Walmart Vision Center Return Policy (Lenses, Glasses, Contacts + More)

Walmart’s in-store Vision Center is an excellent place for customers to receive eye exams, prescription glasses, contact lenses, and various forms of optical support.

However, before you make a purchase at one of Walmart’s Vision Centers, you may be wondering if you can return items back if they don’t suit you. Here is what I’ve found out about this!

Walmart Vision Center Return Policy

Customers can return glasses and frames within 60 days, and 30 days for unopened contact lenses to Walmart Vision Center. Additionally, customers should bring the original receipt, government-issued ID, and the original payment method when returning any item to Walmart Vision Centers.

If you want to know more about returning glasses and lenses to Walmart, what is the allowed time frame for returning these products, and much more, keep on reading!

Can You Return Glasses To Walmart?

Walmart’s range of prescription, reading, computer and blue light glasses can be returned to the in-store Vision Center within 60 days of purchase if bought in-store.

If an optician changes your prescription within 60 days of your exam, you are entitled to a replacement at Walmart.

Also, glasses purchased online can be returned in-store or via mail within slightly different timeframes (see more below).

Can You Return Contact Lenses To Walmart?

You can return contacts to Walmart Vision Center according to its official contacts returns policy.

Under this policy, all lenses are covered by a 30-day money-back guarantee provided they are unopened.

Walmart sells contacts from a variety of brands such as Acuvue, Air Optix, Dailies, Bausch + Lomb, and many more, and these are all included in the 30-day money-back guarantee offered by Walmart.

On top of this, Walmart also allows you to return opened contact lenses within 365 days (1 year) of purchase or shipping if you are unsatisfied with the product or it is damaged/ripped.

However, several brands such as Johnson & Johnson, Bausch + Lomb, and Alcon have different return policies, so you should follow these separate instructions if you want to return contact lenses to them.

You will receive a full refund if you return unopened, undamaged, and unused contacts with the original receipt.

Additionally, you can also exchange defective contacts for the same style if the manufacturer authorizes the defect.

When Can You Return Vision Center Products To Walmart?

Prescription glasses and frames purchased inside a Vision Center store are granted a 60-day return window, whereas contact lenses come with a 30-day money-back guarantee for unopened items.

Additionally, opened contact lenses from most brands can be returned within 365 days after the original purchase date regardless of whether these are bought in-store or online.

Vision Center products available online are sold by third-party merchants and therefore may have different timeframes, so you should go through this link to learn about the exceptions.

Because of this, it is recommended that you check the ‘return policy tab’ under pricing information on any products page to determine exactly how long you have to return that particular item.

How Do You Return Vision Center Products To Walmart In-Store?

How Do You Return Products To Walmart Vision Center?

Prescription glasses, frames, lenses, and contacts purchased in-store and online may be returned at your local Walmart Vision Center.

Depending on your store, returns may be handled at the Vision Center or customer service desk, so you should ask a store employee about the process upon your arrival.

Request an employee at the Vision Center (or customer service desk) to return your items, providing the original receipt or online invoice, and a valid government-issued photo ID for verification.

For your return to be accepted, make sure all of the listed products are returned in their original condition, free from scratches or damage.

However, if you received defective glasses, frames, lenses, or contacts from the manufacturer, Walmart will still honor the return and offer you an exchange or a full refund.

Once the return is approved, refunds will be initiated straight away via the same payment method you used at the time of purchase.

Cash refunds or exchanges are dispensed on the spot, whereas card refunds can take up to 10 days to arrive. Note that you should bring the exact card you used for payment when you go for a return.

How Can You Return Walmart Vision Center Products By Mail?

If you bought your glasses or contact lenses from the Walmart Vision Center online, you can return them via mail by following these steps:

  • Log in to your account to view the order history
  • Initiate the return by pressing ‘Start the return’ and select the Vision Center product you’d like to return
  • Follow the prompts and select either return or replacement (if available)
  • Choose ‘Return by mail’ as your chosen method and submit the form
  • Attach the printable free shipping label provided to a securely packaged product
  • Make sure the item is accompanied by all its original features and drop it off at a nearby USPS or FedEx location

Once Walmart receives your package, it will inspect the item and refund the original cost of it through the mode of payment you used to purchase it.

What Is Walmart Vision Center Warranty?

Walmart offers a warranty on glasses purchased directly from Walmart Vision Center that includes the following:

  • A 60-day satisfaction guarantee allowing you to return or exchange glasses within 60 days of purchase
  • A 12-month replacement guarantee entitling you to a new pair of eyeglasses within 1 year of purchase
  • Free lifetime cleaning and adjustment services for your glasses

You can file a claim yourself by visiting a nearby Vision Center using Walmart’s Vision Center finder or calling up the store and speaking to the employees.

Vision Center associates will handle your claim in-store and deliver the necessary service. Make sure to bring your receipt to declare the warranty’s eligibility.

If you want to know more about Walmart’s services, you can also see our related posts on Walmart Vision Center prices, if Walmart repairs glasses, and how long does it take to get glasses from Walmart.


Customers must return most glasses bought at Walmart’s Vision Center within 60 days and unopened contact lenses within 30 days to get a full refund.

Online purchases are returnable for between 30-90 days, depending on the brand you have bought. You can gain a refund or exchange if an optician changes your prescription within 60 days.

Glasses and contact lenses must be returned unopened and in original condition, unless defective. For opened and defective contact lenses, you will have 365 days to return these to Walmart.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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