Why Was My PayPal Email Account Suspended? (Guide)

If your PayPal account has been suspended and you don’t know what to do, you might want to know: why is my PayPal account suspended?

If so, keep reading to learn all you need to know about PayPal, why they suspend accounts, and how to get your account unsuspended! 

Why Was My PayPal Email Account Suspended In 2024?

PayPal suspends accounts to protect customers, but you may not have done anything wrong. The only way to find out why your account was suspended is to check your emails. You can also go on your PayPal account, as there should be a notice that your account is suspended as well as the steps to resolve the problem in 2024.

Do you want to know more about PayPal account suspensions, and what to do if your account is suspended? If so, read on to learn what we’ve found out! 

How Long Do PayPal Account Suspensions Last?

There is no set timeline for how long PayPal account suspensions last.

However, if your account was temporarily suspended pending a review, it may only last a few days, but if it was due to something more significant, the suspension could be permanent.

How Do I Get My PayPal Email Account Unsuspended?

If your PayPal account was suspended, you should receive an email from PayPal explaining what happened and why the decision was made.

Review this carefully and determine if there is something you need to do.

However, if you’re still not sure what the problem is or haven’t gotten a response after correcting what is needed, then you should reach out to PayPal to check on the status.

How Do I Contact PayPal to Remove the Account Suspension?

To find out more about your suspension and get it resolved, you will probably need to call or chat with a PayPal representative who can check your account.

Do this by going into the help section of your account and select “call us” or “message us.”

How Long Does It Take to Get a PayPal Account Unsuspended?

PayPal account suspensions are usually lifted almost instantly after a determination to reinstate them has been made.

However, the review period could last days or weeks before you hear anything. 

Can I Make PayPal Review My Account Suspension Faster?

Can I Make PayPal Review My Account Suspension Faster?

After you have addressed any problems with your account, you can contact PayPal to appeal the suspension.

Why Does PayPal Suspend Accounts?

PayPal suspends accounts for both government regulatory reasons and to protect its users.

What Happens to My Money If My Account Is Suspended?

If your PayPal account is suspended, then any available funds will usually be frozen until a set time or when the hold is lifted.

Can My PayPal Account Get Suspended for a Negative Balance?

Your PayPal can get suspended for a negative balance, which is actually a common reason for accounts to be suspended.

The good news is that PayPal doesn’t immediately suspend your account permanently if it goes negative, but the company will likely limit it.

However, if you do find that you have a negative PayPal balance, you will want to correct it as soon as possible.

Overall, the longer you leave it negative, the greater the chance of a permanent suspension; but PayPal will send several notices before it gets to this point.

Can I Create Another PayPal Account with a Different Email?

One of the worst mistakes you can make with PayPal, or any similar company is trying to avoid a suspension by opening another account.

PayPal will find out when you do this, as the company has ways to track accounts beyond just your address.

Moreso, your existing account and your new account will both be permanently banned with the risk of losing your PayPal balance in both accounts.

How Do I Prevent My PayPal Account From Being Suspended? 

The best way to deal with a PayPal account suspension is by avoiding it in the first place.

Sometimes, this is easier said than done, as PayPal suspends accounts for little reason at times, but there are some proactive measures you can take.

Most importantly, always conduct business with integrity and follow Paypal’s terms and conditions.

Although not everyone uses PayPal for business transactions, a majority still use it to transfer money.

Overall, being honest with people you conduct business with will go a long way in preventing problems.

Another factor that many people may miss is keeping their information up to date.

If PayPal thinks that your personal or business information is incorrect, your account will be suspended until the problem is remedied.

Therefore, double-check all of your information, including address, phone number, tax info, and bank accounts to make sure that everything is up to date.

This is important because it is all too easy to miss updating a credit or debit card, which can lead to a negative balance.

What Does Getting a PayPal Account Suspended Mean?

PayPal suspension can mean different things depending on the circumstances.

For instance, you may have a freeze on your account balance which will block you from using it, or there could be a block on new transactions.

However, worst of all is a complete suspension that blocks everything.

To know more, you can also read our posts on how long do PayPal refunds take, PayPal complaints, and can you get scammed on PayPal.


PayPal account suspensions are certainly frightening, and at times can be a challenge to get resolved. It is important that you take to time to go through the information provided and rectify any problems.

Even more important is avoiding suspensions in the first place by always following Paypal’s terms and using good business practices when working with other people.

Photo of author

Mackenzie Jerks

Mackenzie is a freelance writer and editor, published author, and music enthusiast who holds a Bachelor of Science in Business Administration. When she’s not writing, Mackenzie is either wrapped up in a book, discovering new music, or introducing herself to a new fitness regimen.

Leave a Comment