There’s nothing worse than waiting days for your package to arrive, only to realize that the box and its contents have gotten damaged during the shipping process. While instances like this are rare, they do happen, which is why it’s important to know how FedEx handles damage claims.
That being said, by the end of this article, you’ll have a better idea of what to do when your package is damaged, how to file a claim, and what you can expect from FedEx, so keep reading!
What Is the FedEx Damage Claim for 2023?
All FedEx shipping services automatically come with $100 of coverage to help offset the cost if a package is lost, stolen, or damaged, and additional coverage is available for a fee. Damage claims should be filed online within 60 days of receiving the package. Additionally, most claims are resolved within 5 to 7 business days in 2023.
If you need to know exactly how to file a FedEx damage claim, then make sure to keep reading this article for more useful facts!
Does FedEx Reimburse for Damaged Packages?
All of FedEx’s shipping services include $100 worth of coverage to offset the cost if a package is lost, stolen, or damaged during transit.
If the value of the package is higher, you can purchase additional insurance to cover potential losses.
As well, additional coverage for packages worth up to $300 costs $3. After that amount, coverage costs $1 per $100.
While FedEx’s damage reimbursement program is fairly accessible, there are some things to keep in mind:
- To be reimbursed, you must provide proof of the damage and prove that FedEx is at fault for the damage.
- If you declare a value for prohibited items (e.g. firearms, cash, tobacco) and they are lost or damaged, you won’t be reimbursed.
- Finally, any attempt to declare a value more than the maximum allowed will negate your claim.
Who Is Responsible for Damaged Packages at FedEx?
In most cases, FedEx will take responsibility for damaged packages. That’s especially true if the shipper can show pictures of the package before and after shipping.
However, as long as the shipper correctly packaged the items and did not ship any prohibited items, then FedEx is usually the one to take the blame for the damage.
What Happens If a FedEx Package Is Damaged?
As mentioned above, if your package is damaged and you can show proof that FedEx is at fault, then you can file a damage claim.
This may help you recuperate some or all of the value of the damaged items.
we’ll go into more detail about how to file claims in the next section, but for the time being, know that you’ll need your tracking number, proof of the damage, and proof of the item’s value.
How Do I File a FedEx Damage Claim?
Follow the steps below to file a FedEx damage claim:
1. Complete the online claim form
Enter your tracking/PRO number, select your claim type, and complete the online claim form.
2. Add supporting documentation now or after you file
Drag and drop documents from your computer to your claim. Support documents can include the following:
- Photos of the package and the damaged contents
- Serial numbers of damaged merchandise
- Copy of invoices
- Final confirmation screen of an online order with proof of payment
Keep in mind that documentation is not required for claims with a declared value of less than $100.
1. Submit your online claim form
Review your information, submit the claim form, and print the case number page for your records.
2. Schedule an inspection or conduct your own
FedEx will get in touch with you if your claim requires an inspection. For that reason, you should keep the shipment’s original packaging until your claim is resolved.
Customers can conduct their own package inspections for FedEx Express or FedEx Ground shipments with a declared value greater than $100 and less than $1000.
To do so, download and complete the Inspection Report, attach digital images of your package to the report, and submit online or email the completed report to the email address listed.
3. Track the status of your claim
Log in to check the status of your claim online or to request email updates.
While most customers choose to file a claim online, it’s also possible to do it by mail or over the phone.
To submit a claim by mail, you’ll need to download the claim form and fill in the following information:
- Sender information
- Recipient information
- Tracking number
- Date of shipment
- Number of pieces
- Shipment weight
- Any supporting documents
Send the completed claim form and the supporting documents to the following address:
FedEx Cargo Claims Department
P.O. Box 26628
Salt Lake City, UT 84126
To submit a claim over the phone, contact customer service at 1-800-463-3339.
After calling, say Claims to receive a case number for your claim.
Finally, fill out the claim form with a customer service representative, and submit supporting documentation online or through the mail.
How Long Do FedEx Damage Claims Take?
Most FedEx damage claims are resolved within 5 to 7 days of FedEx receiving the claim form and the supporting claim documentation.
However, this period may take longer if additional research time is required.
How Long Do I Have to File a FedEx Damage Claim?
Customers have 60 calendar days from the date their package was received to file a claim.
To learn more, you can also read our posts on FedEx package going wrong way, FedEx UK shipping, and how fast is FedEx Smartpost.
Although rare, there are times when FedEx damages packages. Luckily, all packages in the company’s care benefit from $100 of automatic coverage should any damage occur.
To get access to this money, you should file a damage claim online as soon as possible. It’s also helpful to provide as much documentation as you can about the state of your items and their value.