How To Cancel Verizon Prepaid? (Step-By-Step Process + Other FAQs)

Do you have Verizon Prepaid, and you no longer want to continue with this postpaid account plan? Are you wondering how to cancel Verizon Prepaid?

Well, I’ve been researching this topic and have found a lot of helpful information so keep reading to find out what I’ve discovered!

How To Cancel Verizon Prepaid In 2024?

If you’re wondering how to cancel Verizon Prepaid, you need to cancel by calling the Verizon Prepaid Customer Service team at 1-888-294-6804 as of 2024. You will need to go through the prompts to speak to a customer service representative, so you may need to enter your phone number and tell the representative you want to cancel.

Do you want to know more about how to cancel Verizon Prepaid, such as whether you’re charged an Early Termination Fee? If so, continue reading below to learn more!

1. Call Verizon Prepaid

If you’re wondering how to cancel Verizon Prepaid, the first step is to call the Verizon Prepaid Customer Service department at 1-888-294-6804.

Furthermore, you may have to enter your mobile phone number before getting to the prompts and then follow the prompts to speak to a live customer service agent.

2. Tell Customer Service You Want To Cancel Your Prepaid Phone

Tell the customer service agent that you want to cancel your prepaid phone service, and they will go through the steps to cancel your mobile phone.

Also, since it’s a prepaid account, there are no fees since you aren’t under contract and don’t have an upcoming bill since it’s pay-as-you-go.

However, any unused minutes or other features on your phone are forfeited once you cancel your Verizon Prepaid account.

3. Go Through Legal Agreement & Confirm Cancellation

You may have to sit through some legal agreement conversations, which could include your rights and responsibilities or other legal jargon.

In addition, at the end of that, you will have to confirm that you’d like to cancel your Verizon Prepaid phone.

Can I Cancel Verizon Prepaid By Not Adding Funds?

Can I Cancel Verizon Prepaid By Not Adding Funds? Verizon

You can just choose not to add any funds to your account, and after 90 days, your service is deactivated, and that phone number is deactivated and put into the pool for others.

However, using this method is a little trickier because if you’ve added a lot of time to your phone, your mobile phone could stay active well beyond the timeframe you want.

Therefore, calling Verizon Prepaid Customer Service is the best option to ensure your mobile device is turned off when you want.

How Do I Cancel Verizon Prepaid Auto Pay?

If you’d like to cancel Verizon Prepaid Auto Pay, log in to your My Verizon account, “Manage your payment settings,” and select “Turn Off” Auto Pay.

Additionally, you can choose to pause your Auto Pay if you don’t want to turn it entirely off but would rather pay using a different method for the time being.

However, if you try to cancel the Auto Pay feature on the date it’s supposed to be taken out, it won’t work, so make sure you do it at least a week before the money is removed.

Is Verizon Prepaid Refundable?

Verizon Prepaid is not refundable, which means if you cancel your Verizon Prepaid account, you will lose your balance, minutes, data plan, and any other features you had active.

Can I Cancel Verizon Prepaid & Switch Carriers?

If you want to cancel your service with Verizon but take your prepaid phone somewhere else with another carrier, you can do that as long as the phone is compatible with their network.

However, certain Phone-In-A-Box devices will have restrictions on switching carriers, so make sure your phone is eligible to switch carriers.

To learn more, you can also see our posts on whether or not Verizon offers prepaid plans, how to add minutes to someone else’s Verizon prepaid, and how do Verizon upgrades work.


If you’re wondering how to cancel Verizon Prepaid, you can contact the Verizon Prepaid team at 1-888-294-6804 and speak to a representative to cancel.

Alternatively, you can just not add funds to your account., but make sure that the Auto Pay feature is turned off, and it takes 90 days for the phone to be deactivated using this method.

Therefore, it’s easier and simpler to call Verizon Prepaid and speak to an agent to get the phone turned off, and the service canceled immediately.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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