What is Verizon Wireless? (Your Complete Guide)

You’ve probably heard of the name Verizon Wireless before, but do you know what the company actually does?

If you’re unfamiliar with the type of company Verizon is, keep reading this article to learn more about what I discovered about this company!

What is Verizon Wireless In [currentyear]?

Verizon Wireless is a network operator in the United States that offers mobile phones, internet, home telephone, and other products and services to customers in [currentyear]. The company is known for both excellent coverage and reliability. With a 2020 revenue of $128.3 billion, Verizon Wireless is one of the most popular and successful wireless network operators in the world.

Do you want to know even more about Verizon Wireless, such as if it’s a good company? Keep reading to learn more details and have your most important questions answered!

What Does Verizon Wireless Do?

Verizon Wireless is a network operator located in the United States that sells wireless products and services to customers, such as cell phones, tablets, and wireless home phones.

Verizon Wireless also offers internet services, video, voice, and data products, and other services to customers using its network that’s known for being the best in the business.

What’s the Difference Between Verizon and Verizon Wireless?

Verizon and Verizon Wireless are both under the parent company Verizon Communications.

Verizon Wireless used to be a separate division under Verizon Communications until 2019.

Specifically, Verizon Wireless was the part of the company that offered wireless services and products to customers, but Verizon Wireless is no longer a term the company uses.

Furthermore, all of the Verizon Wireless products and services were split up and moved to Verizon Business and Verizon Consumer, simply keeping the name Verizon.

What Network Does Verizon Wireless Use?

Verizon Wireless uses a 4G LTE network to run its network, which stands for Long-Term Evolution, and it’s the gold standard for wireless broadband networks.

However, Verizon previously ran on the CDMA network, which stands for Code Division Multiple Access, and it’s related to old 2G and 3G networks that are nearly extinct.

Verizon will end the CDMA network for good on December 31, 2022.

This means that those few devices remaining will no longer work, and everyone will need to upgrade their devices to continue using Verizon.

What is Verizon Wireless Phone Number?

If you need to contact a customer service representative for Verizon Wireless for any reason, the phone number to contact them is 1-800-VERIZON (1-800-837-4966).

There is also a separate phone number for prepaid phone questions, which is: 1-888-294-6804.

However, there are several other ways you can contact Verizon Wireless, depending on what you’re calling about.

To contact the company, you can find that information through the Verizon Contact Us page.

Additionally, you can use the Verizon Wireless store locator page if you need to talk to a local representative or need in-store assistance.

What is Verizon Wireless Customer Service Hours?

What are Verizon Wireless Customer Service Hours?

The customer service hours for Verizon Wireless mobile devices and plans are Monday through Saturday, 8 AM until 7 PM.

Also, the customer service department for Verizon Wireless is available on Sundays from 8 AM until 5 PM.

What is Verizon Wireless Email Address?

Unfortunately, Verizon Wireless does not have a customer service email address that you can use.

However, you have the option to chat with a representative on the website.

Who is Verizon’s Biggest Competitor?

Verizon’s biggest competitor is AT&T, as both companies offer similar products and services to customers, including mobile devices, the internet, and other products.

Additionally, AT&T has been competing with Verizon in the 5G market and has topped Verizon when it comes to the 5G rollout across the United States.

Is Verizon Wireless a Good Network?

Verizon Wireless is a great 4G LTE network, and it’s known for having the best coverage and reliability out of all of the wireless networks in the United States.

Furthermore, when you look at the Verizon coverage map and compare it to other networks, you can see just how widespread Verizon is that it covers 98% of the United States.

Also, Verizon Wireless covers a bigger portion of the rural areas in America when compared to other giants in the industry, such as AT&T.

However, the biggest issue that customers have with Verizon Wireless is that it’s expensive and the monthly rates are higher than most other companies.

Verizon offers three Unlimited plans, which are more expensive than AT&T and other similar wireless companies.

However, you’re paying for reliability and expanded coverage.

Additionally, Verizon Wireless will work in more than 220 countries worldwide, which is coverage that’s hard to find with any other company.

Why Is Verizon Wireless the Best?

Verizon Wireless has been chosen as the best network and has been one of the leading companies for years, according to customer satisfaction surveys such as RootMetrics.

Furthermore, Verizon Wireless was chosen as the best for speed, data connection, calling, and reliability in the RootMetrics 2019 survey.

Additionally, AT&T and Verizon are tied in the texting category.

However, one area where Verizon Wireless isn’t considered the best is in its customer service, which has been a huge complaint of customers for several years.

If you want to learn more, you can also check our posts on whether or not Verizon works in Europe, if Verizon works in Canada, and does AT&T own Verizon.


Verizon Wireless is a telecommunications company that offers wireless products and services to customers, including mobile devices, internet, and phone.

Furthermore, Verizon Wireless operates underneath the parent company Verizon Communications and has since dropped Wireless to become Verizon.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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