Sephora Return Policy Without Box (All You Need to Know)

Currently, Sephora is ranked as one of the retailers with the most flexible return policies.

As a result, customers might be curious about Sephora’s return policy without a box. Well, I looked into the issue, and here’s all you need to know!

What Is Sephora’s Return Policy Without a Box?

Sephora accepts the return of products without the original packaging as long as the return conditions are adhered. Upon return, customers can request refunds or exchanges.  Returns within 30 days are eligible for a full refund to the original payment methods, while returns within 31-60 qualify for online or in-store credit.

For more information on Sephora’s return policy without a box, if you can return used items to Sephora without a box, and much more, keep reading!

Can I Return an Item to Sephora Without the Box?

You can return an item to Sephora without a box in case you misplaced or damaged the original packaging.

Once the item is returned, a customer can request a refund of the original amount paid or an exchange for a more desirable product.

However, it’s important to note that Sephora’s regular return policy applies even for items returned without the original box or packaging.

Hence, the following conditions apply for items returned without a box at Sephora:

  • Returns made within 30 days are eligible for a refund through your original mode of payment.
  • Returns made within 31-60 days are eligible for online or in-store credit.
  • You must produce a receipt or alternative proof of purchase if the receipt is not available.
  • The cost of the online returns by mail is covered by Sephora.
  • Any Beauty Insider points earned during purchase will be deducted upon refund.
  • Sephora will take approximately 30 days to process the return and credit the refund into your account or process a store credit.

Can You Return Used Items to Sephora Without the Box?

Sephora allows customers to return new or slightly used items with or without the original packaging.

When a customer returns the used items, they may be eligible for direct refunds or store credits depending on when the item was bought.

Nevertheless, Sephora stores reserve the right to inspect the degree of use before processing the return request of items without the original packaging.

(It is important to note that the used items returned to Sephora are normally disposed of.)

How Can You Return an Item to Sephora Without a Box?

How Can You Return an Item to Sephora Without a Box?

Sephora’s return process for items without a box is closely similar to the return of items with the original packaging.

For online returns, you can return the items for free to any of Sephora’s in-store locations.

However, the retailer doesn’t refund the initial amount used for shipping charges during the original purchase unless the return is due to Sephora’s mistake.

In case you return by mail, you can put the products in a different box or a padded envelope, attach the return label, and send it back to Sephora.

However, for returns of items purchased in-store, you can simply walk into the store and talk to a Sephora employee about the details of your return.

How Many Returns Without a Box Are Allowed at Sephora?

Although Sephora allows customers to return beauty products without a box, there is a limited number after which customers can be barred from making returns on future purchases.

According to several online reviews from Sephora customers, the retailer blacklists customers who are considered to have made too many returns.

However, it’s unclear the number of returns that is likely to attract a blacklist from Sephora.

Nevertheless, Sephora, alongside other stores, uses The Retail Equation(TRE) to monitor and score its customers’ shopping behavior.

Hence, Sephora can blacklist a customer based on the patterns and return trends observed on The Retail Equation (TRE).

Can You Make Returns to Sephora Without a Box and a Receipt?

Sephora’s return policy allows customers to make returns of items without both the box and the receipt.

In this case, Sephora will have to look up any proof of purchase in order to authenticate the claim.

For instance, the retailer may use the information of the credit card used in the purchase, your Beauty Insider account, or your Sephora online account to verify the purchase.

Moreover, to validate the purchase, your proof of purchase has to match purchase records kept by Sephora.

Furthermore, Sephora may request to see your government ID or driver’s license to verify your identity if you make returns without a receipt.

For returns that don’t have a receipt, you may only get store credits from Sephora and not a full refund as you would have received if you produced the receipt within 30 days of the sale.

To know more, you can also read our posts on Sephora return policy without receipt, Sephora policy after 60 days, and does Sephora price match.


Sephora accepts returns for items with or without the original box. In this case, you can use your packaging to return the product.

However, the return process is subject to verification and scrutiny by Sephora employees before approval and refund or exchange.

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Cara Suppa

Cara Suppa has been freelance writing for over a decade and holds a BA in English and an MS in Integrated Marketing Communications. Outside of work, she is an avid cook, gardener, and discount shopper.

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