If you’ve ever eaten at a fast-food restaurant like McDonald’s then you know sometimes the order can be wrong or the food isn’t up to quality standards and shouldn’t be eaten.
Have you ever wondered what McDonald’s refund policy was and how you can return your food? Keep reading to learn more about how you can get a refund at McDonald’s or exchange items.
McDonald’s Refund Policy In 2023
McDonald’s refund policy is that the company will take steps to give you a satisfactory experience, including exchanging the food for other items. The company is willing to refund you if the explanation for the refund is reasonable, but only if some of the food has been eaten. However, each franchisee can set their policy standards on refunds so results may vary.
There are several different ways to order food at McDonald’s and we’ll tell you all about the refund policies regarding these methods below!
Can You Return Food at McDonald’s for a Refund?
You can return food at McDonald’s for a refund, but the company would rather you exchange your food items for a different item or a replacement of that item instead of just a straight refund.
Further, sometimes if you don’t want to order a different item off the menu, you might be given a choice of a coupon or gift card in the amount of your order to try to make the situation better.
If you decline these options and would rather just get a regular refund, you’ll either get your cash or you’ll have a refund issued to the bank card you used to make the purchase.
How Long Does it Take McDonald’s To Refund?
If you’re going to get a refund back to your credit or debit card, it will take anywhere from a couple of days to three weeks for the refund to be issued.
However, most refunds to your credit or debit card happen within 10 days after the refund has been requested.
Does McDonald’s Have a Standard Refund Policy?
Unfortunately, McDonald’s does not have a set refund policy since so many locations are owned and operated by a franchisee.
The franchisee can determine and set their own rules regarding refunds, when they are acceptable, and how to handle refunds in certain situations.
Additionally, a franchisee can determine the amount of food that qualifies for partial consumption, which is the cutoff amount of food for issuing refunds.
Can You Get a Refund at McDonald’s if You Were Double Charged?
You’re entitled to a refund on your order if you were double charged, and it’s easier to just contact the location you went to and ask them if they can fix the situation, which usually they can.
Additionally, you also have the option to call your local bank and get the issue resolved through the bank by disputing the double charge.
Can You Ask for a Refund at McDonald’s If You’ve Eaten the Food?
Unfortunately, most McDonald’s locations will not issue you a refund if you’ve already eaten the food but then want a refund due to an issue you had with the food.
A lot of people scam businesses by eating the food and then trying to get a refund, which occurs because people just want a free meal and don’t want to pay for it.
However, if you legitimately have an issue with your food, it’s best to contact the McDonald’s staff within a few bites of eating the food.
If you’ve only eaten a little from the burger or other food item and feel it’s wrong or unsatisfactory, you’ll be more likely to get a refund if you explain the situation and why the food isn’t edible.
Can You Get a Refund if You Ordered McDonald’s Through the App?
If you’ve used the McDonald’s app, you are still able to get a refund, although you need to contact the store that the food came from to initiate the refund.
Additionally, if you placed the order within the McDonald’s Mobile Order & Pay app, you have until you’ve completed the payment process to abandon or cancel the order outright.
Does McDonald’s Give Refunds for McDelivery Food Using Uber Eats?
McDonald’s doesn’t give refunds for those orders placed through the online McDelivery system, since Uber Eats takes over the ordering process.
However, you have about one minute in between placing the order and the restaurant accepting the order, which is when you can cancel the order and not worry about needing a refund.
If you have an issue with the order through Uber Eats that you’ve received, you should contact your bank for further guidance on how to get a refund.
Can You Reach Out to McDonald’s Via Social Media for a Refund?
Occasionally, if you have an issue with your food from McDonald’s that the local restaurant didn’t fix, you may find it works to reach out through social media to McDonald’s.
Further, no company likes bad press online so if you go to Facebook or Twitter and complain, you may not get an exact refund, but you’re likely to be offered coupons or other incentives.
In addition to that, if the error is significant, the social media team might want more information from you privately and then reach out to the local store on your behalf.
Even though McDonald’s doesn’t have a set company policy on refunds, the company is quick to try to make your experience better by offering replacement items or offering you other menu choices free of charge.
Additionally, you might be offered coupons or other items in replacement of a full refund, but you can decline those and get your money back or the charge reversed from your debit or credit card.
However, there is a policy that only partial consumption of food will result in a refund, so if you eat the entire meal then want a refund it’s not going to happen.
You also can initiate a dispute with your credit or debit card company and have the charges reversed that way if you feel that you should have received a refund and the store didn’t do it.