McDonald’s has been recognized as one of America’s leading fast-food restaurants for several years, operating a chain of hamburger and fast-food restaurants in several states.
However, some customers would like an opportunity to raise concerns if they are not satisfied with the restaurant services. So, read on and learn how you can lodge a complaint to McDonald’s.McDonald’s has been recognized as one of America’s leading fast-food restaurants for several years
How Does McDonald’s Receive and Handle Complaints In 2024?
McDonald’s offers several channels for customers to lodge complaints if they are dissatisfied with the company’s products and services in 2024. Among the channels include calling the customer care desk, filling out an online complaints form, or messaging the company’s social media platforms. McDonald’s reviews the complaints and resolves them to maximize customer satisfaction through these channels.
If you want to find more information on McDonald’s system of receiving and handling complaints, how to make complaints, how to contact the company in case of complaints, and much more, keep reading!
How Do I Make a Complaint to McDonald’s?
If you have a complaint to raise against McDonald’s products and services, you can make a complaint on the spot by speaking to the employee involved.
If the staff doesn’t respond positively or is not in a position to resolve the complaint, you can ask to speak directly to the manager in charge.
Furthermore, you can decide to reach out to the company and explain your disappointments in the services offered by McDonald’s.
First, if you want to reach the company directly, you can call the customer service desk through a toll-free phone number, and explain your complaints in detail.
However, this standard route might require a little patience, since you will have to wait in line before you reach an available customer care agent.
Alternatively, you can decide to make your complaint through the complaint form available on the company’s official website.
Through this form, you can file complaints on an individual restaurant, the company’s website, or other general dissatisfaction.
However, it’s important to note that McDonald’s does not provide an official email address that specifically addresses complaints.
This is because the online form serves as an electoral mail submission system.
For this reason, customers can only use the Board of Directors’ email if they must submit their complaints through these means.
Moreover, you can decide to send your complaints by messaging McDonald’s social media pages.
If you choose to do so, ensure that you don’t make a public post with personal and sensitive information.
Additionally, written emails can be sent to McDonald’s corporate headquarters through the following address:
1 McDonald’s Plaza
Oak Brook IL 60523
However, this channel may be slow in resolving complaints.
What Are Common Complaints Made Against McDonald’s?
The common types of complaints witnessed at McDonald’s include the following:
- Condiments missing
- The wrong item included
- Inadequate portions
- Short charged or overcharged
- Long preparation time
- Receipt of cold fries and burgers
- Missing items such as utensils, napkins, and straws
- Rude or unprofessional employees
- Slow service by McDonald’s’ staff
- Technical issues on the website or McDonald’s mobile app
How Can I Contact McDonald’s to File a Complaint?
In case of a complaint, you can contact McDonald’s using the following contact options:
- Call Customer Care: 1-(800)-244-6227
- Fill out the Customer Care Contact Form on the company’s website
- Tweet McDonald’s Customer Care, or send a direct message to the account
- Tweet McDonald’s, or send a direct message to the account
- Follow McDonald’s, or send a direct message to the account
- Follow McDonald’s, and send your complaint as a direct message
How Does McDonald’s Handle Complaints?
Most McDonald’s stores take customers complaints seriously, and work to resolve the complaint in order to improve customer service and reduce customer dissatisfaction.
The stores review customers’ complaints and devise means to resolve the complaint in the best way possible.
In some instances, the restaurant may call the customer and offer free products in compensation for a previous order.
Other restaurants have made efforts to genuinely apologize to customers.
How Can I Lodge a Complaint Against McDonald’s?
If you feel like McDonald’s doesn’t take your complaints seriously, you can file a complaint against the company with the Better Business Bureau (BBB).
The Better Business Bureau (BBB) is an entity that monitors corporate behaviors and can intervene in your McDonald’s complaint on your behalf.
The complaint against McDonald’s can be launched through BBB’s official website and must be filed in writing.
Once you lodge your complaint, the bureau will investigate the issue, and offer mediation to resolve it.
If the complaint is genuine, you will receive a response within 60 days.
Alternatively, if it’s worth your time and money, you can decide to take McDonald’s to a small claims court.
If you choose this route, you will have to file a lawsuit and hire a lawyer to represent you throughout the process.
McDonald’s often requires that the complainant uses legal representation in handling the issues.
How Effective Is McDonald’s in Handling Complaints?
Most McDonald’s restaurants work towards handling complaints submitted by customers.
However, most review websites have given McDonald’s low ratings when it comes to resolving customer complaints.
For instance, Complaint Board offers McDonald’s a rating of 2 stars out of 5.
Out of the 2,030 complaints launched through the website, only 399 were resolved, while 1631 remain unresolved.
Hissing Kitty also offers McDonald’s customer service a rating of 1.41 of 5 Stars, based on the 980 complaints launched through the website.
What Are McDonald’s Customer Service Hours?
According to the company’s official website, the customer service phone number is available 7 days a week, from 7 am to 7 pm CST.
McDonald’s restaurants encourage customers to report complaints by speaking to an employee, calling the customer service desk, or filling out a complaints form on the company’s website.
Once the company receives these complaints, relevant staff review the complaints and work to resolve them to customer loyalty and satisfaction.