Is Shein Trustworthy? (Pros & Cons, Quality + Other FAQs)

Shein is a clothing retailer that has grown in popularity recently; however, some people are hesitant to shop there because they’re unsure if it’s a trustworthy site. 

Well, in this post, we’ll take a look at Shein’s history and discuss the pros and cons of shopping on Shein, so you can decide for yourself whether it’s worth your trust and money!

Is Shein Trustworthy in [currentyear]?

Shoppers are wary of buying from Shein because of fears of low-quality clothing, items that aren’t true to size, and slow shipping times. However, Shein as a company pays close attention to consumer feedback regarding demand and product quality to gain consumer trust, so it is generally considered to be trustworthy in [currentyear].

Keep reading to learn more about how Shein ensures consumer trust, including the pros and cons of shopping on the site, along with other facts!

Is Shein a Scam?

Shein is not a scam but is a legitimate company that has been in business since 2008. 

Shein is based in China and operates mainly through its website, although it does have some brick-and-mortar stores in Asia. 

Mainly, Shein sells trendy women’s clothing, shoes, makeup, and accessories, although it also has a growing selection of men’s and children’s items, as well as home goods.

What Are the Pros and Cons of Shopping On Shein?

Now that we’ve answered the question, “is Shein trustworthy?” let’s look at some of the pros and cons of shopping on Shein so you can decide whether it’s worthwhile to shop there:


  • Prices are typically 60-70% cheaper than similar items from other retailers
  • Wide selection of women’s clothing, shoes, and accessories
  • Free shipping on orders over $49
  • It has a shopper loyalty program where you can earn points to get discounts on future purchases


  • Delivery times can be slow (2-4 weeks)
  • Some items may be made with lower-quality materials
  • Sizes tend to run small, so you may need to order up a size or two

Does Shein Sell Low-Quality Products?

One of the biggest concerns people have about Shein is that the company sells low-quality products. 

This is understandable, as the prices on Shein are often 60-70% cheaper than similar items from other retailers. 

How Can Shein Afford to Sell Clothes So Cheaply?

How Can Shein Afford to Sell Clothes So Cheaply?

In short, the answer is that most of the clothes sold on Shein are made in China, where labor and production costs are much lower than in developed countries like the United States. 

As a result, it’s not surprising that some of the clothes sold on Shein are made with lower-quality materials. However, this isn’t always the case. 

Shein sells some items made with high-quality materials, but they’re usually more expensive than the lower-quality items. 

So, if you’re concerned about the quality of the clothes you’re buying on Shein, it’s best to stick to the higher-priced items. 

Are Shein Sizes True to Size?

Another common complaint about Shein is that the sizes tend to run small. 

In general, this is a common complaint among online shoppers, as it can be challenging to know what size to order when you can’t try the clothes on in person. 

However, it’s worth noting that Shein isn’t the only retailer with this problem.

Many other online retailers have difficulty getting sizing right, and it’s something that shoppers must be aware of when shopping online. 

If you’re unsure about what size to order on Shein, it’s best to err on the side of caution and order a size up from what you usually wear.

Also, you can go a step further by taking your measurements and checking the provided size guide for a better chance of getting the correct size.

How Long Does Shipping Take On Shein?

Furthermore, shoppers complain that Shein shipping times can be slow. 

This is because most of the clothes sold on Shein are made in China and then shipped to warehouses in the United States or other countries for delivery to consumers.

As a result, your order can take 2-4 weeks to arrive and in some cases may be further delayed by customs.

However, if you need your clothes sooner, you can pay extra for expedited shipping, but your order will still take at least a week to arrive. 

Is My Credit Information Safe On Shein?

If you’re concerned about the safety of your credit information when shopping on Shein, you can rest assured knowing that the company uses industry-standard encryption to protect your data.

In addition, Shein is PCI compliant, which means that it meets the strictest standards for credit card security. Overall, Shein is a safe and secure place to shop for clothes online.

What Do Shoppers Think About Shein?

According to 104,246 online shoppers reviews from Trustpilot, Shein has an excellent rating (3.9 stars).

Most reviewers were pleased with the stylish clothes offered and low prices. However, some did complain about shipping speed, improperly sized items, and lack of refunds for final sale items.

Furthermore, Shein values consumer feedback and uses shoppers’ opinions to monitor trends closely and curate their products.

Overall, this helps the company with demand projections and focuses on opportunities for future product growth.

To know more, you can also read our posts on how to use Shein points, Shein return policy, and does Shein restock returns.


Overall, Shein is a trustworthy place to shop for stylish and affordable clothes. However, keep in mind that delivery times can be slow, and sizes tend to run small.

So, if you’re looking for high-quality clothes that will last for years, Shein probably isn’t the right place for you. However, if you’re looking for trendy clothes that won’t break the bank, Shein is worth checking out.

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Mackenzie Jerks

Mackenzie is a freelance writer and editor, published author, and music enthusiast who holds a Bachelor of Science in Business Administration. When she’s not writing, Mackenzie is either wrapped up in a book, discovering new music, or introducing herself to a new fitness regimen.

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