If you own an e-commerce business, then you know how important it is to expand your customer base and keep growing. Of course, offering great products is essential to growth, but there’s a lot more that goes into reaching customers outside of the United States.
That’s where FedEx CrossBorder comes in. This service allows online retailers to appeal to foreign customers by offering package tracking, multi-currency pricing, and international credit card fraud protection. Read on to learn more about how this service can help you!
What Is FedEx CrossBorder in [currentyear]?
FedEx CrossBorder is a subsidiary of FedEx Trade Networks in [currentyear]. It offers e-commerce technology and transportation solutions that enable online retailers to navigate international selling challenges. This includes help with regulatory compliance, multi-currency pricing, secure payment processing, and package delivery. Delivery times vary based on location but usually range from 3 to 5 business days.
If you’re eager to learn more about using FedEx CrossBorder to grow your business, then make sure you finish this article for more useful facts!
What Does FedEx CrossBorder Do?
One thing FedEx CrossBorder does is offer e-commerce technology solutions that help online retailers navigate cross-border selling challenges.
In other words, this service provides the tools online retailers need when taking orders from customers outside of the United States.
Some of the ways this service helps include the following:
- Streamlining regulatory compliance (e.g. calculating duties)
- Processing payments securely and offering credit card fraud protection
- Providing a seamless, localized experience for customers (e.g. displaying pages in their local language, showing prices in the local currency, and accepting their preferred payment options)
- Calculating international shipping costs and displaying total landed cost
- Giving options for international package tracking
CrossBorder also provides e-commerce transportation solutions.
Essentially, the company acts as a middleman between an online business and the end customer.
So, rather than the company shipping directly to the customer, they ship to a CrossBorder location and let that facility prepare the package for international shipping.
To put it simply, all of these services enable businesses to expand their global sales by providing access to new customers in over 200 countries and territories worldwide.
How Does FedEx CrossBorder Work?
As mentioned in the last section, CrossBorder offers two main services: technological support and transportation support.
Technological support is built into an e-commerce business website.
That means that whenever an international customer visits the website, they’ll see descriptions written in their language and prices displayed in their currency.
In many ways, CrossBorder’s technological support is invisible because it’s so well integrated into the website.
Conversely, CrossBorder’s transportation solutions are a bit more obvious.
When using this service, e-commerce customers ship international packages to a FedEx CrossBorder processing center within the United States.
Once there, FedEx employees sort and prepare parcels to leave the United States. This involves printing the recipient’s label in the destination country’s language.
Next, shipments depart from the United States via linehaul, a service closely managed by FedEx Cross Border.
When the package arrives in the destination country, it goes through customs and is passed to the final-mile delivery provider before getting delivered to the end customer.
Is FedEx CrossBorder Different From FedEx?
FedEx CrossBorder is a subsidiary of FedEx Trade Networks, Inc.
While this service is owned and operated by FedEx, it offers different services than most domestic customers are used to.
How Long Does FedEx CrossBorder Take to Deliver?
Before answering this question, it’s important to clarify that CrossBorder is not a FedEx delivery service.
Rather, it’s a number of e-commerce solutions to help online retailers appeal to and reach international customers.
When an international customer purchases something from a US-based online store, all they will see are their shipping options (e.g. Overnight, 2-Day, International Priority, etc).
In other words, delivery times are a reflection of FedEx’s shipping services, not on the fact that a company chose to use CrossBorder.
All of that said, packages headed abroad typically take 3 to 5 business days depending on the distance.
For example, packages going from the US to Mexico typically take 3 business days, to Germany takes 4 business days, and to Australia takes 5 business days.
So, if you’re shipping to a different destination and want to estimate shipping times, you can use FedEx’s Transit Time calculator.
How Much Does FedEx CrossBorder Cost?
FedEx CrossBorder bills $5.00 per box plus the international shipping rate.
How Do I Sign Up for FedEx CrossBorder?
If you’re an online retailer looking to use FedEx CrossBorder, get in touch with an account specialist by emailing fcbt-sales@fedex.com.
To learn more, you can also read our posts on FedEx Drop Box, FedEx door tag, and FedEx Collect.
Conclusion
Reaching international customers may seem like a big challenge, but it doesn’t have to be if you sign up for a FedEx CrossBorder account. Using this service, you’ll get technological and/or transportation support on all of your international shipments.
From providing seamless payment processing and currency conversion to making sure your shipping label is written in the right language, FedEx CrossBorder takes care of all of your international shipping headaches.
