Tim Hortons Return Policy (What Is It, Canceling An Order + More)

If you’re looking to make a purchase at a Tim Hortons restaurant but are concerned if you need to return something, you might want to know: what is Tim Hortons’ return policy?

If so, keep reading to learn all you need to know about Tim Hortons and whether they accept returns, along with other related facts!

Tim Hortons’ Return Policy In [currentyear]

Tim Hortons does not have an official return policy like most retailers; however, it does offer a satisfaction guarantee in [currentyear]. If you are unsatisfied with your purchase for any reason, be sure to let a Tim Hortons employee know or ask for a manager to discuss your options. If you receive the wrong order, they’ll gladly make it right.

Do you want to know more about whether Tim Hortons accepts returns and what the company return policy is? If so, read on to learn what we’ve found out! 

Does Tim Hortons Accept Returns?

Tim Hortons does take returns for orders that don’t meet expectations; however, staff members cannot offer refunds if a customer simply changes their mind.

What Is Tim Hortons’ Return Policy?

Tim Hortons does not have a return policy like a traditional retailer because its products are made to be consumed.

Because of this, Tim Hortons has a commitment to guests getting what they expected.

What Does Tim Hortons Accept Returns For?

Tim Hortons will offer a replacement or refund for orders that are incorrect or fail to meet the customer’s expectations.

Can You Get a Refund for a Wrong Order at Tim Hortons?

You can get a refund or a replacement if you receive the wrong order. For this reason, it’s a good idea to check your receipt after ordering to ensure the cashier got all your requests.

Does Tim Hortons Have a Satisfaction Guarantee?

Tim Hortons does have a satisfaction guarantee that ensures customers are pleased with their purchase.

Can You Return Coffee to Tim Hortons If it’s Cold?

Tim Hortons does not specifically state that you can return coffee that is not hot. However, the company has a satisfaction guarantee, so you should be able to get a hot replacement at least.

How Do You Get a Refund at Tim Hortons?

How Do You Get a Refund at Tim Hortons?

If you want a refund or feel like your visit wasn’t what you expected, ask the cashier for a refund. they will then have to get a manager for approval.

However, if you feel your problem wasn’t resolved, you can contact Tim Hortons’ customer service, and someone from the corporate office should be in touch with you soon.

Can You Get a Refund for a Long Wait at Tim Hortons?

If you are stuck waiting a long time at your local Tim Hortons and want your money back, simply let the cashier know that you wish to cancel your order and they will get you a refund.

Can You Cancel a Mobile Order?

You cannot cancel a mobile order once it’s placed because it’s sent directly to the kitchen at the Tim Hortons restaurant you’re ordering from.

If you would like to cancel an order, you will need to ask for a manager, who will be able to override the transaction.

Can You Get a Refund for a Mobile Order?

You can receive a refund for a mobile order if there is a problem. However, you will need to pull up the order on your phone to prove that you placed it.

Does Tim Hortons Accept Returns for Cups and Merchandise?

Tim Hortons typically doesn’t accept returns for cups and merchandise if you change your mind.

However, if you purchase a product that doesn’t live up to your expectations or is damaged, you can get a replacement or a refund.

Does Tim Hortons Accept Returns for Gift Cards?

Tim Hortons doesn’t accept returns for gift cards, so you will want to be certain the person you are buying it for visits Tim Hortons.

On the other hand, if you have a Tim Hortons gift card and are not a fan of the restaurant, consider selling it at an online gift card brokerage site.

To know more, you can also read our posts on whether or not Tim Hortons has almond milk, is Tim Hortons coffee good, and Tim Hortons Dream Donuts.


Tim Hortons returns are likely very rare, but sometimes things just aren’t what we expect. Because of this, Tim Hortons has a satisfaction guarantee that allows customers to get a refund if they’re not completely satisfied.

Although Tim Hortons does not have an official return policy with set terms, you can rest assured that your expectations will be met, or you can get your money back.

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Mackenzie Jerks

Mackenzie is a freelance writer and editor, published author, and music enthusiast who holds a Bachelor of Science in Business Administration. When she’s not writing, Mackenzie is either wrapped up in a book, discovering new music, or introducing herself to a new fitness regimen.

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