DoorDash Driver Not Moving (Why + Can You Do Anything)

DoorDash has a feature in its app that allows you to track your delivery driver while they’re on their way to your house. With the live tracking feature, you can better know when exactly your order will be delivered.

But what if you check the live tracking and your DoorDasher isn’t moving? Is there anything you can do to resolve the issue? I wondered about the same things, so I researched the matter! Here’s everything I uncovered through my research!

Why Is My DoorDash Driver Not Moving In 2024?

Your DoorDash delivery driver may not be moving because they’re waiting in line at the restaurant, the DoorDash app is glitching, or because your order was canceled in 2024. Fortunately, you can contact your DoorDasher directly via text or phone call to determine why they aren’t moving, with the assurance that your phone number is protected.

If you want to discover more about DoorDash tracking, what navigation system the company uses, what to do if your order never arrives, and much more, keep on reading! I’ve looked into everything you need to know!

Why Isn’t My DoorDash Driver Moving?

If you check your DoorDash live tracking, and your delivery driver isn’t moving, there are a few reasons why.

Sometimes, there’s no reason to panic if the live tracking shows your DoorDasher isn’t moving.

However, it’s an indication that there’s a problem in other situations.

So, here are the most common reasons why a DoorDasher doesn’t appear to be moving.

DoorDasher Is Waiting at the Restaurant

If you see your DoorDash delivery driver isn’t moving, it might be because they’re waiting at the restaurant for your food.

Depending on the time of day, restaurants can get pretty busy, and a DoorDasher has to wait in line at a drive-thru.

Additionally, some DoorDashers report waiting in drive-thru lines for up to 40 minutes.

Therefore, it’s essential to be patient if this is the case, because restaurant wait times are not in the DoorDashers’ control.

DoorDash App Is Glitching

Occasionally, the DoorDash app has glitches, and the live tracking doesn’t update in real-time.

Also, the DoorDash navigation system (Google Maps) glitches from time to time, so the tracking won’t be accurate.

Again, a problem with the DoorDash app is out of the delivery driver’s control, so it’s best to be patient.

Restaurant or DoorDasher Canceled Your Order

Restaurants and DoorDashers have the freedom to cancel orders for various reasons. If your order is canceled, you won’t be able to see your delivery driver moving on the live tracking map.

However, DoorDash should notify you if your order has to be canceled. If you don’t receive a cancellation message, you should contact DoorDash’s customer service to resolve the issue.

Can You Do Anything If Your DoorDasher Isn’t Moving?

Can You Do Anything If Your DoorDasher Isn’t Moving?

You can do a few things if you notice your DoorDasher isn’t moving in the live tracking app, so lets look at these in further detail:

Contact the DoorDasher

In the DoorDash app, there is a way to contact your delivery driver directly. That said, this feature is incredibly convenient to find out the status of your order.

Also, you can contact your DoorDasher via text message or phone call to get an update on the delivery process.

Moreover, DoorDash protects your phone number, so a delivery driver cannot contact you after the order is delivered.

Call DoorDash Customer Service

If you’re unable to contact your DoorDasher directly, another option is to call a DoorDash customer service agent at (855) 431-0459.

Then, you should inform the agent about your problem, and they will resolve the issue for you.

Email DoorDash Customer Service

Finally, you can get in touch with DoorDash customer service via email if you choose. However, keep in mind that email responses take a little bit longer than if you call DoorDash.

Still, the DoorDash customer service email is Moreover, you’re required to fill out a contact form before emailing DoorDash with the following information:

  • Full name
  • Restaurant name
  • Email address
  • Phone number
  • Support category
  • Support subcategory
  • Description of your issue

Additionally, it’s best to include as much information about your situation as possible, including screenshots (if relevant) and what steps you’ve taken to try and solve the issue.

Is DoorDash Tracking Accurate?

Usually, DoorDash’s tracking is pretty accurate.

That said, DoorDash live tracking typically includes the restaurant’s location, your location, and a live feed of where the delivery driver is at all times.

Additionally, DoorDash includes an estimated delivery time so you can better gauge when to expect your food.

What Navigation System Does DoorDash Use?

DoorDash has a business partnership with Google Maps to provide an in-app navigation system for its delivery drivers.

Most of the time, DoorDash’s app works correctly, and the live tracking is incredibly accurate.

How Does DoorDash Work?

DoorDash makes ordering and getting food delivered incredibly simple. After you place an order, the restaurant confirms the order and begins making your food.

At the same time, the DoorDash app offers your order to available delivery drivers. Then, a DoorDasher accepts the order, drives to the restaurant, picks it up, and delivers it to you.

After a DoorDasher drops off your food, they receive their base pay and any tips you included.

Moreover, DoorDash offers higher base pays for orders farther away or placed during peak times (lunch and dinner peak hours).

How Long Do DoorDash Orders Take?

On average, DoorDash orders take 40 minutes from when a customer places the order to when a DoorDasher officially drops it off.

Also, the average delivery time is very similar and even faster than other food delivery services like Grubhub, Uber Eats, and Postmates. 

What Happens If You Don’t Receive Your DoorDash Order?

If the reason your DoorDasher isn’t moving is that your order was canceled, it’s important to let the company know, especially if you never received a cancellation notice.

That said, to let DoorDash know that you never received your order, follow these steps in the mobile app:

  1. Find the order in question under the “Orders” tab
  2. Click on “Help” in the top right-hand corner
  3. Under “Delivery Issues,” click on “Order never arrived”
  4. Follow the on-screen prompts, and select a resolution to handle the situation

Further, to file a missing order claim from DoorDash’s website, follow these steps:

  1. Click on the button with the three lines on the top left-hand corner of the screen
  2. Find the order in question under “Orders”
  3. Click on “Help” on the left-hand side
  4. Under “Delivery Issues,” click on “Order never arrived”
  5. Follow the on-screen prompts to explain your situation, and select a solution to rectify the missing order

Can You Get a Refund If Your DoorDash Order Wasn’t Delivered?

If your DoorDash order never arrived, you can receive a refund for the price of your order.

That said, DoorDash offers the option to get a refund sent directly to your bank account or as DoorDash account credit.

To learn more, you can also read our related posts on how late does DoorDash deliver, DoorDash cold food, and DoorDash late delivery.


If your DoorDasher isn’t moving, there are several potential reasons why. For example, it may be because the app is glitching, the DoorDasher is waiting at the restaurant, or because your order has been canceled.

In any case, you can always contact your DoorDasher directly to find out why they aren’t moving via text or phone call.

Photo of author

Mackenzie Jerks

Mackenzie is a freelance writer and editor, published author, and music enthusiast who holds a Bachelor of Science in Business Administration. When she’s not writing, Mackenzie is either wrapped up in a book, discovering new music, or introducing herself to a new fitness regimen.

Leave a Comment