Verizon FIOS Internet Not Working (List of Potential Fixes + FAQs)

Do you have Verizon Fios Internet and have run into issues with it not working, and want to know how to fix this problem as quickly as possible?

Well, I’ve been researching why your Verizon Fios Internet might not be working and have found several potential fixes, so keep reading to learn what I’ve discovered!

Why Isn’t My Verizon FIOS Internet Working In 2024?

The best fix for your Verizon Fios Internet is to unplug your router, wait a few minutes, and plug it back in to see if that works 2024. Additionally, check to make sure all of the plugs are plugged in and that there is no damage. You also can switch devices to see if the problem is the device.

Are you looking for more fixes for your Verizon Fios Internet not working? If so, I’ve got more possible solutions for you below to try out, so keep reading!

1. Switch Devices

The first fix for your Internet would be to switch devicesto see if it’s the Internet or the specific device you’re using to try to connect.

For example, if you’re using a laptop, try using your mobile device or a tablet to see if you can get a connection to the WiFi network.

2. Unplug Router & Plug It Back In

You can unplug your Fios router, wait a few minutes, and plug it back in to see if that’ll fix your problem, but make sure you let it load all of the way up before you try to reconnect to it.

3. Check for Outages

You want to check to see if Verizon Fios is experiencing an outage, which could result in your Verizon Fios Internet not working.

For example, you can use the My Verizon website or app to chat with someone to ask about the outage, or you can call Verizon Fios to see if there’s an outage.

However, if the problem is an outage, there is nothing you can do except wait for Verizon to fix the issue, which could be in a couple of hours or days, depending on the source.

4. Make Sure Cords Are Plugged In

While you might think your router cords are all plugged in, it’s possible a cord is loose and creating a connection problem.

Therefore, check the router and make sure that all of the required cords are plugged in, and inspect them for damage, such as frays.

5. Make Sure Power Outlet Works

You should make sure your router is plugged into a working outlet if you’ve noticed that the Verizon Fios router is not working.

Also, plug in a lamp or other device into each outlet to verify they are both working, and you also can check your surge protector to ensure it’s on and plugged into the outlet.

6. Move the Router

You can try to move the router to another location to see if that improves your signal, which could be a great way to fix Verizon Fios Internet if you’re getting a weak signal or no signal.

For example, if you have the router on the bottom shelf of your entertainment center, move it up to the top to see if the signal improves.

7. Remove Obstacles Near the Router

If there are objects or obstacles near the router, it could create interference and lead to the router not working correctly, so move any objects or obstacles so the router is unobstructed.

8. Flush the DNS

8. Flush the DNS Verizon

The DNS may need to be flushed, which can be done by using your Windows computer and following the steps below:

  1. Open Command Prompt on your PC as Administrator
  2. Type in: Ipconfig/flushdns >
  3. Hit the Enter button
  4. Then type in: Ipconfig/release >
  5. Hit the Enter button again
  6. Type in: Ipconfig/renew
  7. Hit Enter one more time

Additionally, if you have a Mac device, you can perform a DNS Flush by following these simple steps:

  1. Go into Command Prompt as Administrator
  2. Type in: HUP mDNSResponder >
  3. Hit the Enter button
  4. Enter the admin password
  5. Hit either Return or Enter

Furthermore, once you’ve performed a DNS Flush, you will need to wait about 30 seconds for the connection to the network to be re-established.

9. Reset Router to Factory

You can easily reset your router back to the factory default to try to fix your Verizon Fios Internet, but you’ll lose your personalized settings, so it should be one of the last options you try.

To reset your router, just push a safety pin into the “Reset” button on the back of the router, and use the default username and password on the side of your router.

Also, wait a few minutes to give the router time to boot up properly before you try to log in using any device.

10. Run Virus Scans on Your Device

If you’re still having issues with your Verizon Fios Internet, then you should run virus scans on your device to ensure that your device isn’t the issue.

For example, some malware and viruses will disable the Internet connection, so it’s important to run scans regularly to avoid situations such as this one that could impact your connection.

11. Check How Many Devices Are Using the Internet

One reason why Verizon Fios might not be working is that you have too many devices using the data and bandwidth, which is slowing your Internet connection to a crawl.

Therefore, go around and see if anyone in your household is streaming or downloading, which takes up a lot of your Internet, and have them stop for a minute to see if that helps.

12. Contact Verizon

You can contact Verizonif you’re still having issues since it could be a piece of equipment at your location or a defective router.

Additionally, Verizon might have other tips and tricks that can help you before the company sends out a technician to see what the problem might be, such as resetting it on Verizon’s end.

Why Is My Fios Router Light Red?

If the Fios router light is blinking red quickly, then it’s an overheated router, but a slow blinking light means that it failed to pair with the WPS.

On top of that, the solid red light indicates a system or hardware failure.

To know more, you can also read our posts on why is Verizon not working, Verizon remote not working, and Verizon hotspot not working.


To fix your Verizon Fios Internet, you could try to unplug the router and plug it back in, and check the cords to make sure they are plugged in and not damaged.

Additionally, you can check the power outlet, switch devices, move the router, move obstacles out of the way, and factory reset the router to the default settings.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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