One of the things customers love about FedEx is that they can trust that their packages will arrive safely, efficiently, and most importantly, on time.
While FedEx’s efficiency is due to many factors, the money-back guarantee is one thing that keeps FedEx delivering on time. But what does this delivery guarantee entail? If you’d like to find out, keep reading!
What Is FedEx’s Money-Back Guarantee in 2023?
FedEx’s money-back guarantee promises to reimburse the cost of shipping charges if a package arrives after the published delivery time in 2023. It applies to specific Express shipments originating from the United States. This offer is included as part of the company’s Overnight services (First, Priority, and Standard) and International services (First, Priority, and Priority Express).
To get even more detailed information about FedEx’s money-back guarantee, along with other useful facts, make sure you finish this article!
How Does the FedEx Money-Back Guarantee Work?
FedEx offers a money-back guarantee for certain Express shipments originating from the United States.
This guarantee applies to both commercial and residential shipments to all 50 states (a complete list of the included services can be found later in this article).
This guarantee allows customers to request a refund or credit of their shipping charges if FedEx misses their published (or quoted) delivery time, even if it’s only by 60 seconds.
Once you file your claim and FedEx approves it, you’ll receive reimbursement to the account you used to pay for the shipping fee.
Which Services Are Eligible for the FedEx Money-Back Guarantee?
FedEx’s money-back guarantee is available with the following Express services for both US domestic and US export shipments:
- FedEx Overnight (First, Priority, Standard)
- FedEx Overnight Extra Hours (Priority and Standard)
- FedEx International (First, Priority, Priority Express)
- FedEx International Priority Freight
However, at this time, FedEx had suspended the money-back guarantee for all other FedEx Express, FedEx Ground, FedEx Freight, and FedEx Office services until further notice.
How Do I File a FedEx Money-Back Guarantee Claim?
FedEx only provides refunds when the company receives a request from the shipper. In other words, it’s up to the customer to file a claim, as FedEx won’t refund your money unless you ask.
Therefore, it’s helpful to know how to go about filing a money-back guarantee claim with FedEx.
You can file a claim in the following ways:
- Registered users of FedEx Billing Online can submit a claim on the FedEx website
- Through the invoice adjustment feature on fedex.com/billingadjustment
- Via the telephone adjustment system at 1-800-GoFedEx (1-800-463-3339). Say
Whichever method you choose, your claim must include your FedEx account number (if applicable), your FedEx tracking number, and the date of the shipment.
However, keep in mind that the person who paid for the shipping is the one who needs to file the claim.
Additionally, if you ordered something from an online retailer that arrives late, it’s up to the retailer to file the claim on your behalf.
How Long Do I Have to File a FedEx Money-Back Guarantee?
All refund requests or credit of transportation charges must be received through one of the approved channels (listed above) within 15 calendar days of the invoice date.
However, if you’re paying by credit card or in advance by cash, check, or money order, then the claim must be submitted within 15 calendar days of the ship date.
What Are the Exceptions to FedEx’s Money-Back Guarantee?
Like all good things, FedEx’s Money-Back Guarantee does come with several exceptions. Let’s take a closer look at some of the most common ones.
FedEx’s Money-Back Guarantee does not apply if the following is true:
- FedEx provides you with proof of timely delivery (i.e., the date and time of delivery and, if applicable, the name of the person who signed for the shipment)
- Your FedEx account number was not in good credit standing, or payment instructions were invalid, and delivery was delayed until payment arrangements were made
- A shipment was rerouted from the delivery address to a Hold at Location address
- A shipment was returned or undeliverable
- A shipment contained dangerous goods or dry ice
- A shipment was delayed due to an incorrect address or ZIP code
- A shipment was delayed due to the unavailability or refusal of a recipient to accept delivery or sign for the package
- A shipment was delayed due to security or other regulatory delays, including permanent, regular, or daily procedures at the recipient’s location
- Delivery happens within 90 minutes of the promised delivery time during peak seasons (e.g., the Wednesday before Thanksgiving and the last few weeks leading up to Christmas)
(Note that this is an incomplete list. Check out the FedEx Service Guide for a complete list of terms and conditions.)
If you want that extra bit of assurance that your package will arrive on time, then choosing a FedEx service that comes with a money-back guarantee is a solid choice to make.
In most cases, your package will arrive on time. However, if it doesn’t, you know that you’ll be able to get your shipping costs reimbursed. Just make sure you check out the list of exceptions and be sure to file your request in a timely manner.