Chick-Fil-A serves millions of customers from its many fast-food restaurants across the nation. Though it places a premium on good customer experience, mistakes still slip through.
To solve this, Chick-Fil-A has a complaint resolution mechanism in place. Please read on to learn how the mechanism works!
How Do I Make A Complaint To Chick-Fil-A In 2023?
Customers can lodge their complaints to Chick-Fil-A in person or using online channels as of 2023. If in the restaurant, they can complain to their server and escalate to the manager. Customers should make online complaints via Chick Fil A’s contact page, email, or social media. Alternatively, avenues include review sites, legal processes, and consumer advocacy agencies.
Stay with me for further information on how to lodge complaints, where to lodge them, how Chick-Fil-A resolves complaints, and much more!
How Do I File A Complaint With Chick-Fil-A?
How you initiate your complaint at Chick-Fil-A depends on whether the complaint arose from an online or restaurant transaction.
For example, if the complaint arises while you are at the restaurant, you can raise the issue with your server, who should be able to solve many of the elementary complaints.
Otherwise, you can talk to the server’s supervisor, especially if the complaint is about the staff. If the supervisor offers no respite, speak to the restaurant’s manager.
Further, the restaurant’s manager can solve most of the complaints that arise, given that the most common has to do with staff, orders, and refunds.
Also, customers can call customer care, fill out a form of complaint on the contact page, post on Chick-Fil-A’s social media accounts, and send an email.
On top of that, customers can send official letters to Chick-Fil-A’s headquarters in Atlanta, Georgia.
Where Should I Lodge Complaints About A Chick-Fil-A Refund?
Chick-Fil-A is a franchise, and all the restaurants are managed separately. That said, Chick-Fil-A’s policy is to make all refund claims to the restaurant that handled the order.
Therefore, your claim will still be handled even if you make it elsewhere, but it will take longer since the claim will first be channeled to the appropriate restaurant.
Moreover, you can find the restaurant’s customer contact details on the restaurant finder tool on chick-fil-a.com.
What Are Chick-Fil-A’s Customer Care Contacts?
Other than contacting the restaurant directly, customers can make their complaints through any of the following channels:
- Call Customer Care at 1 (866) 232-2040
- Call Headquarters at 1-404-765-8038 or 1-404-765-8000
- Tweet at Chick-fil-A
- Subscribe to the Chick-fil-A channel on YouTube
- Follow Chick-fil-A on Instagram
- Follow Chick-fil-A on Facebook
- Visit thecustomer support page on Chick-Fil-A’s website
- Send all official communications to the headquarters at:
Chick-Fil-A HQ 5200 Buffington Rd, Atlanta, GA 30349
P.O Box 725489, GA 31139-9923
Also, it appears Chick-Fil-A does not have a dedicated corporate customer care email.
So, to sort out email-related issues, for instance, asking to be removed from an emailing list, you have to reach out to the particular restaurant sending the emails.
Where Else Can I Lodge Complaints Against Chick-Fil-A?
If Chick-Fil-A fails to handle your complaint, you can escalate your complaint to the following third parties.
Food Regulatory Agencies
Many government agencies at the federal and state levels are responsible for regulating the fast-food industry, which Chick-Fil-A is part of.
That said, the Food Safety and Inspection Service (FSIS) under the USDA is responsible for maintaining safety standards on meat, poultry, and certain egg products.
On the other hand, the FDA under the DHHS deals with all other foodstuffs, including milk, fruits, and vegetables, pertaining to Chick-Fil-A.
Also, customer complaints relating to food products that breach established standards can be reported to any federal food agency.
Consumer Protection Agencies
If you feel you have been the victim of excessive trade practices by Chick-Fil-A, you can report to the Federal Trade Commission.
With that, the commission receives complaints, conducts investigations from consumers who have been taken advantage of, and recommends resolution.
Negative reviews on review sites attract the attention Chick-Fil-A tries to avoid as a customer-centric business and may elicit quick resolution.
For example, some sites like the Better Business Bureau offer to forward and follow up on complaints made on their sites.
Small Claims Courts
Small claims courts offer Chick-Fil-A customers an ideal forum to pursue causes of action for damages below a certain threshold.
The procedure is informal, affordable, and user-friendly and offers the opportunity to settle out of court, which is even better.
How Does Chick-Fil-A Handle Complaints?
By its policy, Chick-Fil-A takes customer complaints seriously. For example, the company tries to respond as quickly and personally as possible.
Whichever way you contact Chick-Fil-A, it will get back quickly with a solution or seek clarification to inform the company’s next step.
Overall, Chick-Fil-A tries hard to make its customers happy and may go out of its way to offer something extra.
Further, the quickest way to get through to Chick-Fil-A is often by calling customer service, and you should ensure you have all the relevant details at hand.
What Are The Common Complaints Against Chick-Fil-A?
Most complaints against Chick-Fil-A involve the staff, the food quality, incorrectly fulfilled orders, and refunds.
Moreover, here are some common complaints:
- Customers are given wrong or incomplete orders but still charged for what they ordered
- Food that is not well prepared, either gone bad or delivered when cold
- Unhelpful and sometimes rude staff
- Understaffing that results in longer wait times
- Refunds that take too long
- Dropping of favorite items from the menu
What Are Chick-Fil-A’s Customer Service Hours?
Chick-Fil-A’s customer service operating hours are between 6:00 AM and 10:30 PM Monday through Saturday.
Therefore, if you complain to the restaurant’s staff or call in, you will have to keep to these hours.
If complaining through any online avenues, you may do it any time but should not expect human assistance outside operating hours.
Remember, the restaurant has made it a policy to respond quickly to complaints.
How Effective Is Chick-Fil-A’s Customer Support Mechanism?
Chick-Fil-A is a high performer on customer satisfaction, having won the American Customer Satisfaction Index annual restaurant report four times in a row.
So, while Chick-Fil-A does not respond to every negative review, it collates the comments and uses them to inform the company’s performance analysis and training.
Chick-Fil-A has made its name on chicken and excellent customer service, and though there are occasional slip-ups, it tries to deal with them effectively.
That said, customers dissatisfied with the company’s processes may resort to other extraneous means to push their cause.