What Is FedEx Custom Critical? (All You Need to Know)

When shipping something urgently that requires special handling or increased security, not just any service will do. That’s where FedEx Custom Critical comes in.

Custom Critical is a division of FedEx that specializes in same-day and overnight delivery of expedited freight. So, in this article, you’ll learn even more about the benefits of using Custom Critical for your next shipment!

What Is FedEx Custom Critical?

FedEx Custom Critical is a division of FedEx that specializes in same-day and overnight delivery of expedited freight in [currentyear]. It offers a number of specialty services, including exclusive-use vehicles, enhanced security, temperature-controlled shipping, hazardous materials shipping, and special handling. To get a quote or to book an exclusive-use shipment, call 1.800.762.3787.

There is so much more to know about the services offered with Custom Critical, so make sure you finish this article for more facts!

What Does FedEx Custom Critical Do?

FedEx Custom Critical is a division of FedEx specializing in same-day and overnight delivery of expedited freight.

In addition to these expedited ground services, this division offers temperature-controlled shipping and secure shipping solutions.

Which Services Does FedEx Custom Critical Offer?

FedEx Custom Critical offers a number of specialized services. Let’s take a closer look at some of the available options:

Expedited Ground Freight and Exclusive-Use Services

FedEx Custom Critical is the perfect choice for time-specific ground needs for your urgent freight shipments.

Indeed, this division of FedEx provides customers with access to exclusive-use vehicles (cargo vans, straight-trucks, and tractor trailers).

These vehicles allow you to “charter” your own FedEx truck.

In other words, from pickup to delivery, only your shipment is on the truck. That means fast, direct, door-to-door service on your schedule, to the minute.

Exclusive use vehicles are available 24 hours a day, 7 days a week, 365 days a year throughout the United States, Canada, and Mexico.

Secure Shipping Solutions

You can feel confident using Custom Critical’s exclusive use vehicles thanks to FedEx’s secure shipping solutions.

In fact, FedEx monitors your shipment via two-way, onboard satellite communication.

Moreover, your shipment will be protected by trained and vetted security professionals specializing in secure transportation.

Other security options offered by Custom Critical include the following:

  • A shipment summary email with a digital photo of the driver(s) who will be picking up your shipment
  • Vehicles with emergency alert capabilities
  • Secure online tracking that allows you to monitor your shipment from pickup to delivery
  • Security escorts for intrastate and interstate shipments

Temperature-Controlled Shipping Services

Temperature-Controlled Shipping Services FedEx

FedEx’s Custom Critical offers one of the largest qualified fleets of temperature-controlled vehicles in North America.

These vehicles offer full-range temperature control from -20 degrees Celsius to 70 degrees Fahrenheit.

They are ideal for pharmaceuticals, biologics, paints, inks, food ingredients, and specialty compounds.

Even better, temperature-controlled vehicles operate 24 hours a day, 7 days a week, including nights, weekends, and holidays.

Lastly, FedEx’s qualification standards ensure that its fleet meets all equipment and process specifications, that all personnel is fully trained, and that all of its documentation is fully auditable.

Hazardous Materials Shipping

When transporting hazardous materials (hazmat), it’s important to ensure your shipment is handled safely and securely, which is where the hazmat transportation solution comes in.

Custom Critical’s Surface Expedite can be used to transport the following hazardous materials: 

  • Gases 2.1 (flammable)
  • Gases 2.2 (nonflammable)
  • Flammable liquids 3.0
  • Flammable solids 4.1
  • Spontaneous combustibles 4.2
  • Dangerous when wet 4.3
  • Oxidizers 5.1
  • Organic peroxides 5.2
  • Corrosives 8.0
  • Miscellaneous 9.0

When shipping extra-sensitive materials, including those requiring temperature control, you can trust Custom Critical’s specialty services to handle the task.

This includes shipments containing the following:

  • Explosives (all classes)
  • Poison 6.1
  • Infectious Substances 6.2
  • Poison Gas 2.3
  • Poison Inhalation Hazard
  • Gases including helium, nitrogen, oxygen, and argon
  • Radioactive materials

Special Handling

FedEx Custom Critical offers a number of special handling options for your most fragile, valuable, and high-security items.

This includes the following options:

  • Specially-equipped vehicles with pads, straps, and power lift gates
  • Special care in handling high-value commodities
  • Drivers with security clearances
  • Flatbed trailers for oversize shipments

How Do I Contact FedEx Custom Critical?

There are a number of ways to contact FedEx Custom Critical, depending on the services you’re interested in.

To get a quote or to book an exclusive-use shipment, either call 1.800.762.3787 or check out the Shipping Toolkit page online.

If you want to request a quote or book a hazardous materials’ shipment, call 1.800.762.3787.

For more information or to schedule a shipment through FedEx’s White Glove Services, call 1.866.280.1810.

To know more, you can also read our posts on FedEx Home Delivery, FedEx shipment exception, and fastest FedEx shipping methods.


Whether your shipment is fragile, high-value, or requires a controlled environment, FedEx Custom Critical has a solution for you.

From its specially-trained drivers to its enhanced security protocols, you can feel confident entrusting your next Freight shipment to Custom Critical.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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