Home Depot Complaints (Contact Details, How to Make a Complaint + More)

One of the most well-known faces in the home improvement business, Home Depot draws in millions of customers each year, offering a plethora of products and services designed for the home.

However, if you’ve ever needed to complain about a product or a poor store experience at Home Depot, you may be wondering how to go about it. Well, if you’d like to find out, keep reading to see what I discovered!

How Do I File a Complaint to Home Depot In [currentyear]?

To complain to Home Depot, the first step would be to speak directly to a store manager. If that does not resolve the problem, however, you can reach out via phone at the toll free number: 1-800-HOME DEPOT. You can also contact the company through its live chat on the website in [currentyear].

For more information about Home Depot, how to contact the company to file a complaint or other similar questions, keep reading for more interesting information!

How Do I Contact Home Depot?

 The first step in talking to someone about an issue or concern you may have about Home Depot is to find the correct contact information to do so.

Here is a list of ways to contact Home Depot:

  • Phone 1-800-HOME-DEPOT (1-800-466-3337)
  • Email a concern to the customer care address: customercare@homedepot.com
  • Visit the customer care website for several online options
  • Follow Home Depot on twitter
  • Also, follow the customer care twitter feed
  • Follow Home Depot on Facebook
  • Follow Home Depot on Pinterest
  • Watch Home Depot on YouTube

All of these are great options if you are looking for creative ways to comment or connect with Home Depot.

Are Complaints Taken Seriously at Home Depot?

In general, Home Depot customers are satisfied with their experience with products or services from the store.

It does appear that, overall, despite some frustrated customers, Home Depot does try to take valid complaints seriously.

For example, Home Depot has very good policies in place to ensure customer satisfaction.

The company offers customers the chance to return most merchandise within 180 days of purchase if not happy.

Such a policy is a good indication that this company strives to meet customers’ needs, which would also assist with complaints.

What Are the Most Common Complaints That People Make About Home Depot?

By far, the most common complaints are centered on problems with a Home Depot product or Home Depot service.

In fact, on the Better Business Bureau’s website regarding Home Depot, out of 10,953 complaints, 8,339 complaints were in the category of products of service issues.

These product complaints vary greatly from each other, with some complaints focusing on damaged or broken products.

Still other complaints in this category focus on delayed delivery of products, or no-shows from installation workers.

Another common complaint has to do with billing problems. This could range from mispriced store products to being billed incorrectly for an online purchase, to other annoyances.

How Do I Complain About a Manager at Home Depot?

How Do I Complain About a Manager at Home Depot?

To contact Home Depot about a manager that you feel was out of line, anyone can contact the Home Depot customer care email.

The email, which is also previously in this article, is customercare@homedepot.com.

On the other hand, if you are a Home Depot store employee with a problem with your manager, there may be more specific steps you should consider. These steps are as follows:

  1. First, identify specific complaints and not general, subjective problems that you might have with your boss.
  2. If you want your complaint to be heard by higher ups in the company, be sure the issues are valid.
  3. Second, collect any evidence from your manager. This would include any voicemails or emails from the manager in question.
  4. Third, go to your Human Resources department. This is the first place you likely will want to go with your concern.
  5. Fourth, request a meeting with the proper channels, and follow through with it. Be sure to also document anything relevant from this meeting.

What About Complaints Regarding the Garden Center at Home Depot?

Home Depot has an extensive lawn and garden center at its many stores.

If you encounter problems with something you purchased from this department, there are certain ways to handle it.

First, be aware that Home Depot offers customers a full year guarantee on its numerous scrubs and flowers.

Therefore, if a plant you bought is not working out for you, consider simply returning it if able.

However, if you missed the window of time to take care of it in that manner, simply use the customer care email, the live chat, or one of the other contact options.

As well, ensure you specify that the complaint is in regard to the garden center.

How Do I Complain About an Installation Service at Home Depot?

The way to file a complaint about an installation service is exactly the same as other issues. Simply contact Home Depot via one of its many contact options to lodge a complaint.

Can I Sue Home Depot?

It’s possible that an issue you face with Home Depot goes beyond a simple complaint email or live chat.

If an injury, harassment, or other equally serious problem arises, a lawsuit might be a viable option.

Keep in mind that it’s important to have component legal counsel if you choose to go this route.

Also, remember that documenting and keeping proper records is also very important in the lawsuit process.

To know more, you can also read our posts on what is Home Depot, Home Depot SWOT analysis, and Home Depot competitors.


Home Depot is a very well-known and highly regarded home improvement store. It offers a number of ways to contact the company with any issues or concerns that customers might have.

If the issues go farther than a simple phone call or email entails, consider legal action if it is needed. Most matters will be easily resolved through the store’s proper channels.

Photo of author

Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

Leave a Comment