T-Mobile Assurance Claim (How to Make a Claim + Other Common FAQs)

If you have T-Mobile as your wireless provider, and also have insurance through Assurance, you may be wondering- how can I make a T-Mobile Assurance claim?

Well, don’t stop reading because I’ve been researching this topic and have all of the information you need to make a claim with Assurance so keep reading to find out the process!

How to Make a T-Mobile Assurance Claim in 2024

You can easily make a T-Mobile Assurance claim by visiting mytmoclaim.com and beginning the process, or you can call Assurance at 1-866-866-6285 in 2024. However, only the primary account holder can make an Assurance claim. You will need to file the claim within 90 days of the incident you’re claiming unless legal circumstances prevent that.

Are you looking for even more information about how to make a T-Mobile Assurance claim, such as how long the claims process takes? If so, read further to learn all about it!

How Do I Make an Assurance Claim?

To make an Assurance claim, you’ll need to be the primary T-Mobile account holder, make the claim within 90 days of the incident, and have the following information available:

  • Make and model of your phone
  • Your 10-digit phone number for your mobile device
  • Form of payment ready for the deductible
  • Email address

Furthermore, you can make a claim by either calling Assurance at 1-866-866-6285 to begin the process or you can go to the Assurance T-Mobile website and click on “Start Here.”

How Long Does a T-Mobile Assurance Claim Take?

The time it takes for a T-Mobile Assurance claim to process and be approved will vary, and could take anywhere from nearly instant approval to several days for approval.

Additionally, the Assurance claim time will vary depending on several factors, such as the type of claim you’re making, holidays, and documentation.

For example, if you don’t send in all of the requested documentation, then it’ll take longer since Assurance will request more information.

On top of that, the accuracy of the documents and information you’ve filled out will also factor into how long the Assurance claim takes.

How Do I Track My T-Mobile Assurance Claim?

You can track your T-Mobile Assurance claim easily by going to the T-Mobile Assurance claim website, selecting “Start Here,” and then entering your mobile phone number.

Further, you’ll need to go through the security check, hit “Submit,” and then select “Track My Claim” once your phone number is verified in the system, then enter your zip code.

Afterward, you’ll need to select “Submit,” and then you’ll see the information on the tabs where you can check on the status and get additional details about the claim.

By How Much Is T-Mobile Assurance Deductible?

By How Much Is T-Mobile Assurance Deductible?

The deductible you’ll have to pay for your T-Mobile Assurance claim will vary depending on what device you have and the type of claim you’re making.

For example, small claims can come with a $20 deductible if your device isn’t that expensive, but more expensive devices with more significant damage could cost you $275.

However, you can search by your phone number or the make and the model of your device to learn what your deductibles are for each type of claim.

How Many Assurance Claims Can I Make with T-Mobile?

The number of Assurance claims you can make with T-Mobile depends on which insurance you have, but with Protection 360, you can make up to 5 claims in a 12-month rolling period.

That being said, with the cheaper insurance plans, you will only have 2 or 3 claims that you can make per device within a rolling 12 months.

Therefore, you’ll need to look at the specific T-Mobile phone insurance plan you have to determine how many claims you’re allowed to file for each device.

How Long Does It Take to Get a T-Mobile Assurance Replacement Device?

After your T-Mobile Assurance claim is approved, you will get your Assurance replacement device within one or two business days and it’s free of charge.

Additionally, the device will be shipped overnight, and you’ll get an email to the provided email address once that device has been shipped out.

To learn more, you can also read our posts on T-Mobile deals for existing customers, T-Mobile rebate, and T-Mobile waive activation fee.


It’s simple to make a T-Mobile Assurance claim, since you can go online and fill it out through mytmoclaim.com, or you can call Assurance at 1-866-866-6285.

However, only the primary account holder can make a claim and you’ll need to file it within 90 days of the incident, unless legal issues prevent you from doing so.

Photo of author

Cara Suppa

Cara Suppa has been freelance writing for over a decade and holds a BA in English and an MS in Integrated Marketing Communications. Outside of work, she is an avid cook, gardener, and discount shopper.

Leave a Comment