Verizon Remote Not Working (List of Potential Fixes + FAQs)

Have you recently discovered your Verizon remote not working and you’re looking to find some of the best fixes so that you can change the channel or turn your television off?

If so, continue reading below because I’ve been looking into this topic and have found several potential fixes that can help you get your remote back in working order within minutes!

Why Isn’t My Verizon Remote Working In 2024?

If you’re looking for fixes for the Verizon remote not working, you should first try to change the remote batteries. You can also make sure nothing is interfering with the signal between the remote and the box, such as a candle in the way. Additionally, you can try to reboot your cable box to see if that fixes it in 2024.

Is your Verizon remote not working, and you’d like to hear about other potential fixes to help you? Well, I’ve got even more possible solutions below you can try, so keep reading!

1. Reinsert Batteries

One of the quickest remedies to a Verizon remote not working would be to remove the back cover for the batteries, take them out, and put them back in.

For example, the batteries could have become dislodged if the remote fell off the couch, and reinserting the batteries can fix this issue.

Try to press buttons on the remote after you’ve reinserted the batteries to see if anything is lighting up again.

2. Change Remote Batteries

If you’ve discovered that your Verizon remote isn’t working, the easiest potential fix would be to change your remote batteries.

Furthermore, you should change them once a year to ensure the batteries don’t start corroding the inside of the remote, causing damage, and to improve the performance of the remote.

3. Check for Interference Between the Remote and Cable Box

Sometimes people like to put knick-knacks on their television stand, but forget that the cable box needs to be unobstructed so that the remote and box can send signals back and forth.

Therefore, if you’ve discovered your Verizon remote not working, make sure that nothing is obstructing the cable box that would hinder the signal between the two devices.

4. Reboot Your Cable Box

Rebooting your cable box can help fix several issues, including the Verizon remote not working, and to do this, all you have to do is take the power cord out of the wall for your cable box.

Further, wait a few minutes, then plug the power cord back in, and reboot your cable box to see if your remote is working once again.

5. Lower Your Backlight Settings

If you’re in a room where it’s colder, it could interfere with the remote and box, so in these situations where it’s cold, you need to lower your backlight settings to get the remote working.

6. Reprogram the Remote

6. Reprogram the Remote Verizon

If you just changed the batteries or if the remote simply stopped working, you might need to reprogram the remote for the cable box to get it working again.

However, the process for reprogramming the remote will vary depending on which remote you have, so you’ll need to look in your booklet for the steps for this process.

7. Reset Your Fios Box

Resetting your Fios box can fix some Verizon remote not working problems, and it’s simple to reset the Fios box if you follow our guide below:

  1. Unplug your Fios cable box power cord
  2. Wait about 20 seconds
  3. Plug the power cord back in
  4. Allow them time to appear on the LCD screen
  5. Turn your device on
  6. You should see the updates for the Interactive Media Guide within a few minutes

8. Call Verizon Fios Customer Service

If you still cannot get your Verizon remote to work, then you should contact Verizon Fios Customer Service at 1-877-327-4440 for further assistance.

For example, you may have a defective remote or cable box and need a replacement, so Fios staff can assist in determining whether or not that’s the issue.

Does Verizon Replace Remotes for Free?

Unfortunately, Verizon does not replace the remotes for free anymore unless you need a replacement within the first 90 days.

Verizon used to give out free remotes regardless of how long you’ve had your remote, but stopped because of abuse of the free remote service by customers.

Additionally, the cost for a new remote after those 90 days is $14.99.

What Batteries Does a Verizon Remote Take?

Verizon remotes take two AA batteries, and this should be the standard for Verizon remotes, regardless of which model you have.

How Do You Open a Verizon Fios Remote?

Flip the remote over, and you’ll see that there is a back cover on the bottom part of the remote, and you just need to slide that back lower part down and away from the rest to open it.

To learn more, you can also read our posts on Verizon hotspot not working, Verizon landline not working, and Verizon voicemail not working.


If your Verizon remote is not working, you could try to reinsert the batteries to see if they were simply dislodged, or you can replace the batteries with two new fresh batteries.

Additionally, you could try to reboot your cable box, reset it, or make sure there are no obstacles causing interference between the cable box and remote.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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