The way most shipping companies stay competitive is by offering the latest, most convenient services to their customers, such as texting them updates on their packages.
So, does UPS send text messages- and if so, what number does the company use, and what does it offer text updates for? If you’d like to find out, keep reading!
Does UPS Send Text Messages In 2023?
UPS does send text messages in 2023. However, there are scams that claim to be UPS to get personal information. UPS only texts from the number 69877, never a mobile number. UPS offers text updates for tracking/delivery information, and never sends texts unprompted. You must sign up for texts with UPS My Choice or through the tracking feature.
If you’re interested in signing up for text alerts for UPS, or are concerned that you’re being targeted by a scam using UPS as a cover, be sure to read the rest of the article to learn more!
What Number Does UPS Text From?
UPS only ever sends text message updates or notifications from its MYUPS number, which is 69877.
All of these texts are automated and will never ask you to provide personal information, such as account information, your address, or payment info.
If you receive a text claiming to be UPS that is not an automated message, requesting personal information, or from a mobile number or another number that is not the UPS number, then you have likely been targeted in a scam.
It’s important to note that the UPS number above, 69877, is the SMS number UPS uses for American and Canadian residents or packages being sent to or from locations in America or Canada.
If you’re not an American or Canadian resident, you may receive texts from a different number correlating to your country’s area code.
If you would like to see more on the different UPS numbers for each country, you can check out the UPS page on the SMS program’s terms and conditions here.
Does UPS Send Text Messages with Links?
UPS does occasionally send you text messages that contain links.
This being said, however, links in legitimate UPS messages will always be recognizable and will be from ups.com, never another website.
This is important to know because there are numerous scams that use UPS as a way to get people to give up personal information.
One of the ways in which scammers do this is by sending a link that can redirect you to malware or illegitimate websites.
If you receive a text claiming to be UPS with a link that seems suspicious, you can use a few strategies to see if the link is legitimate.
First, look at the beginning of the link- if it doesn’t start with ups.com, do not open the link.
Suspicious links can also be hidden, so if you’re on a mobile device, you can press and hold the link to get a preview of the site it’s trying to direct you to without actually visiting it.
As well, if you’re on a laptop or computer, just hover your mouse over the link to do the same thing.
Why Did I Get a UPS Text?
The only reason you should be getting a text from UPS is if you have opted-in to tracking or delivery updates on the UPS tracking page.
Another reason could be if you’ve requested text message updates through your UPS My Choice account.
To check and see if you’ve enabled text message updates and notification through your My Choice account, you can log into your account here.
Some common reasons UPS will send you SMS text messages are as follows:
- To notify you about an upcoming delivery
- To let you know that your package is on the move, or has arrived or departed from a UPS facility
- To notify you about issues with your package (missed delivery attempts, changes to your delivery date, delivery exceptions, etc)
If you haven’t enabled text messaging through the UPS website or through a UPS My Choice account, you’re likely being targeted by a scam.
If you’re unsure of whether a communication is legitimate, you can always request the tracking number of the package in question.
UPS will be able to provide you with a legitimate tracking number that you can verify on the UPS website, whereas scammers cannot.
If you’re being targeted by a scammer, never click any links they may send, and never provide personal information.
UPS asks that if you’re targeted by a scam using its name that you report the fraudulent text messages or phone calls to email firstname.lastname@example.org, along with any evidence (i.e screenshots).
If you’d like to see some common examples of what fraudulent text messages from people claiming to be UPS look like, you can visit this handy pdf that UPS made by following this link.
Does UPS Text Before Deliveries?
One of the most common updates you will receive from UPS via text is delivery updates. UPS will send different SMS text message updates for the following delivery-related notifications:
- Day before delivery notification
- Day of delivery
- Delivery schedule updates (these are only sent if your delivery date or time changes)
- Confirmation of delivery
If you’d like to read more about the type of package progress updates you can have texted to you by UPS, you can check out this page on the UPS FAQ site.
UPS offers an SMS update program, but there are also several scams that send text messages pretending to be UPS.
The key ways to tell if you’re not actually getting a text from UPS and are instead being targeted by a scam is if the number is not a verified UPS number, asks for personal information such as payment info, or is not an automated message.