to receive calls, but make sure you know your Wi-Fi password before proceeding.

You can reset your network settings by going into “Settings,” clicking “System” and “Advanced,” which is where you’ll see the option to “Reset Network Settings.”

Additionally, your VPN settings and preferred network settings will also be reset.

9. Check Verizon Call Filter Settings

Verizon Call Filter has a lot of features built into it, such as call blocking, and it could be a setting within Call Filter that’s preventing you from receiving calls.

Additionally, Call Filter can block unwanted calls or possible spam calls, which could end up blocking real people from getting a hold of you accidentally.

10. Contact Verizon

If none of the above fixes work, your next best option is to call Verizon and see if there is something on the company’s end that’s causing your problems, such as an outage or account issue.

To know more, you can also see our posts on what is Verizon Message Plus, if Verizon offers prepaid plans, and if Verizon is compatible with Straight Talk.


Your Verizon phone not receiving calls could be due to accidentally pressing Do Not Disturb Mode or Airplane Mode on your device, so make sure those are turned off.

Additionally, Call Filter settings can prevent calls from getting through, or you might need to reboot your phone or reinstall your SIM card to fix the problems.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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