Where Can I Return Verizon Equipment? (Full Guide)

If you’ve decided to part ways with Verizon, or if you purchased equipment you no longer need, you might be wondering- where can I return Verizon equipment?

If that sounds like you, then keep reading to learn where to return the Verizon equipment and what I’ve discovered about the return process!

Where Can I Return Verizon Equipment In 2023?

You can return Verizon equipment to store locations if you’ve purchased the item directly from the store or website in 2023. If your Verizon equipment came from an authorized retailer, you must return the equipment to that store. Verizon FIOS equipment can be returned via UPS or returned to some Verizon FIOS stores, but not all stores will take returns.

If you have more questions about returning Verizon equipment, keep reading for more answers below!

Where Do I Return My Verizon Device?

If you’ve purchased a device from a Verizon store, through customer service, or the company website, it can be returned to a Verizon store location.

As well, you may be charged a restocking fee of $50 if you’re returning a mobile device to a Verizon store (unless you’re living in Hawaii).

However, you cannot return a device to a Verizon store if you purchased it from an authorized retailer such as Best Buy, as authorized retailers have their own specific return policies.

How Do I Return My Verizon Router?

Your first step to returning your Verizon router if it was rented would be to call 1-800-Verizon, enter your account number, and then go through the prompts or say you’d like to return equipment.

Furthermore, you can choose to either have a box shipped to you or you can just go to the UPS store to drop off the equipment to send back.

Verizon will send you a return kit that will include a prepaid shipping label so that you don’t have to pay for that out of your pocket.

However, you must return the router within 30 days of disconnecting or canceling your services to avoid the unreturned equipment fee.

What FIOS Equipment Needs to Be Returned?

The equipment that you’ll have to return will largely depend on the Verizon FIOS services that you’ve used, as this answer will vary from one person to another.

Therefore, you should ask customer service what items need to be returned and go through the list, such as cable boxes, modems, routers, and other items.

Typically, Verizon will want the cable box or set-top box, along with any adapters, routers, power cords, and other items included with the installation of Verizon FIOS.

Where Can I Return Verizon Set-Top Box?

Where Can I Return Verizon Set-Top Box?

If you’re looking to return a Verizon FIOS set-top box, you can return it directly to most Verizon FIOS store locations.

However, not all Verizon FIOS TV stores will accept set-top boxes or other products, so you need to call your local store to see if they accept the return.

Can I Return Verizon Equipment to Any Store?

You cannot just return Verizon equipment to any store, since the company has a very strict return policy and even the store you purchased the items from may not be authorized to take it back.

Subsequently, the best option is to call Verizon customer service and ask them where you should process a return when you’ve canceled services or want to return items.

This is especially true for Verizon FIOS, but is also true for Verizon Wireless, as you don’t want to be wrongly charged for unreturned equipment because you sent it to the wrong store.

Can I Return Accessories to Any Verizon Store?

You can return accessories purchased at Verizon store locations to any company store, but you cannot return a product purchased at an authorized retailer to Verizon stores.

Furthermore, if you’ve purchased accessories from an authorized retailer, you’ll have to return the product to that specific store, such as the Best Buy you bought the charging cable at.

Each authorized retailer has its return policy in place, so you’ll have to contact that store specifically to learn more about how to handle returns.

Can You Return Verizon Equipment Late?

You can return Verizon equipment late, but for each day the equipment is late, you’ll be charged a fee. Therefore, it’s important to ensure you return the equipment within 30 days to avoid those fees!

However, if there’s a personal situation happening, such as an emergency hospitalization, contact Verizon to see if there is a workaround to avoid the late return fees.

Do I Need to Return My Verizon Remote?

You don’t need to return your Verizon remote if you’re returning the Verizon FIOS equipment to the local store or mailing it back.

Furthermore, Verizon allows customers to keep the remotes for future use if they want, but if you don’t want them you can send them back and have them recycled on your behalf.

To know more about Verizon, you can also check our posts on what is Verizon FIOS, if Verizon offers roadside assistance, and if Verizon phones work with Straight Talk.


Verizon has a strict return policy that doesn’t allow you to return equipment to Verizon stores unless you’ve purchased the item directly. A

dditionally, Verizon FIOS requires that you return equipment either through the mail using UPS or at select Verizon FIOS TV locations.

You can be charged unreturned equipment fees if you return equipment after 30 days of cancellation, so contact Verizon to ensure all required equipment is returned promptly.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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