I Lost My FedEx Tracking Number (Where to Find + What to Do)

Every one of FedEx’s more than 6.6 million daily packages is assigned a unique tracking number that allows customers to keep track of their items. Unfortunately, it’s not unusual to misplace this important number.

However, while losing your tracking number may seem scary, it’s not the end of the world. There are a number of ways to get a hold of it and it’s even possible to track your package without it, so keep reading to learn what to do when this occurs!

What Should I Do If I Lost My FedEx Tracking Number?

FedEx tracking numbers are located on package drop-off receipts, shipping labels, email receipts, and online in the FedEx Delivery Manager tool in 2024. If none of these are accessible, it’s possible to find the tracking number by calling FedEx customer service and providing details about the shipment (e.g. name, address, phone).

If you want to find out other places your FedEx tracking number is located, and see if it’s possible to track your shipment without a tracking number, then make sure to keep reading!

What Is a FedEx Tracking Number?

Before getting into an explanation of what to do if you lose your FedEx tracking number, it’s important to know exactly what a tracking number is and what it’s used for.

Each package sent through FedEx is assigned a unique tracking number and a barcode tied to the tracking number.

FedEx usually uses 12-digit tracking numbers written in this format: (9999 9999 9999). While most tracking numbers are 12 digits, 15-digit tracking numbers also exist.

When an item arrives or leaves a FedEx facility, an employee scans the package’s barcode, and the item’s current location is updated on FedEx’s tracking software. 

Generally, this is the information customers see when entering their tracking number on the FedEx website.

Where Can I Find My FedEx Tracking Number?

Where Can I Find My FedEx Tracking Number?

It’s certainly possible to lose a FedEx tracking number, but there’s a good chance you’ll be able to recover it, as the tracking numbers are stored in many places.

If you’re the sender, your tracking number is listed on your package drop-off receipt. FedEx employees usually circle or highlight the tracking number to make it easier to find.

As well, you can find your tracking number written on your shipping label. If you happened to take a picture of your label before mailing it, then you also have access to your tracking number.

On a related note, you can visit any nearby FedEx office to obtain a copy of your package’s shipping label, which will reveal your FedEx tracking number.

However, if you happened to purchase your shipping label online, then you should have received your tracking number by email.

Another way to locate your tracking number is through FedEx’s Delivery Manager program.

If you have an account set up on this platform, you can see the location of your packages and the tracking numbers.

Both shippers and recipients can get their tracking numbers by calling FedEx customer service at 1-800-GOFEDEX (1-800-463-3339).

As long as you can provide information about your package (e.g. the recipient’s address) then the representative should be able to locate it and provide your tracking number.

Lastly, if you’re the recipient, you can get your tracking number by calling or emailing the shipper.

Can I Track My FedEx Package Without a Tracking Number?

Even though there are many places to find your tracking number, it’s possible that you can’t locate it.

If that’s the case, it’s still possible to track a FedEx package without a tracking number.

For instance, you can track your package using an alternate number associated with your package. This could be a reference number or purchase order number.

You may also be able to track your package using your door track number. Simply enter this number in the “Tracking ID” field on the FedEx website. 

This number starts with the letters “DT” and is followed by 12 digits. Once you enter the information, click “Track” to see the location of your item.

Lastly, you can track your package by calling FedEx customer service at 1-800-GOFEDEX (1-800-463-3339).

Representatives are able to look up your package’s location as long as you can give information about the recipient’s and/or sender’s names and the origin and destination addresses.

To know more, you can also read our posts on FedEx package not moving, FedEx Master Tracking number, and FedEx sort facility.


You might think you lost your FedEx tracking number, but there’s a good chance that you’ll be able to find it either in your email, on a receipt, or by contacting the sender.

Even if you can’t find it, you’ll still be able to track your package, either by calling FedEx customer service or by using an alternate number like a purchase order number or a reference number.

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Cara Suppa

Cara Suppa has been freelance writing for over a decade and holds a BA in English and an MS in Integrated Marketing Communications. Outside of work, she is an avid cook, gardener, and discount shopper.

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