When you’re considerably hungry, but don’t want to leave the house to grab food, ordering from DoorDash is the perfect alternative. With DoorDash, you can get food delivered from all your favorite restaurants.
But what happens if your DoorDash order takes longer than the standard time to get delivered? You might be asking: can I get a refund for a late DoorDash delivery? I was curious about the same thing, so I looked into it further. Here’s everything I found out!
DoorDash Late Delivery In 2024
If your DoorDash order arrives late, you can file a report to customer support and request a refund as of 2024. DoorDash allows you to choose between store credit or bank account transfer when requesting a refund. To file a refund request, you can do so directly in the DoorDash mobile app.
To learn more about late deliveries with DoorDash, how to file a refund request, how long DoorDash orders typically take, and more, keep on reading for everything you need to know!
What If Your DoorDash Order Was Delivered Late?
If your DoorDash order was delivered later than it should have been, the company asks that you file a report about the issue.
Fortunately, you can do so on the DoorDash mobile app or doordash.com on your computer. That said, to report a late DoorDash order on the mobile app, follow these simple steps:
- Under the “Orders” tab, find the order in question
- Click on “Help” in the top right-hand corner
- Find “Delivery Issues,” and click on “Arrived late”
- Continue by following the automated prompts on the screen
Moreover, you can file a customer support claim on the desktop platform, following these steps:
- Select the menu on the top left-hand corner
- Under “Orders,” find the one that was delivered late
- Click on “Help”
- Under “Delivery Issues,” click on “Arrived late”
- Follow the remaining on screen prompts to complete the process
After filing a report with DoorDash customer support, the company will likely send you an email at the address associated with your DoorDash account.
How Do You Contact DoorDash Customer Support?
In addition to filing a customer support claim online, DoorDash also recommends calling customer service at 855-973-1040.
That said, you can request a refund for a late delivery while calling DoorDash customer service.
However, if the phone lines are busy, you can opt to use the live chat feature for a quicker response.
To live chat with a customer service representative, find the DoorDash Contact Us Customer Support page.
Then, select the “Chat With an Expert” icon on the bottom right-hand portion of the screen.
After that, inform the customer support agent about your issue and explain that you would like a refund.
When Does DoorDash Consider an Order “Late”?
A DoorDash delivery is considered officially “late” when the amount of time it takes to travel to the merchant and the customer (for example, 20 minutes) exceeds the estimated time.
Also, this considers factors outside a DoorDasher’s control (like the wait time at the merchant).
Unlike what most people assume, late deliveries are not based on the suggested arrival times that DoorDash provides in the app.
Can You Get a Refund for Late DoorDash Orders?
You can receive a refund from DoorDash if your order arrived much later than it should have. That said, you must request a refund on the DoorDash app by filling out the proper forms.
For example, follow these steps to get a refund from DoorDash:
- Find the “Orders” tab, and choose the order you want to request a refund for
- Select the “Help” tab, and choose what was wrong with the order (“Arrived Late”)
- Add that you would like a refund in the “Details” section
- Submit your report
After submitting a refund request, DoorDash lets you choose whether you want account credit or a refund sent to your bank account.
How Long Do DoorDash Refunds Take to Process?
Typically, DoorDash’s customer support processes your refund immediately.
However, it can take your bank account five to seven business days to handle the request and send the money to your account.
Also, keep in mind that DoorDash reserves the right to deny any refund requests, though DoorDash usually only denies a refund if a customer frequently asks for one.
Can DoorDashers Get Fired for Late Deliveries?
DoorDashers can have their account deactivated if they’re frequently late on deliveries.
However, it takes an accumulation of poor customer reviews for a DoorDasher’s account to be deactivated.
Also, if a DoorDasher believes their account was wrongly deactivated, they can appeal the decision via a link sent to their email.
When Can You Get a Refund on DoorDash?
In addition to late deliveries, you can get a refund for several other reasons on DoorDash. For example, you can request a refund from DoorDash for the following circumstances:
- Your order was missing items
- You received someone else’s order
- Your order never arrived
- The food was of poor quality (cold, poor preparation)
- Your food was made incorrectly
How Long Do DoorDash Deliveries Usually Take?
On average, DoorDash deliveries take around 40 minutes from when you place the order to when the food is delivered to your house.
However, deliveries might take longer if it’s the middle of the night, a holiday, or during peak delivery times (lunch and dinner).
What Is the Fastest Food Delivery Service?
Although DoorDash is the most popular food delivery service, it’s not the fastest. That said, UberEats offers the quickest delivery times at 35 minutes on average.
As you can see, the time difference isn’t much different from DoorDash’s delivery speeds. Also, DoorDash has a much more comprehensive restaurant selection than UberEats does.
If your DoorDash order arrives late, it’s essential to file a report to customer support and request a refund. That said, DoorDash refunds usually process immediately, but it can take your bank five to seven business days to confirm the transfer.
Moreover, DoorDash usually delivers orders in 40 minutes, which is pretty average in the food delivery industry.