Dollar Tree Return Policy (Your Complete Guide)

Dollar Tree sells various products such as snacks, houseware, toys, gifts, health and beauty items, stationery, and much more.

But what happens if you wish to return an item purchased from Dollar Tree that wasn’t satisfactory? Here is everything I’ve discovered about Dollar Tree’s return policy!

Dollar Tree Return Policy

The Dollar Tree return policy allows customers to return unopened and unused products as long as they have the receipt. Customers can also complain to Dollar Tree if they receive faulty items to get them exchanged. Note that the return policy only allows customers to exchange the items and does not give refunds.

If you want to learn more about the process for returning items at Dollar Tree, whether you can make returns without a receipt, and much more, keep on reading!

How Can You Return An Item At Dollar Tree?

According to Dollar Tree’s website, different policies apply to different types of products being returned.

If you wish to return an item, the item should be unopened, and you should carry the original receipt with you when you’re going to return your item.

Simply head over to a nearby Dollar Tree store and ask the cashier to process your return.

Unfortunately, you can not refund an item at Dollar Tree. The retailer does not allow refunds on any of its items, so once a purchase is made, it is considered final.

However, Dollar Tree does offer to exchange the item, i.e. you can swap your item with another of the same amount only if your item is unopened.

In addition, if the order you receive includes faulty or incomplete goods, you can simply call Dollar Tree’s customer support at (877) 530-8733, which is available 24/7, or email them.

Remember that you will not be refunded in any of these cases for the purchased items.

How Long Do You Have To Return An Item To Dollar Tree?

Dollar Tree does not say anything about the returns window for a purchased product on its website.

As long as you are carrying the original receipt with you, chances are that you will not face any trouble in getting an exchange for your item.

Can You Return An Item To Dollar Tree Without A Receipt?

Can You Return An Item To Dollar Tree Without A Receipt?

You can not return your item without a receipt to Dollar Tree since the receipt serves as proof of your purchase. Without the receipt, the staff of Dollar Tree can not help you.

Nevertheless, if you purchase an item and find it damaged after opening its original packaging, you are allowed to bring it to the store.

Dollar Tree will let you grab another item in exchange for this one; however, it must be the same price.

Can You Return Seasonal Items At Dollar Tree?

Seasonal and holiday items such as Christmas- or Halloween-themed items can not be returned to Dollar Tree.

These seasonal merchandise items can not even be exchanged, so once you have purchased them, they are yours to keep.

How Can You Return Damaged Or Defective Items To Dollar Tree?

If the order delivered to your place includes damaged items, you should either email Dollar Tree or call their customer service at 1-877-530-TREE (8733).

In a short period, Dollar Tree will either exchange your product or offer you store credit that can be used for in-store purchases.

As mentioned earlier, you will not be able to get a refund on these items.

Can You Return Gift Cards Or Coupons To Dollar Tree?

You can not return your gift card or coupon to Dollar Tree, even if you use it by purchasing an item with a lower value.

For instance, if the amount of the item is $1.8 and your coupon is $2, you will not get your remaining money, and it will be loaded back onto the gift card or coupon.

Unless the law enforces the company to do so, Dollar Tree will not allow you to return gift cards or get cashback on them.

To know more about Dollar Tree, you can also read our posts on whether or not Dollar Tree sells gift cards, when does Dollar Tree restock, and if Dollar Tree fills helium balloons.

Conclusion: Dollar Tree Return Policy

Dollar Tree does not allow refunds on its items. However, it does allow customers to exchange their items with an item of the same value in case it is damaged.

Note that seasonal items cannot be returned or exchanged, and you must bring the original receipt to get an exchange.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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