Hobby Lobby Complaints (Contact Details, How to Make a Complaint + More)

With almost 700 stores around the country, Hobby Lobby is one of the most well-established names in the arts and crafts business. Millions of people shop there regularly for home decor, craft and sewing supplies, and miscellaneous items of all kinds.

However, as with most other businesses, sometimes there are unresolved customer service issues. So, keep reading to see what I found out about how Hobby Lobby handles complaints, and all contact details available for concerned customers!

How Do I File a Complaint to Hobby Lobby In [currentyear]?

Hobby Lobby seeks to offer customers excellent service and good quality merchandise in [currentyear]. If complaints arise about a store employee, a purchase made in-store, or purchases made online, dissatisfied customers may contact Hobby Lobby via a number of different avenues. To reach the company by phone regarding a store issue, the number to call is 1-855-329-7060.

For answers to additional questions about Hobby Lobby, and how to file complaints with or about the company, keep reading to see what I discovered!

How Do I Contact Hobby Lobby?

There are a number of ways to reach out to Hobby Lobby with a problem or question. The following are a few of the ways:

  • 1-855-329-7060- for any complaints regarding purchases made inside of a Hobby Lobby Store
  • 1-800-888-0321- for complaints or issues that may arise from purchases made on the Hobby Lobby website
  • Utilize the Hobby Lobby website feedback form here
  • Follow Hobby Lobby’s YouTube Not only for tips and tricks regarding home decor, but this channel may also be a good way to leave comments and suggestions
  • Follow Hobby Lobby on Facebook– one of the most popular social media sites, it’s a great way to connect with customer service assistance from one of Hobby Lobby’s associates.
  • Follow Hobby Lobby on Twitter– this, again, is a good place to leave a comment or idea for the arts and crafts company.
  • Use old fashioned mail- write a letter to Hobby Lobby at Hobby Lobby Stores, Inc. Attn: Customer Service 7707 SW 44th St. Oklahoma City, OK 73179

Other suggestions for contacting someone from Hobby Lobby would be following Hobby Lobby on Instagram, or visiting the company website.

Also, if a less direct approach is more your style, lodge a complaint with the Better Business Bureau (BBB).

Are Complaints Taken Seriously at Hobby Lobby?

While some might argue that Hobby Lobby doesn’t take complaints seriously, most people would agree that the company attempts to assist customers with their grievances.

There is evidence for this, based on the positive feedback on customer review websites. For instance, on one such site, the average customer review rating is 3.8 out of 5 stars.

While that may sound slightly underwhelming, it shows that Hobby Lobby, in general, comes through for customers more often than not.

In addition, Hobby Lobby specifically states that it is committed to offering customers “exceptional selection and value.”

Overall, Hobby Lobby is a company that strives to take care of its customers.

What Are the Most Common Complaints That People Make About Hobby Lobby?

What Are the Most Common Complaints That People Make About Hobby Lobby?

The types of complaints made by customers vary greatly. Depending on location, some stores may deal with different complaints than others.

That being said, a few complaints do stand out as fairly common, of which deal with a variety of issues.

Some of these common complaints include customers expressing problems with receiving broken or missing products, rude or untrained employees, and wrongly priced merchandise.

Another complaint some people have is with all Hobby Lobby stores being closed on Sundays.

 Due to the beliefs of the store founders, the choice to remain closed on Sundays is not changing.

However, despite various complaints such as this, the majority of customers and employees express satisfaction with their overall experience with Hobby Lobby.

How Do I Complain About a Manager at Hobby Lobby?

Complaints about Hobby Lobby managers may be handled at the corporate level if necessary. The website feedback form mentioned earlier may be a helpful place to begin.

If possible, it might be worthwhile to speak to the offending manager in question and see if things can be resolved at the local level first.

How Do I Issue a Complaint About the Hobby Lobby Website?

While shopping in person at a Hobby Lobby can be interesting and fun for crafters or other hobbyists, sometimes shopping online is the only option, or perhaps what you prefer to do.

If you have shopped online using Hobby Lobby’s website, perhaps you have run into an issue that you were not sure how to resolve.

One easy way to express a complaint with your website purchase is to call the toll-free number provided specifically for that purpose (1-800-888-0321).

To know more, you can also read our posts on Hobby Lobby competitors, what is Hobby Lobby, and does Hobby Lobby own Michael’s.


For customers with an issue or problem with Hobby Lobby, there are a number of ways to reach out. There are phone numbers, and email addresses, a website feedback form, and more.

For the most part, Hobby Lobby has a reputation for being helpful to customers, but some people have had issues with poor customer service, broken or missing merchandise, and more.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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