Verizon Asurion Claim (How to Make a Claim + Other Common FAQs)

Purchasing insurance for your phone can save you a lot of time and money if your phone gets damaged or malfunctions, but do you know how the Verizon Asurion claim process works?

Well, if you want to know how to make a claim, and whether you’ll have to pay a deductible, keep reading to learn what I’ve found out about the Verizon Asurion claim process!

How Do I Make a Verizon Asurion Claim In 2024?

If you have device protection through Verizon, it’s simple to make a Verizon Asurion claim, either through the Asurion website, the My Verizon app, or by calling Asurion customer service in 2024. However, you’re going to need to pay a non-refundable deductible at the time of the claim filing, which will depend on the make and model of your device.

Do you want to know more about how to make a Verizon Asurion claim, and how many times you can make a claim on your Verizon account each year? If so, keep reading to learn all of the details!

How Do I File a Verizon Asurion Claim?

If you want to file a Verizon Asurion claim, you can consult one of the below methods:

  1. Filing the claim through Asurion’s website
  2. Calling Asurion to begin the claim
  3. Using the My Verizon app to file your claim

Furthermore, there is some information that you’ll need to have available to file the Verizon Asurion claim, which includes the following:

  • Phone carrier details
  • Make and model of your phone or device
  • Your phone number
  • A detailed account of what happened to your device, such as it was dropped, fell into the pool, or just stopped working correctly
  • Billing and shipping information
  • Payment method to pay your deductible that’s due when you file the claim

However, regardless of which method you use, you must be the account manager or account owner to file the Verizon Asurion claim.

Additionally, you’re going to need to have your Verizon Account PIN handy, as that’s required during the claim filing process.

How Do I File an Asurion Claim Through the My Verizon App?

One of the easiest ways to file a Verizon Asurion claim is through the My Verizon app, and you can file quickly and easily by following the steps outlined below:

  • Open the My Verizon app
  • Select “Menu” from the top section of the app
  • Click on “Devices,” and find the device you want to file a claim for
  • Select “Manage Device”
  • Select “Lost, Stolen, or Damaged Device? Start a Claim”
  • Fill out the form by entering the information requested
  • Follow all of the prompts on the form, and then submit the claim

What Is the Number for the Verizon Asurion Phone Claim?

What Is the Number for the Verizon Asurion Phone Claim?

To make a Verizon Asurion claim by phone, you can call Asurion at 1-(888) 881-2622, which is the phone number specifically for the Verizon claims.

What Is the Asurion Verizon Claim Deductible?

The deductible for the Asurion Verizon claim can be anywhere from $9 to $229 per claim, depending on what device you have and the model.

Also, other factors will play into the cost of the deductible, such as whether it can be repaired or will need to be replaced, and the deductible prices can change anytime.

How Many Claims Can You File with Asurion?

The number of claims you can file with Asurion will depend on the plan you have and what your claim is specifically for, but generally, you can make 3 claims within 12 months.

However, you can make unlimited claims if you’re just filing a claim for cracked screens, and cracked screens have a deductible of $29 per claim.

Additionally, multi-device protection will allow you to make more than 3 claims per year. Therefore, check your device protection coverage to find out the specifics for your situation.

How Long Does Asurion Take to Process a Claim?

The claims process is incredibly fast, according to Asurion customer reviews online, with most taking a few hours or less to be approved, and then the new device arriving within 1 or 2 days!

However, your claim approval could be slowed down if you don’t provide the correct information, so make sure your device make and model information is correct before you submit the form.

You also want to ensure that the billing and shipping address is the same on the form. Also, if the device has been lost or stolen, it should be reported to Verizon first.

How Can I Track My Verizon Asurion Claim?

You can track your Verizon Asurion claim through the Asurion Claim page, which is the same page you used to file your claim.

Additionally, you’ll receive an email with the tracking and shipping details after the claim has been approved.

Do You Have to Send Your Old Phone Back to Asurion?

You will need to send your old phone to Asurion within 10-15 days to avoid the non-returned device fee, and you’ll receive a prepaid shipping label with your replacement device.

When Are You Eligible to File a Verizon Asurion Claim?

Once you’ve purchased the device protection from Verizon, you can file a claim with Asurion immediately, since there is no waiting period between signing up and using the service.

To learn more, you can also read our posts on Verizon Home Protection, Verizon waive activation fee, and what is Verizon LTE.


You can immediately file a Verizon Asurion claim once you have the insurance, although you’re typically limited to 3 claims per year, and the deductible can vary from $9 to $229.

However, with Asurion, you have unlimited cracked screen repair with a $29 deductible, and you can file more than 3 claims with multi-device insurance.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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