Shein has a pretty lenient return policy, which is great, considering that the clothes can be quite delicate.
In this post, we’ll go over everything you need to know about the Shein return policy, including how to make a return, what items are eligible for a return, and more!
Shein Return Policy in 2023
Shein’s flexible return policy allows shoppers to return most unused items within 45 days for a full refund in 2023. The online process requires no receipt, but items should have the original packaging and tags. With the autogenerated return slip, there’s no fee for the first return; however, each additional return requires a $7.99 shipping fee.
So, whether you’re gearing up to buy something from Shein or have already made a purchase and need to make a return, read on for all the details!
Does Shein Require Receipts When Making a Return?
When making your return on the Shein website, a receipt is not needed.
Since the entire transaction is online, shoppers only need to select the items returned from their online order history.
Does Shein Allow No-Tag Returns?
According to Shein’s return policy, returns must have the tag attached to be eligible for a refund.
However, with our past experiences, Shein has accepted items without a tag as long as it is included. So, to be safe, keep all original tags and packaging in case a return is required.
How Long Do Shoppers Have to Make Returns at Shein?
According to Shein’s website, shoppers have up to 45 days to make a return.
What Is Shein’s Return Policy After 45 Days?
Unfortunately, Shein doesn’t accept returns after 45 days. All returns must be made within 45 days of the original purchase date.
What Items Aren’t Eligible for Return On the Shein Website?
If you’re not happy with an item you’ve received from Shein, don’t worry. In most cases, you can return it for a full refund within 30 days, as long as the item is in its original packaging.
However, several items aren’t eligible for a return at Shein, including:
- Items that have been worn, used or damaged
- Items that have been washed
- Swimwear that has been worn
- Jewelry and Accessories (except scarves, bags, and mermaid blankets)
- Beauty products
- Event and Party Supplies
- DIY Supplies
- Pet Supplies
- Promotional or Free Gifts
Additionally, there are a few items that can only be exchanged and not returned for a refund, including:
- Makeup (No refunds if the hygiene seal is broken)
How Can Shoppers Contact Shein Customer Service?
If shoppers have additional questions about the Shein return policy or need help with a return, they can contact customer service at firstname.lastname@example.org.
Keep in mind, though, that any shoppers with a problem with their return or refund must contact customer service within 180 days of placing their order.
Are Returns Free at Shein?
For the first return on an order, Shein provides free shipping.
However, any additional returns require the customer to pay for shipping and must be within the 45-day time limit.
When making an additional return using the label provided by Shein, shoppers are charged a $7.99 fee that is deducted from the order cost.
Alternatively, shoppers can choose another carrier for returns and pay that carrier’s shipping fee.
How Do I Make a Return On the Shein Website?
To make a return, simply log in to your account on the Shein website and follow the instructions to generate a return label.
Once you’ve done that, just pack up the item(s) you’re returning and send it back using the provided return label.
It’s important to note that you will be responsible for any shipping fees incurred if you choose to return an item without using the generated return label.
Also, keep in mind that the return shouldn’t be to the sender’s address that was included in the original package. Rather, Shein has a specific location for mailing in returns.
How Can Shoppers Retrieve Their Return Label?
If shoppers can’t locate their return label, a replacement can easily be retrieved from their Shein account.
Follow these steps to print a replacement shipping label:
- Log in to your Shein account
- Go to the My Orders section
- Click on the Order Details link
- Click on the Return & Refund Record link
- Select View to download and print your orders Shein return label
What Are Approved Carriers for Accepting Shein Returns?
Although shoppers may make returns with any carrier at their own cost, Shein provided initial returns via USPS or UPS free of charge with the auto-generated return label.
If you’re unable to go to a UPS or USPS location, home pickups can be scheduled by clicking on the following links:
How Can Shoppers Begin an Exchange On the Shein Website?
For items only eligible for exchange, shoppers must use the live chat feature to speak with a Shein customer service representative.
What Is Shein’s Return Policy for Sale Items?
Most items purchased on sale can be returned for a full refund within 45 days, as long as they’re unused and in their original packaging.
In these situations, the Shein customer service representative must properly designate the return as an exchange to receive the correct processing.
However, items marked as final sale are ineligible for return or exchange.
How Long Does It Take for Shein to Process Returns?
Once Shein has received a return, it usually takes the company a week to process your refund.
However, due to global supply chain and shipping issues, returns may take an additional 3-5 days to process.
How Will Shoppers Receive Their Refund From Shein?
After processing the return has been completed, shoppers will receive their refund in their original payment form, or the balance will be added to their Shein Wallet for future use.
What Is Shein’s Return Policy for Afterpay Purchases?
If you have made a purchase using Afterpay, you will be refunded according to Shein’s return policy. For more information on Afterpay refunds, please visit the Afterpay website.
The Shein return policy is very flexible. It allows shoppers to return most items for a full refund within 45 days, as long as they’re unused and in their original packaging.
However, items marked as final sale are ineligible for return or exchange. Please contact customer service for assistance if you have any further questions about the Shein return policy.