While Verizon might be one of the most popular wireless networks in America, there are times when you might want to return a product you’ve purchased.
Do you know what the Verizon Return Policy is and what happens if you don’t have a receipt? Keep reading below to find out everything I’ve discovered about the Verizon Return Policy!
Verizon Return Policy In 2024
The Verizon Return Policy states that you have 30 days from the purchase date to return it for a refund or exchange, but a $50 restocking fee exists for those outside of Hawaii. If you’re returning an accessory, you don’t have to pay a restocking fee. You need to include everything that came with your item during the return.
Do you want to know other details about the Verizon Return Policy, such as what to do if you’ve changed your mind on a product or it’s damaged? If so, continue reading below to find out!
How Long Do You Have to Return a Phone at Verizon?
The Verizon Return Policy states that you must return your phone within 30 days of purchase, but you’ll be charged a $50 restocking fee everywhere except Hawaii.
Additionally, you can also return other accessories and devices within 30 days of purchase, so it’s not just limited to Verizon phones., but there is no restocking fee for accessories.
When you choose to return your device, you can exchange it for another but you’ll need to include all of the items that came with your phone, such as battery, charger, and instructions.
Also, you’ll need to return the device in the original box and everything needs to be in like-new condition, plus you’re going to need the receipt for an exchange.
However, if you’ve purchased the device from an authorized retailer, then you’re going to need to look up the return policy for that store to see what the specific details are.
What is the Verizon Return Policy After 30 Days?
If you want to return a device after 30 days, you’re going to be charged an Early Termination Fee where applicable, which would happen if you had a contract with Verizon.
Furthermore, the Early Termination Fee can be as high as $350, and the sooner you return the device, the higher your Early Termination Fee will be.
You’ll also forfeit your right to a refund and you will have to pay any promotional credits you got as part of a promotion, such as if you received credit for trading in an old device.
On top of that, Verizon could charge you if any parts are missing from the device you’re returning after 30 days, or if you’ve returned the item or items in damaged condition.
What is the Verizon Return Policy on Damaged Products?
The Verizon Return Policy states that if you’ve received a defective or damaged item, you’re eligible for a full refund on the device.
However, you need to notify Verizon right away if you’ve received a damaged or defective product so it can be handled appropriately and promptly.
What is the Verizon Return Policy Without a Receipt?
Unfortunately, if you don’t have a receipt to go with your Verizon purchase, you won’t be able to return the item to the store and get a refund or exchange it.
Thus, if you don’t have the receipt, you’re unlikely to get any refund, although some stores may issue you a store credit, however, that’s not common practice.
What is the Verizon Return Policy if I Changed My Mind?
You have the right to bring back your device or accessory for any reason within the 30 days of the Verizon Return Policy window and either get a refund or exchange the item for another.
Furthermore, even though you can get a refund, you’ll still be charged the $50 restocking fee, unless you live in Hawaii.
Additionally, you need to make sure you bring your receipt, all of the items that came with your device, the original box, and it all must be in like-new condition.
However, if you wait past the 30 days, then you’re going to be charged the Early Termination Fee on top of the restocking fee, and Verizon may not take the item back.
Can I Return Online Orders to Verizon?
You can return online orders to Verizon in-store or you can send the item back through the mail, but it has to be within 30 days of purchase, and you’ll need to follow these easy steps:
- Log in to your My Verizon account
- Select “My Orders” and then find the item you’d like to send back
- Select “View Details” for that item and then select “Start Return”
Additionally, if you don’t have the shipping label that came with your online order, you can print a new shipping label during the online return process as it’ll be available under “Return.”
Ensure Your Online Purchase is in Return or Exchange Condition
It’s important that before you send your items back through the mail for a return or exchange, you follow the steps below:
- Check your device to make sure it’s in like-new condition
- Put the prepaid shipping label on the box and then keep a copy of this label
- Delete personal data from the device you’re returning
- Restore your device to factory default
- Place the device in the original box and place everything that came with the device in the shipping box
- Place the receipt inside of the box with your item and make a copy of the receipt for yourself
Can You Return a Tablet to Verizon?
You can return a tablet to Verizon if you’ve purchased the tablet either in-store, through Verizon online, or through Verizon Customer Service, but there might be a restocking fee of $50.
However, if the tablet came from an authorized retailer, such as Best Buy, you’ll have to return the item to Best Buy and it cannot be returned to a Verizon store.
Each authorized retailer has its own return policy, so you’ll need to look up the return policy for that location to ensure the item is being returned properly.
Also, you’ll have the standard 30 days to return a tablet you purchased from Verizon, but it needs to be in like-new condition and all items that came with the device will need to be returned.
Can You Return a Case to Verizon?
A case is considered an accessory and is returnable to Verizon if you’ve purchased the case from Verizon either in-store, online, or through Verizon Customer Service.
Just as with phones, you’ll have 30 days to return the case and get a full refund or exchange if that’s what you’d like to do.
Also, there are no restocking fees for accessories, but make sure you have your receipt for your purchase if you’d like to exchange or return it to Verizon.
Does Returning Verizon Purchase Cancel Service?
You must know that returning your phone or accessory for a refund does not cancel your Verizon service.
Therefore, you’ll need to cancel either in-store or by calling Verizon Customer Service.
Can I Return My Router to Verizon?
If you have Verizon Fios and have disconnected your service, you’re going to need to return your router and all other equipment to Verizon within 30 days of your service cancellation.
Furthermore, you’ll need to return the equipment to a UPS store, and you don’t need to put the equipment in boxes since scanning the serial numbers will put the information in the system
However, if you fail to return the equipment within 30 days, you’re going to be charged an unreturned equipment fee, which for the Fios router the fee is $175.
It’s a good idea to call Verizon at 1-800-837-4966 to verify which Fios equipment you’ll need to return beforehand so that you can avoid unnecessary unreturned equipment fees.
Can You Return a Verizon Gift Card?
Verizon does not allow you to return a Verizon gift card and you will not be able to exchange the gift card for cash or any other alternative, such as a prepaid Visa or MasterCard.
How Many Times Can I Exchange a Verizon Device?
You can only exchange your Verizon device one time, so make sure that the device you’re exchanging it for is a device that you want and plan to stick with for the long haul.
To learn more, you can also read our posts on buying phones from Costco vs Verizon, US Cellular vs Verizon coverage, and Verizon dumb phone.
Conclusion
The Verizon Return Policy has changed to allow you 30 days to return or exchange phones and accessories that you no longer want, but you may be charged a $50 restocking fee.
Additionally, you’ll need to have the receipt if you want to return an item and your item must be in like-new condition for a return, unless it was defective, in which case you’ll get a full refund.
However, you cannot return an item without a receipt and if you don’t bring everything back that came with the item, you could be charged additional fees.
