What Is Microsoft Dynamics? (All You Need To Know) 

Microsoft is very well known for its various programs that help you to make your tasks more efficient and keep yourself organized while you work.

Furthermore, Microsoft Dynamics is an important part of Microsoft 365. So, if you are wanting to learn more about the program, you are in the right place as this article goes on to answer many questions that you most likely have about the program. 

What Is Microsoft Dynamics In [currentyear]?

Dynamics was created by Microsoft as a part of Microsoft Business Solutions in [currentyear]. Furthermore, it is a line of customer relationship management, enterprise resource planning, and digital marketing applications for businesses of different sizes from small to large. Additionally, Microsoft Dynamics combines several tools to create a product with CRM and ERP functionality at its core. 

If you would like to learn more about Microsoft Dynamics, such as how much it costs, what it can be used for, and more, you’ll want to read on!

What Is Microsoft Dynamics?

Microsoft Dynamics is a suite of cloud-based business applications that make it possible for organizations to streamline tasks required for administrative services. 

This suite frees your workforce up to focus on more important things, such as building and maintaining customer relationships or making sure you keep up with sale leads. 

Furthermore, the flexibility offered by Dynamics is why so many companies choose to use it as their CRM. 

How Much Does Microsoft Dynamics Cost?

Furthermore, you are probably wondering about the cost of Microsoft Dynamics, which is not as simple as just a single number.

Instead, you can pick and choose which elements of MS Dynamics you would like to purchase a license for, which allows businesses to create a custom platform. 

Additionally, you can pick and choose which elements of Dynamics 365 you wish to purchase a license for.

This allows businesses to create a customized platform that gives them the exact functionality for day-to-day use.

Furthermore, a sales professional license costs $65 per month for the first user license and $20 each per month for additional users.

However, the sales enterprise license costs $95 per month for the first user license, and $20 per month to add more users, giving each one access to the following capabilities:

  • Sales Playbooks
  • Forecasting
  • Hierarchies
  • Social Engagement
  • Gamification
  • Teams
  • Quick Campaigns
  • Marketing Lists
  • Marketing Campaigns

The additional licenses available for Dynamics include these:

  • Sales Premium, which costs $135 per month per user and provides access to Dynamics Sales Insights
  • Microsoft Relationship Sales, which costs $162 per month per user and combines MS Dynamics Sales Enterprise, and LinkedIn Sales Navigator Enterprise’s benefits.
  • Customer Service Professional, Costs $50 per user per month and comes with a self-service customer service portal and knowledge base. The license includes basic resources and analytics for customer support agents.
  • Customer Service Enterprise, Costs $95 per user per month and includes all functionality included in customer service professional. Users also gain access to scheduling and dispatching services and manage other resources and integrate with other Dynamics 365 apps.
  • Field Service, Costs $95 per user per month and is designed for those working in the field.
  • Remote Assist, Costs $65 per user per month and is geared toward agents working remotely.
  • Custom Insights, $1,500 per month for the first tenant and $1,000 per month for additional tenants.
  • Customer Voice, $200 per month per tenant.
  • Marketing, $1,500 per month for the first tenant and $750 for each additional tenant.
  • Commerce, is $180 per month for the first user and $30 per month for each additional user.
  • Fraud Protection, $1,000 per tenant per month.
  • Supply Chain Management, $180 per month for the first user and $30 per month for each additional user.
  • Guides, $65 per month per user.
  • Human Resources, $120 per month for the first user and $30 per month for each additional user
  • Finance, $180 per month for the first user and $30 per month for each additional user
  • Project Management,$120 per month for the first user and $30 per month for each additional user

What Are CRM And ERP?

What Are CRM And ERP?

The acronym ERP stands for Enterprise Resource Planning and CRM stands for Customer Relationship Management.

Furthermore, CRMs and ERPs are important management systems that both serve different purposes, however, they can also have overlapping functionalities.

Additionally, the difference between the two is simple, a CRM deals with the lifecycle of the customer experience and it aims to increase profitability.

Whereas an ERP deals with the entire business process. This means production, distribution, HR, budgets, and more. Its goal is also to boost efficiency.

So, ERP handles more of the behind-the-scenes work, and CRM is the part that faces the customers.

What Can Microsoft Dynamics Be Used For?

There are many different things that Microsoft Dynamics can be used for, which include the following list:

  1. Bringing your business together as a cohesive unit by connecting people, processes, and data across many applications, including Microsoft Dynamics, Microsoft 365, LinkedIn, and MS Azure. 
  2. Making smarter decisions with built-in AI, analytics, and guided action suggestions. 
  3. Adapting the application to your needs rather than changing your business methodology. You will be able to integrate most applications with existing systems or even customize them with the Microsoft Power Platform.
  4. Modernize your approach by incorporating AI, mixed reality, social, and mobile capabilities for progressive business innovation.

What Are Some Alternatives To Microsoft Dynamics?

If you are not interested in using Microsoft Dynamics, listed here are some close alternatives to the suite that you may want to consider trying out:

  • Salesforce
  • HubSpot
  • Zoho
  • SAP
  • Netsuite
  • PeopleSoft
  • Zendesk
  • Infusionsoft
  • Freshdesk
  • Insightly
  • Nimble
  • Copper

To know more, you can also read our posts on Microsoft Cortana, Microsoft Intune, and Microsoft Money.


Dynamics is a suite of cloud-based business applications that were made by Microsoft that have the main purpose of helping organizations to streamline tasks that are required for everyday administrative services. 

Furthermore, this Microsoft suite frees up your workforce so that employees can focus on more important things rather than spending unnecessary time on something a program on your computer can do for you. 

Photo of author

Mackenzie Jerks

Mackenzie is a freelance writer and editor, published author, and music enthusiast who holds a Bachelor of Science in Business Administration. When she’s not writing, Mackenzie is either wrapped up in a book, discovering new music, or introducing herself to a new fitness regimen.

Leave a Comment