CVS offers its customers a generous return policy, allowing them to return most products bought in store and online back to CVS for a full refund or exchange.
But what happens if you no longer have the original receipt? Can you still return the item to CVS for a refund? Here is everything I’ve found out about CVS’s policy for returns made without a receipt!
CVS Return Policy Without Receipt
CVS allows customers to return select items in new and unused condition without a receipt. However, customers must present a valid photo ID for verification, after which CVS will issue either in-store credit or exchange for the same item. CVS reserves the right to limit or deny the return.
If you want to learn more about the items that can be returned to CVS without a receipt, how long customers have to return items to CVS, and much more, keep on reading!
Can You Return An Item To CVS Without A Receipt?
Although customers can generally return purchases to CVS without the receipt, all returns are ultimately subject to the manager’s approval.
If you want to return items to CVS without the receipt, you must bring a valid government-issued photo ID with you to the store for verification.
Note that instead of receiving a cash refund, you will be offered an exchange or in-store credit equal to the lowest advertised value of the item in the past 60 days.
How Do You Return An Item To CVS Without A Receipt?
To easily return items to CVS without a receipt, you will require a valid photo ID for CVS to verify your identity before processing the return.
Accepted forms of ID include a driver’s license, military identification, U.S. passport, or voter registration card.
If you do not have proof of purchase, the store may provide an in-store credit or offer an exchange for the same product.
Note that the product must be in new and unused condition to be eligible for return.
Additionally, a store refund may not amount to the full total of the original price since CVS will offer the lowest advertised price in the 60-day timeframe prior to the return being attempted.
Your return might also be refused, depending on the decision of the store manager and the condition of the item.
How Long Do You Have To Return Items To CVS Without A Receipt?
All returns to CVS must be completed within 60 days after purchase or delivery, whether with a receipt or without one.
After the 60-day timeframe, returns are up to the manager’s discretion and can be limited or refused altogether.
Note that you don’t have to return items to the same CVS store from which you purchased them since any nearby CVS location will accept the return.
What Items Can You Return To CVS Without A Receipt?
CVS accepts returns made without a receipt for a wide variety of products in its stores, including:
- Beauty items
- Food and Snacks
- Non-prescription products
What Items Can You Not Return To CVS Without A Receipt?
CVS will not accept returns of certain items to any location, regardless of whether you have the receipt or not.
Because of health and safety considerations, some products for healthcare, personal care, and hygiene, as well as home safety items, are not eligible for return or refund.
This applies even to products that are unopened and in perfect condition.
Other items that are not eligible for receipt-less returns include:
- All clearance or discounted items
- Gift cards
- Opened or partially used items from any non-CVS brand
- Phone cards
- Prepaid credit cards
- Special-order or customized products such as footwear, mobility chairs, or motorized scooters
Can CVS Look Up A Receipt For Returns?
Some CVS locations do offer receipt lookup for returns as long as you have a valid photo ID for verification.
You can determine if your local CVS location will search for receipts by asking the store manager or contacting the store in advance.
Note that customers who have made their purchase within the past 60 days can generally request their local store to look up the receipt.
However, if the receipt cannot be looked up for your return, the store will proceed with the return without proof of purchase and offer you a refund in the form of store credit.
If you are looking to learn more, you can see our related posts on CVS’s return policy, shoplifting policy, and coupon policy.
Customers can return items to their local CVS store without a receipt. Products that are unopened and unused are eligible for in-store credit or exchange following verification of the customer’s photo ID.
Returns without a receipt must be made within the 60-day return window. After this period, returns will be at the store manager’s discretion and can be refused.