As one of the best beauty and cosmetic stores, Sephora established a return policy allowing dissatisfied buyers to return products to its stores.
However, despite Sephora’s generous return policy, it’s on;y valid for a certain period. Thus, you may be wondering- for how long does Sephora’s return policy remain eligible? Here is what I found!
Does Sephora Accept Returns After 60 Days?
Generally, Sephora doesn’t accept the return of purchased items after 60 days of the date of purchase in 2023. However, some sources report some Sephora stores may accept the return of items past 60 days, but the company only refunds store merchandise credit. Sephora’s full refund is possible when you return an item within 30 days.
If you want to learn more about Sephora’s return policy after 60 days, continue reading for more useful facts and tips!
Will Sephora Take Returns Past 60 Days?
Unfortunately, Sephora won’t accept any return of items made after 60 days of the date of purchase.
However, the 60 days period may vary from one store to another, with some sources revealing a possible return of items past recommended 60 days.
What Happens After 60 Days of Sephora’s Return Policy?
When you return an item to Sephora later than 60 days, you might receive Sephora merchandise credit, which can be used for online and in-store orders.
How Long Is Sephora’s Return Policy?
According to the Sephora website, the return policy is only valid within 30 days of purchase, after which any return is rendered illegible and invalid for a full refund.
Nevertheless, Sephora’s return policy can extend to 60 days and automatically qualifies for credit refunds.
Can Sephora Ban You From Returns After 60 Days?
Sephora doesn’t ban clients for late returns of 60 days of purchase: however, the staff may decline your return when they realize the following with your return request:
- The returned item lacks the original Sephora package slip
- Products that are nearly empty or overused (ex. makeup)
- Damaged products by the customer
- Products that were not purchased from any Sephora stores
- Abusing return policy (dishonesty and too much return of items may lead to a ban from further returns or even shopping).
Did Sephora Change the Return Policy From 60 Days?
Sephora changed the return policy for full refunds from 60 days to 30 days.
If you return items after 30 days, you can only get store credit.
Regrettably, the changes in Sephora’s return policy were met with disappointments from customers.
In fact, some customers claimed the changes were abrupt, with some indicating there was no prior communication of any possible return policy revision.
What Do Returned and Paid Mean at Sephora After 60 Days?
“Returned and paid” means your late return has been reviewed and your account was awarded Sephora merchandise credit.
Does Sephora Destroy Returns After 60 Days?
Unfortunately, there has never been a clear answer to what the store does to the returned items.
Nevertheless, some sources indicate that the company returns unused products to shelves while other Sephora stores use such for tests.
Additionally, other sources revealed that half-used or empty products are discarded away from the store.
When Sephora throws out products, they’re often purposely damaged (trash compactor) before going into the trash.
At times, Sephora also sends items to the manufacturer for recycling.
Does Sephora Inspect Returns After 60 Days?
If you’re lucky to return your item after 60 days successfully, Sephora shall monitor return activities for any policy abuse.
Note that Sephora stores reserve the right to limit returns or exchanges at Sephora and Sephora inside JCPenney in all instances.
During the inspection, the following factors will determine the acceptance or rejection of a return:
- If the item is in good condition (well wrapped with either the company box or any other material).
- Sephora’s original packing slip.
- Credit or debit you used to place your order.
- Gift receipt in case of a gift return (you will receive a Sephora store credit that can be used in a Sephora store only).
Is There a Limit On Sephora Returns After 60 Days?
Unfortunately, Sephora will put limits on future returns when it detects excessive unverified returns from a client, even in rare cases of late return (past 60 days).
Ideally, one is only allowed to return a genuine and verifiable product that didn’t meet their expectation within 30-60 days of purchase, accompanied by Sephora’s original packaging slip.
Do You Lose Sephora Points When You Return After 60 Days?
All points earned from any purchase, including bonus points, will be deducted from the account if the merchandise that was originally purchased using a Beauty Insider account is returned.
Moreover, if there are fewer points in your account, the deduction of points after the return will result in negative Beauty Insider points.
Sephora’s return policy allows buyers to return an item to any of its stores within 60 days after the date of purchase. The success of returns past sixty days will depend on individual Sephora store management.