As the world’s largest coffee retail chain, Starbucks serves tens of thousands of customers every day. However, given the high volume of daily transactions, there will inevitably be times when customers are not fully satisfied with the products or services they received.
However, Starbucks is also very responsive to customer complaints and feedback and has many ways in which you can contact the company for help. If you’ve been wondering what’s the best way to make a complaint at Starbucks, carry on reading!
How Do I File a Complaint to Starbucks In 2024?
Many Starbucks complaints in-store can be resolved by the barista or supervisor who will redo the order for a dissatisfied customer in 2024. However, if the issue cannot be resolved in the store, or for other complaints, shoppers can contact Starbucks customer service via phone, chat, or the online contact form. Further, they can write to corporate headquarters.
If you want to find out more about how to make Starbucks complaints and how to get your problem resolved, read on for plenty of helpful information below!
How Do I Make a Complaint at Starbucks?
Starbucks has a reputation as a company that cares about customer concerns and feedback.
So, if customers aren’t fully satisfied with any products or services they receive in a Starbucks store or online, they have quite a few options for addressing their concerns.
Usually, if there is a problem with your order, the first step is to talk to the barista or store manager, as they will redo your order if it isn’t to your satisfaction.
However, you may not be able to resolve the problem right there, or your concern may be about something like the Starbucks mobile app or nutritional values.
In that case, you should contact Customer Service.
How Do I Contact Customer Service at Starbucks?
The first step for a customer wanting to make a complaint at Starbucks is to check out the customer service page on the website.
You’ll find a list of topics with answers to most questions. If, however, your concerns are not addressed here, you can use the online contact form to send in your complaint.
If you prefer to speak with a representative who can address your complaint in person, you can call Customer Service.
Additionally, you can also use the online chat feature to contact customer service.
How Do I Contact Starbucks Support?
You can call Starbucks Customer Service at 800-Starbuc (800-782-7282). You will be able to talk to a representative between 5 am and 8 pm Pacific time, seven days a week.
The Starbucks Customer Contact Center is open on weekends, but closes for the following holidays:
- New Years Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas
Another way to contact customer service at Starbucks is to use the online chat feature, which is available every day from 4 am to 10 pm Pacific time.
You can also contact Starbucks on social media:
If your issue is not resolved, you can take it to the next level and reach out to Starbucks corporate headquarters.
What Is the Phone Number for Starbucks Corporate Headquarters?
The phone number for the Starbucks Corporate Headquarters is (206) 624-9496, and another way to reach them is via Twitter.
You can tweet Starbucks Customer Care or Starbucks your questions, comments, and problems.
Starbucks Care is available on Twitter every day from 5 am to 7 pm Pacific Time.
What Are Some Common Starbucks Complaints?
The online contact form on the Starbucks website can be used to send in complaints about topics like:
- Starbucks Rewards
- Starbucks Cards
- In-store experience
- Starbucks Mobile app
- Website
- Nutritional information
- Starbucks at Home products
- Company information
How Can I Contact the Starbucks Corporate Headquarters?
The Starbucks Corporate Headquarters are in Seattle. The address is as follows:
Starbucks Corporate Office Headquarters,
HQ 2401 Utah Avenue South,
Seattle, WA 98134
The phone number is 1-206-447-1575. The current CEO of Starbucks is Kevin Johnson.
To know more about Starbucks, you can also check our posts on what is Starbucks, why is Starbucks so expensive, and how to order coffee at Starbucks.
Conclusion
If you have a problem with an in-store experience, the Starbucks rewards program, or just want to provide feedback, you can call customer service or use the online form to contact them.
Starbucks also has an online chat option that lets you contact a customer service representative and discuss your issue in real-time. If you need to move further in the complaints process, you can contact the Starbucks corporate headquarters.
