How Does FedEx Pickup Work? (All You Need to Know)

When you already have a to-do list the length of your forearm, the last thing you want to do is add another errand to your list. That’s where FedEx package pickup comes in handy.

More specifically, FedEx picks up Express, Ground, and Freight shipments so you don’t have to make another trip. In this article, you’ll learn about the different types of package pickups FedEx offers, how much they cost, and more, so keep reading!

How Does FedEx Pickup Work in 2024?

FedEx offers package pickup for Express, Ground, and Freight shipments in 2024. Options include on-call, where you schedule your pickup for the same day or the next business day, return on-call, for use when returning items, automated pickup, and regular stop. Some services are free, while others come with a fee. Pickups can be scheduled online or by calling 1-800-GoFedEx.

I bet you still need to know more about how FedEx package pickup, so make sure you keep reading for more useful facts and tips!

What Types of Pickups Does FedEx Offer?

FedEx has several pickup options for Express, Ground, and Freight shipments. Let’s take a look at the available types and what they mean.

Express pickup options include the following:

  • On-Call: Schedule your pickup the same day or the next business day
  • Return On-Call: Allows recipients to schedule on-call pickups to return items to shippers.
  • Regular Stop: Ideal for frequent shippers with daily pickup needs.

Ground pickup comes with the same options as Express. It’s worth noting, however, that on-call Ground shipments can be scheduled up to 2 weeks in advance.

What’s more, Ground pickup also comes with the option for automated pickup, which is ideal for infrequent shippers with variable shipping needs.

Freight pickup has two options: on-call (can be scheduled up to 2 weeks in advance) or regular stop.

How Do You Schedule a FedEx Pickup?

There are a few different ways you can go about scheduling a FedEx pickup, depending on your needs.

Here are your options for scheduling an Express pickup:

  • On-Call: Log in to or call 1-800-GoFedEx.
  • Return On-Call: Go to or call 1-800-GoFedEx. When calling, make sure to say “return pickup.”
  • Regular Stop: Coordinate regular stop pickups with FedEx Sales or FedEx Customer Service.

For on-call and regular stop Ground shipments, follow the same directions.

If you’re scheduling a return on-call pickup over the phone, the instructions are also the same. However, if you’re scheduling a return on-call pickup, head to

Here are the instructions for Freight pickups:

  • On-Call: Log in to, call your local service center, or call 1-866-393-4585.
  • Regular Stop: Coordinate with your local FedEx Freight service center.

Is It Free for FedEx to Pick up a Package?

Is It Free for FedEx to Pick up a Package?

Whether you have to pay for a FedEx pickup depends on the type of service (Express, Ground, or Freight) and the type of pickup (regular stop, automated pickup, on-call).

Below, you’ll find a table that breaks down the pickup fees for the various services and pickup types:

  FedEx Express FedEx Ground FedEx Freight
Regular Stop No fee. $15.50 or $31 per week. Pricing depends on previous weeks’ charges. No fee.
Automated Pickup N/A $14 per week on weeks with automated or on-call pickups. No fee in billing weeks with no shipment. N/A
On-Call, Next Day, Future Day, Same Day, Returns $4 for all service types. Next Day or Future Day: $3 per package ($1 more per package if scheduled by phone)


Same Day: $4 per package ($1 more per package if scheduled over the phone)


Return: $4 per package

No fee.
Other fees Saturday pickups: $16 per package Alternate address: $11.50 weekly charge is an on-call pickup made at an address other than the one listed on the account. Liftgate service: $9.81 per hundredweight


Limited access pickup: $152 per shipment (e.g. schools, churches)



What Time Will FedEx Pick up My Package?

When booking a pickup through FedEx, you’ll be asked to provide a “ready time” and a “latest available time” for the driver.

These times specify the window of time the driver has to collect your package.

In other words, the driver can attempt to collect the package at any point between the ready time and the latest available time.

If you can’t remember the time window and you booked online, you can view your request on the My Pickups tab of your FedEx account.

However, if you booked your pickup through FedEx Customer Service or through the automated phone system, contact FedEx again to reconfirm your collection window.

What If I Miss My FedEx Pickup?

Missing your FedEx pickup can be a headache, but it’s not the end of the world.

If this happens, you can drop off your package at one of more than 10,000 FedEx locations or third-party retailers in the United States.

In addition to FedEx Office locations and drop boxes, you can also bring your shipment to participating Walmart, Walgreens, and Dollar General stores.

Use the store locator tool to find a location near you.

What Happens If FedEx Doesn’t Pick up a Package?

FedEx is usually good at following through with customer pickup requests. That said, no company is perfect and things do slip through the cracks now and then.

Before doing anything else, verify that you have the correct pickup window. It’s possible that you didn’t actually miss the pickup, but rather got the time wrong.

To double-check your pickup window, go to the My Pickups tab on your FedEx account. Alternatively, you can contact FedEx Customer Service for this information.

If you’ve verified that your collection window is correct, then you have a couple of options.

You can either reschedule your pickup, or you can drop off your package at a nearby FedEx location.

How Do I Cancel a FedEx Pickup?

To cancel any type of Express or Ground pickup, log in to Next, go to the My Pickups tab and cancel any unneeded pickups up to two weeks in advance.

If you need to cancel a FedEx freight pickup, call your local FedEx Freight service center.

To know more, you can also read our posts on FedEx delivery instructions, FedEx Ground, and how fast is FedEx Express.


FedEx offers a variety of package pickup options for Express, Ground, and Freight shipments. In some cases, pickup can be scheduled within hours, in other cases, it can be scheduled on a recurring basis.

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Cara Suppa

Cara Suppa has been freelance writing for over a decade and holds a BA in English and an MS in Integrated Marketing Communications. Outside of work, she is an avid cook, gardener, and discount shopper.

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