Verizon Phone Records (Can You Access Them + Other FAQs)

If you have Verizon, there are certain situations where you might want to access your Verizon phone records, but do you want to know can you access them?

Well, I’m going to tell you everything I’ve found out about whether or not you can access them, and what the process is to get your Verizon phone records, so read on to learn all about it!

Can You Access Verizon Phone Records In 2024?

You can access your Verizon phone records through your My Verizon account, but you can only go back 3 months using the My Verizon website or app in 2024. You’ll have the option to either save your phone records in either PDF or Excel format, or you can print them. However, bill usage summaries are available for 18 months online.

Do you want to know additional details about accessing your Verizon phone records, such as if you can access your text message conversations? If so, keep reading below to find out!

How Long Does Verizon Keep Records of Phone Calls?

Verizon keeps phone detail records for 12 months, but only will keep the text message conversations for 5 days before they’re deleted.

Also, you can see your billing statements from the past 18 months online, but this doesn’t show you as many details like the call detail records.

However, if you just want billing statements, you can contact Verizon, and your statements from your account for the past 7 years will be available if you need them, but they will charge you.

How Do I Get My Verizon Phone Records?

You can download your text, message, and talk activity right from your My Verizon online account, including both on the Verizon website and My Verizon app.

For example, if you use the My Verizon website, you’ll just need to follow these steps to access the usage details for your mobile device:

  1. Log in to your My Verizon account
  2. Go to the My Usage section of the website
  3. Look for “Usage Details” towards the bottom of the page
  4. Select “View Previous Usage”
  5. You then want to choose which billing period you want
  6. Select to either “View” or “Print” the records in PDF format
  7. The bill statement records will go back 18 months, and usage activity logs go back 90 days
  8. To view additional activity logs, go to “Data, Talk, or Text”
  9. Choose which line you want to look at
  10. Select “View,” and then you can see the spreadsheet
  11. Select “Download to spreadsheet”
  12. These records go back 90 days

Additionally, you can view your usage summary records for all lines on your account from the My Verizon app by following these steps:

  1. Open the My Verizon app and click on “Account Overview”
  2. Select which line you want
  3. Select “My Usage,” and then select “History”
  4. You also can find it by selecting “Manage Plan”
  5. Go to “View Usage History,” and then look up the date you want
  6. Only up to 90 days of data usage summaries are available

Can I Get Text Message Records From Verizon?

Can I Get Text Message Records From Verizon?

You can get text message records from Verizon, but you only can get the past 5 days of text message activity to read.

Also, you will only be able to read the messages if the other person also is a Verizon customer, so you can’t see text messages from anyone else outside of Verizon.

If you’d like to access your text messages, you’ll need to first sign in to your Verizon account and then go through these steps:

  1. Select “Account,” and then “Text Online”
  2. You will be able to see the conversations for the phone number you’re signed into, and you view the whole message for that phone number

Additionally, you can see 12 months of text log records for the phones on your account, and you can see communications from people outside of Verizon, as well following these steps:

  1. Log in to your My Verizon account
  2. Select “Bill Summary”
  3. Go to “Charges by Line,” and then you can see the data
  4. If you want to save the text log, you can do so in either Excel or PDF format

How Long Does Verizon Keep Text Messages for Subpoenas?

If you want to subpoena text messages, such as for a divorce, you’ll be out of luck with Verizon, since Verizon only keeps text message data for 10 days.

Furthermore, by the time you go to court and get the subpoena filed, those records outside of those 10 days will already be erased from the Verizon system.

Verizon does keep text log records for one year, so if you just need the log without the conversations, then you’ll have access to that.

However, Verizon does comply with all court orders, and will retain records when given a court order. However, you may not be able to get the text messages you’re after.

Also, you can get previous billing statements from Verizon that go back 7 years, although you’ll need to contact Verizon for those older statements.

To learn more, you can also read our posts on why is Verizon not working, are Verizon phones unlocked, and AT&T vs Verizon coverage.


You can access your Verizon phone records by going into your My Verizon account, where you can see up to 90 days of detailed usage activity. However, you can only see the past 5 days of text conversations with other Verizon customers.

Also, with the My Verizon app or website, you can see the past 18 months of billing statements, or you can contact Verizon if you need billing statements from up to 7 years ago.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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