ASOS is primarily an online store; therefore, customers have to order and ship products to their destination.
After making the order, customers need to track the progress of the package. So, if you’ve ordered from ASOS, how can you do this? Here’s what I discovered from my research!
How to Track an ASOS Order in 2023
You can track your ASOS order by logging into your account. Select “My Account” and view the recent orders. Go to your most recent order, and you’ll be directed to the tracking page. Additionally, ASOS usually sends a link with tracking information once your product has been dispatched from the warehouse in 2023.
For more information about how to track your ASOS order, why your order might be taking longer to arrive, and other related facts, read on!
Can I Track My ASOS Order?
Tracking your ASOS order is quite simple. If your order has been sent via a trackable service, you can follow its progress.
Once the order leaves the ASOS warehouse, the retailer sends you a shipping confirmation email with a tracking link that you can use.
However, on some occasions, the tracking will be blank and not show any updates.
When this happens, give it some time for the tracking to be updated, as there may be a delay.
Follow these steps to track your ASOS order:
- Log in to “My Account.”
- Visit the most recent orders.
- Click “Track This Order.”
- You’ll be directed to the tracking page.
Additionally, if you have enabled push notifications on the app, you’ll get an alert once your item has left the warehouse.
If your items are coming from different warehouses, they’ll have the same order number.
However, in this case, the tracking numbers and delivery dates will differ depending on where the items are being shipped from.
Note that ASOS will send you an individual tracking link for each item.
Why Is My ASOS Order Taking Too Long?
According to ASOS, if your estimated delivery time has elapsed, you should give them a few extra days to allow for delivery. This happens during the busy season.
During this period, keep an eye on the tracking link for updates.
In addition, if your order is marked “It’s Ordered,” ASOS is putting it together to send it out (this status may show for longer during busy times).
However, if your order doesn’t arrive within 30 days from the order date, you can contact ASOS for assistance.
How Long Does It Take to Ship ASOS Orders?
Delivery times for ASOS differ greatly depending on the delivery method you choose, the destination, and where the item is coming from.
Therefore, you have to confirm this first as you make your order.
For instance, orders sent via UK Standard Delivery take about 3 working days after the order has been placed.
In addition, delivery is usually Monday to Friday and Sunday and does not include public holidays.
If you choose Next Day delivery, your order will arrive the next day. However, this excludes some postcodes and it may not be available during busy periods.
On the other hand, if you’re shipping in the U.S., Standard Shipping takes 3-6 business days, excluding public holidays and weekends.
As well, if you use Express Shipping, delivery takes 2 business days between Monday and Friday.
What Courier Does ASOS Use?
In the UK, ASOS has used parcel delivery market leader DPD for more than ten years in a partnership that extends to September 2024.
On the other hand, in the U.S., ASOS uses UPS; therefore, customers can get their orders via this service.
Also, ASOS ships to other countries internationally, where it uses different courier companies, depending on the destination.
Where Does ASOS Ship From?
ASOS ships its goods globally from its four fulfillment centers in Barnsley, Berlin, Atlanta, and Lichfield.
In addition, they have five return centers, including the Atlanta one, which serves both as fulfillment and returns center.
ASOS also has 200,000 click-and-collect locations globally for its customers.
Can You Track Orders From ASOS Marketplace?
ASOS also operates the ASOS Marketplace website, which stocks vintage clothes and items from independent sellers.
However, ASOS Marketplace sellers handle all the deliveries on their own terms.
Some sellers send items using shipping services that will allow you to track the order.
If you want to know how to track the order, you can contact the seller directly by clicking on the envelope icon on any of their items.
Since each seller ships products from different locations, they include their specific shipping methods on the product listing for you to choose according to your preferences.
If your order hasn’t been delivered within the delivery time, you can follow up on the order and request tracking information from the seller.
However, you can escalate the issue with the ASOS team if you don’t get any assistance.
You can track your ASOS order by logging into your account. Select “My Account” and view the recent orders. To track the order, go to your most recent order, and you’ll be directed to the tracking page.
Additionally, ASOS usually sends a link with tracking information once your product has been dispatched from the warehouse. If the tracking information is blank, there may be a delay; therefore, you should give it a few days for ASOS to update the details.