What Happens When FedEx Package Is Stolen? (All You Need To Know)

FedEx is a reliable shipping company known for delivering packages quickly and safely. However, sometimes things go wrong, even with the nation’s leading logistics company.

With package theft on the rise, many customers wonder what their options are when their package gets stolen. In this article, I’ll outline what you need to do if your FedEx package gets swiped, so be sure to keep reading!

What Happens When FedEx Package Is Stolen In 2024?

FedEx provides a straightforward claims process for stolen packages as of 2024. For US packages, customers must file claims no later than 60 days from the shipment date. Claims should include the brand names of the missing items, size, and quantity. FedEx’s review process takes five to seven days. Eligible items will be refunded up to $100.

To learn more about what you should do if your FedEx package goes missing, make sure to read the rest of my research!

What If Someone Stole My FedEx Package?

If you suspect someone stole your FedEx package, time is of the essence. That said, here are the steps you should take to file a claim.

1. Document What Happened

Make sure you save your tracking information and shipping receipts because FedEx will ask you to prove the value of the item(s) you’re missing using either an invoice or an appraisal.

However, if you don’t have these documents available right away, you should still start your claim, as you can always add them later on.

2. File Your Claim As Soon As Possible

FedEx requires customers to file no later than 60 calendar days from the shipment date for US packages. For international packages, the deadline is 21 calendar days.

3. Be As Specific As You Can

In your claim, be sure to include as much detail as possible about the missing item(s), which could include things like brand names, product details, size, and quantity.

How Do I File A Claim For A Stolen FedEx Package?

Visit the FedEx claims site when you’re ready to start your claim. Then, complete the following steps:

  1. Enter your package’s tracking number or your PRO (progressive number) in the box provided. 
  2. Select the type of claim you’re making in the “Claim Type” dropdown menu. Choose “Shipment not received ” for stolen packages,” then click “Continue.”
  3. Look at the updated tracking information on the following page. Scroll down until you see the “Claim Details” section and fill in details about the stolen items.
  4. Scroll down further and upload photos and documents attesting to the item’s value. Click “Continue.”
  5. Add your contact information in the fields provided. You’ll be asked to provide your name, address, phone number, and preferred contact method. Choose whether you are the receiver, shipper, or other before clicking “Continue.”
  6. Verify that all of the information is correct on the final screen, then hit “Submit.”

Who Can File A Stolen Package Claim With FedEx?

Anyone can file a missing package claim with FedEx, whether you’re the sender, receiver, or a third party.

Moreover, this is true as long as you’re claiming for US domestic shipments, shipments from the US to an international location, or a package sent from Canada to the US. 

Further, all you need to file a claim is the relevant documentation and the item’s tracking number.

Does FedEx Investigate Stolen Packages?

Does FedEx Investigate Stolen Packages?

FedEx investigates stolen packages to varying degrees depending on the situation.

In most cases, the local FedEx organization will have the driver who delivered the package do a follow-up.

That said, this could mean verifying the delivery location or checking that a door tag was left.

If the package is still missing, FedEx’s Security Department will get called in.

In recurring cases, FedEx may work with the local police department to set up a sting operation and catch the porch pirates.

How Long Does FedEx Take To Investigate A Stolen Package?

FedEx is quite fast when it comes to investigating stolen packages, as almost all claims are resolved within five to seven days.

Does FedEx Reimburse For Stolen Packages?

If FedEx determines that your case is eligible for reimbursement, the company will cover up to $100 of the total value of the shipment (or the full amount that you insured).

How Do I Prevent My FedEx Package From Being Stolen?

Obviously, the best-case scenario is never to have a package stolen in the first place. When it comes to FedEx deliveries, your best option is to sign up for FedEx’s Delivery Manager tool.

Using this tool, you can protect your packages from theft in several ways, including the following:

1. Redirect Your Package To A Nearby Retail Location

Instead of having your package sent to your home, where it’s likely to get stolen, why not have it sent to your local Walgreens, FedEx Office, or Dollar General store.

That said, these locations will notify you when your package is ready for pick up and keep it secure for up to seven days so you can grab it at a convenient time.

2. Tell Your Driver Where To Leave Your Package

Another feature of the Delivery Manager tool allows customers to give specific delivery instructions.

For example, you can specify that you want packages left at the side of your house, behind a planter, or at the back door.

Therefore, by indicating a hidden location for your packages, there’s a better chance of them getting into your hands.

3. Put A Temporary Hold On Your Packages

FedEx allows customers to place a hold on deliveries for up to two weeks for free, which is a great option when you’re on vacation or traveling for business.

With this service, you’ll never have to worry about missing a delivery when you’re away from home.

To know more, you can also read our posts on whether or not FedEx scans packages, are FedEx packages insured, and if you can use duct tape on FedEx packages.


Realizing your FedEx package has been stolen can be disheartening, but there’s no reason to fret.

With that, FedEx’s claim process is quick, easy, and often leads to customers getting refunded for the missing contents.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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