Cash App has more than 40 million monthly active users that use the service to send money, receive payments, or pay bills. Most people use services such as Cash App because they are convenient, and you can complete transactions on the go.
So, what happens when you can’t send money on the app? There are many possible reasons, so keep reading to learn them and the solutions!
Why Can’t I Send Money on Cash App?
1. Your Bank Declined the Payments
One of the most common reasons why Cash App transactions fail is because the bank has declined your payments.
This can happen due to various reasons, such as a frozen bank account, invalid card number, or insufficient funds.
When the transfer fails, you should double-check the details to confirm that they are correct and try sending the money again.
However, if this fails, you must contact your bank to confirm the issue and resolve it before sending money again.
2. Poor Internet Connection
To use Cash App for any transactions, you need a strong internet connection; therefore, sending money is impossible if you are out of data or don’t have Wi-Fi access.
If your connection is slow, the cash transfer won’t be completed; therefore, you need to confirm whether this might be a problem.
Ensure the app is linked to a steady Wi-Fi connection or buy data and try resending the money. If this doesn’t work, you can try another app before ruling out the internet connection.
3. You Have Insufficient Funds
To send money on Cash App, you need to have enough money in your wallet. If you have insufficient funds, the transaction won’t be completed.
When the transaction fails, check whether you have cash and fund your account, either from your bank account or credit card. After adding money to your account, you can try resending.
4. Bank or Cash App Servers Are Down
Bank and Cash App servers are prone to technical issues that lead to downtime. When this happens, all customers can’t access services; therefore, you can’t send money.
If Cash App is the problem, there are some sites you can use to check whether the app is down.
In addition, Cash App has its status page that you can use to confirm whether the servers are okay.
Furthermore, you can check with your bank via their customer support pages, social media platforms, or phone if there are any technical glitches.
Once you confirm both of them, you’ll know whether this is the reason you can’t send money. When there are technical issues, you have to wait for them to resolve it.
Most banks will communicate when they have maintenance or downtime. Once the technical glitch is solved, you can retry your transaction.
5. Your App Is Outdated
To keep using your Cash App for money transactions, you need to update it constantly.
Cash App adds new features and upgrades to their app that customers need to enjoy their services.
Therefore, your transfers may be failing because you haven’t updated your Cash App in a while.
Cash App is available on Google Play and the App Store, making it easy to update. Download the latest version and send cash to see if this is the issue before moving on to something else.
6. Cash App Limits
When you register for a Cash App account, you can send and receive money without verification.
However, up until you’re verified, you’re limited to sending and receiving $250 only per week and $1,000 within 30 days.
Therefore, if you aren’t verified and try to send more than your weekly or monthly limit, your transaction won’t go through.
However, you can easily fix this by verifying your account by providing Cash App with details such as your full name, date of birth, and the last four digits of your SSN.
Once you’re verified, you can send more money and enjoy additional services from Cash App.
7. Invalid Details
You need to have the correct details when sending money, such as a $Cashtag or ID. Cash App requires this information to verify identities and protect the app and customers from fraudsters.
Therefore, when you input the incorrect details, Cash App can’t recognize the recipient, which stops the transaction.
When you can’t send money on Cash App, counter-check the details, especially the card number and $Cashtag.
Once all the information is correct, you can send money unless there’s another problem.
There are several reasons why you can’t send money on Cash App, including invalid details, a poor internet connection, technical glitches, declined payments by the bank to Cash App limits, and outdated apps. Contact Cash App if you’re unable to resolve these issues yourself.
Check your account information and details to confirm that it’s correct before contacting Cash App or the bank. However, if you are unable to resolve the issue, Cash App should be able to assist. You can reach out to them via the app and explain the problem.