What Is Verizon HD Voice?

Verizon has become a household name for providing reliable telecommunications to millions of people, and Verizon offers many services and features to people using 4G LTE technology.

One of those services offered is HD Voice, but have you been wondering: what is Verizon HD Voice? If so, keep reading to learn what I’ve discovered about this awesome mobile feature!

What Is Verizon HD Voice In 2024?

Verizon HD Voice is Voice over LTE, which means you’re calling over the 4G LTE network instead of the voice network in 2024. With Verizon HD Voice, you’re going to have a clearer sound with less background noise. You’ll also have improved conference and video calls with this service, with video using your Verizon data.

Do you want to know even more about Verizon HD Voice, such as if it costs extra and how you can get HD Voice? If so, read below to find out those answers and more!

Does Verizon HD Voice Cost Extra?

Verizon HD Voice doesn’t cost extra, and it’s included in all Verizon plans, and regular voice calls are going to be deducted from your normal calling allowance for the month.

However, if you participate in a video HD voice call, it’s best to use it while you’re using Wi-Fi so that the data doesn’t go against your monthly allotment.

How Much Data Does Verizon HD Voice Video Calling Use?

If you’re taking a video call over mobile data, the average data usage for each minute is around 6 to 8MB, although your actual data consumption can vary.

Therefore, it’s better for you if you use Wi-Fi for these calls as much as possible so that you keep the data usage low, especially if you don’t have unlimited data on your plan.

Is HD Voice the Same as WiFi Calling?

Verizon HD Voice isn’t the same thing as Wi-Fi Calling, even though you can use Verizon HD Voice over Wi-Fi (though they both have a similar purpose). 

With HD Voice, you can begin your call over your Wi-Fi network, but then your 4G LTE data will take over so you can continue the conversation if you get out of the Wi-Fi range.

In contrast, Wi-Fi Calling is simply using your wireless signal to make voice and video calls, and this older technology was known to drop calls and often had lag during a conversation.

Verizon HD Voice is crisp, clear, and there’s no lag whether you’re on a video or voice call, since it utilizes the new 4G LTE technology, and Wi-Fi Calling is less reliable and has a poorer quality.

How Do I Turn On HD Voice on Verizon?

How Do I Turn On HD Voice on Verizon?

Verizon HD Voice is already turned on and ready to go on any mobile phone you’ve purchased through Verizon recently, including devices such as the following:

  • Any iPhone 6 device or newer
  • Samsung Galaxy S7
  • Google Pixel
  • All other smartphones Verizon is selling

However, older devices may require you to turn on HD Voice manually to activate it.

If you own an older device, you can turn on HD voice by following these steps if you’re on an Android device:

  • Go to Apps > Settings, and you should see an “Advanced Calling” option

On some Android devices, it could be listed under Settings > Network & Internet ( Connections on some devices) and then click on “Advanced Calling”

  • Toggle the “Advanced Calling” switch on and then enable HD Voice, Video Calling, or both if you want the full functionality of Verizon HD Voice

Similarly, if you have an older iPhone, you just need to follow these steps to turn HD Voice on:

  • Click on “Settings” and then “Cellular”
  • Enable Cellular Data if it’s not already turned on
  • Click on “Cellular Data Options”
  • Enable the LTE feature
  • Click on Data and Voice to turn each on and off and a checkmark will show you that it’s enabled

Why Is Verizon HD Voice Not Working?

If you’re having trouble trying to get Verizon HD Voice to work on your device, this could be due to various reasons, including the following:

  • The other person isn’t using a phone that’s capable of HD Voice calls
  • You don’t have HD Voice turned on
  • The other person doesn’t have HD Voice turned on
  • Your phone or the receiving phone isn’t connected to the 4G LTE Verizon network

Why Is Verizon Voice Video Calling Not Working?

Similarly to voice calls, there are several reasons why your video call isn’t going through with Verizon HD Voice, such as the following:

  • Your phone is incapable of Video Calling
  • The receiving phone is incapable of Video Calling
  • A video request has been declined by the other person
  • You haven’t activated Video Calling on your phone
  • Your phone or the other phone has Video Calling turned off
  • Your mobile data is turned off
  • The other phone has mobile data turned off
  • Video Calling has been blocked from your phone or the phone you’re calling
  • One of the two parties isn’t connected to the 4G LTE Verizon network

To know more, you can also read our posts on whether or not Verizon blocks spam calls, how much does Verizon charges for international calls, and if Verizon charges for roaming.


Verizon HD Voice allows you to make voice calls and video calls using the Verizon 4G LTE network through data instead of Wi-Fi, and will kick in if you lose your Wi-Fi signal.

Additionally, Verizon HD Voice offers better sound quality and reduces background noise in phone calls, compared to old technology like WiFi Calling.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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