Customers expect the process to be seamless and successful when ordering from a retailer.
However, on some occasions, the order can be unsuccessful.
So, when your ASOS order is unsuccessful, what are the reasons, and what should you do? Well, I did the research, so keep reading to discover what I found!
Why Was My ASOS Order Unsuccessful in [currentyear]?
Your ASOS order could be unsuccessful due to several reasons in [currentyear]. When shopping, you might have issues with the card details; therefore, you should check the information on your ASOS account to confirm that it is correct. Your parcel could also be refused if the courier couldn’t access your address.
Read on for more information about why your ASOS order was unsuccessful and what to do about it, along with other useful and related facts!
Why Was My ASOS Order Unsuccessful?
Here are some of the reasons why your ASOS order was unsuccessful:
Wrong Card Details
Your order could be unsuccessful if the payment is declined. When this happens, you should check your card details.
Confirm that the card details on your ASOS account, such as the billing address and expiry date, are correct.
Additionally, you should check whether the security code – the three-digit number on the back of your card- is correct.
Card Declined by Bank
On the other hand, your card issuer could have declined your payment. This could happen due to suspicious activity on your bank account, lack of funds, or other issues.
In fact, most online orders are canceled or unsuccessful due to suspected fraud.
What to Do When Your ASOS Order Is Unsuccessful
If the ASOS order is unsuccessful, here are some steps you can take:
Contact the Bank
If your payment has been declined, ASOS advises customers to contact the bank for more information.
Your bank can let you know whether there’s an issue with your bank account or card.
Contact ASOS Customer Care Team
You can consult the ASOS customer support team if you receive an error message. You should provide as many details as possible, including the error message.
Once you talk to them, they will resolve the issue as soon as possible.
Use Another Card
Finally, if these steps don’t work, you can try paying with another card. You can use this to confirm if your first card has a problem.
Why Has ASOS Returned My Parcel?
Occasionally, your order may be unsuccessful if it was returned to ASOS. ASOS’ delivery partners return an order due to several reasons:
- If the delivery partner couldn’t access the address after multiple attempts
- If the parcel was refused
- When the parcel is damaged in transit
- If the delivery address was incomplete
- When the order isn’t collected from the pick-up point within 10 days of delivery
When the order is returned to ASOS, you have to give it up to 10 days to get back to the warehouse.
If you still need the items, you should place a new order and include an accessible delivery address.
What Happens When You Cancel an Order on ASOS?
If you cancel your order via your ASOS account, the retailer won’t process it or take your money.
Rather, ASOS only takes money after the order has been sent to the warehouse for packing.
After the cancellation, the money becomes available depending on the payment method you used at checkout.
If you used a credit or debit card and PayPal, the funds will be reserved by the payment provider to be authorized. If you used a gift voucher, it will be in your account within 72 hours.
Note that your reserved funds will become available after 10 working days, depending on your provider.
However, you can contact the customer care team if you don’t receive the cash within this period.
Why Can’t I Cancel My Order?
ASOS has varying time limits for order cancellation, depending on the payment method. For Next Day, Evening Nex Day, and ASOS Instant, you have 15 minutes.
If you selected Nominated Day Delivery, you can cancel 2 days before the day.
For Standard Delivery and other options, you have 60 minutes after placing the order. However, if your order is placed using Clearpay, you won’t have the option to cancel.
Why Would ASOS Close My Account?
If ASOS notices unusual return activity, the company might have to deactivate your account. This is one of the reasons ASOS might close your account.
In 2019, ASOS changed its return policy with a warning to serial wear-and-returners.
With this new policy, ASOS warned customers who purchase items from the website, wear them, and return them too many times.
However, if you think your account has been deactivated by mistake, you can contact the customer support team for assistance.
To learn more, you can also see our posts on ASOS order never arrived, does ASOS have stores, and does ASOS ship to Canada.
Conclusion
Your ASOS order could be unsuccessful due to several reasons. When shopping, you might have issues with the card details; therefore, you should check the information on your ASOS account to confirm that it is correct.
Your parcel could also be refused if the courier couldn’t access your address. To fix the issue, you can contact your bank about the card and find out whether there’s any problem. However, you should talk to the ASOS customer support team if you receive an error message.
