Verizon Fios Guide Not Working (List of Potential Fixes + FAQs)

Do you have Verizon Fios and have suddenly run into a problem with the Verizon Fios guide not working? Are you looking for the best potential fixes for this problem?

If so, continue reading to learn what I’ve discovered while researching this topic that can help you solve this problem within minutes!

Verizon FIOS Guide Not Working In 2024

To fix the Verizon Fios guide, you can turn your set-top box off and turn it back on, and you can unplug it and plug it back in a few minutes later to restart the cable box. Additionally, you can unplug your Fios router and plug it back in and turn it back on in 2024.

Are you looking for additional fixes for Verizon Fios guide not working or have other questions? Well, I have more solutions and answers for you, so keep reading!

1. Turn off Your Fios Set-Top Box

One of the easiest fixes for the Verizon Fios guide not working would be to turn off the power to the set-top box, wait a few minutes, and then turn it back on.

2. Unplug Fios Set-Top Box & Plug It Back In

To fix the Verizon Fios guide, you can unplug your cable set-top box, wait a few minutes, and plug it back in as a way to restart the set-top box to see if that fixes your problem.

3. Reboot Your Fios Router

Rebooting your Fios router may be what you need to do to fix the Fios guide not working, and you can do this by unplugging your router, waiting a few minutes, and plugging it back in.

However, you want to wait for the router to completely load up before you try to pull the guide on the television up to give it time to sync properly.

4. Check Your Cords

You want to check all of the cords, including those on your television, set-top box, and Fios router to make sure they are all plugged in, secure, and aren’t damaged.

For example, to ensure that your coaxial is plugged in all of the way and secure, try to tighten the coaxial going from the set-top box to your television.

5. Reset Fios Router

5. Reset Fios Router Verizon

You can reset your Fios router to see if that’ll fix your problem by putting a safety pin in the back of the router and holding down the “Reset” button.

However, when you do this you’re going to wipe your settings and will need to enter the default username and password found on the side of the router.

Furthermore, it may take a few minutes for the router to completely reset, so make sure you’re looking at the lights so you’ll know when the router has finished the reset.

6. Ensure the Right Input to Your TV

While you might think the Verizon Fios guide isn’t a set-top box problem, it could simply be that you’re not on the right input source for your television and cable box.

For example, you may have your cable box plugged into HDMI 2 or HDMI 3, and are selecting the wrong input, which is why it’s not working.

Therefore, go through all of the input options to make sure you know which input is for the set-top box, and you can also unplug other input sources so it makes it easier to find.

7. Check Devices Connecting to Your Internet

The Verizon Fios guide not working could be due to a slow Internet connection, which could be caused by several devices using your Internet at once.

For example, if you have people in your house streaming videos or video games, or downloading content, it could slow your connection and cause issues with the set-top box.

Also, try to get devices to disconnect from the Internet temporarily to see if that’s causing the problem.

8. Check for Verizon Outages

You can use Down Detector or another source to check to see if the problem is an outage with Verizon, which could cause issues with your Fios guide not working.

9. Contact Verizon

If you’re still having issues, you can contact Verizon to see if other issues are going on, whether it’s unreported outages, or possibly a defective set-top box.

For example, you could have a hardware failure with your set-top box, and only a Verizon technician could tell you if that is the problem.

Did Verizon Fios Change the Guide?

Verizon changed the Fios guide in late 2020 and changed it to a Fios TV Interactive Media Guide that allows you to have search features, internet, and television in one system.

Furthermore, you can access the features, functions, channel guide, Pay Per View, and On Demand content right from the Interactive Media Guide.

Why Is the Fios Guide So Slow?

If your Fios guide is slow then you might want to turn off the promotions, recommendations, and interactive TV features, which are known to slow down the guide.

However, you also can try to turn them back on and off to see if that’ll make the guide quicker.

Also, if you’ve recently installed a new firmware update on your set-top box, that can also slow down the guide, so try to restart to see if that fixes the issue.

To learn more, you can also read our posts on what is Verizon Fios, does Verizon Fios have data caps, and Verizon WiFi not working.


To fix the Verizon Fios guide, you can try to turn off the set-top box and turn it back on, unplug the set-top box and plug it back in after a few minutes, or check your cords.

Additionally, you can unplug your router and plug it back in or try to reset your router to the factory, but the issue could be you’re not using the right input source.

Photo of author

Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

Leave a Comment