Why Is Amazon’s Echo Remote Not Working? (List Of Potential Fixes + FAQs)

Amazon Echo is one of the most popular devices for voice command, but is your Amazon Echo remote not working?

Well, continue reading below to learn about some of the best fixes for this problem, so that your Echo remote will work right again!

Why Is Amazon’s Echo Remote Not Working In 2024?

If your Amazon Echo remote is not working the easiest potential fix would be to change the batteries in the remote, as dead batteries are the most common problem for them not working in 2024. If this doesn’t work, you could try to repair the remote with your Amazon Echo device or call the customer service line.

Do you want to know about other fixes for the Amazon Echo remote not working? If so, keep reading because I’ve got even more possible fixes you can try below!

How Do I Get my Amazon Echo Remote to Start Working?

If you are having troubles getting your Amazon Echo remote to work, here are a few things you can try:

1. Replace Batteries

Replacing the batteries in your Amazon Echo remote is the best way to try to fix your problem if the remote is not working.

2. Make Sure You’re Using the Right Remote If You Have More Than One

If you have more than one Amazon Echo remote, you might want to check to see if you see a purple light on the remote and see if it’s spinning.

For example, if you see the spinning light on the remote in your hand, you need to press “Play/Pause” on that remote to get it working and get it to connect to your Echo device.

3. Move Closer to the Amazon Echo

If your Amazon Echo remote isn’t working, then you may need to just move closer to your Amazon Echo to get it working properly.

Therefore, sometimes you are just out of range of the Bluetooth capability, so move 10 feet closer to see if your remote begins working!

4. Replace Your Remote

If you’ve noticed your Amazon Echo remote isn’t working, it might be time to replace your remote, especially if you notice it was damaged recently.

However, you should try to get a new remote for free if it’s under warranty still!

5. Power Cycle Both Echo & Remote

Power cycling the Echo remote and Echo device is a common way to fix the remote issue, but it’s a little more involved so you’ll need to follow these steps below:

  • Unplug the Echo device and wait 1 minute
  • Press “Menu, Back arrow, and Left button” on the remote simultaneously
  • Hold these buttons for 12 seconds
  • Release the buttons and wait 5 seconds
  • Take out the batteries
  • Wait 5 minutes
  • Plug the Echo device back in
  • Put the batteries back into the remote
  • Press “Home” on the remote
  • The device should now be paired and reset properly

However, it’s important that during this process you wait the full amount of time before moving on to the next step, or else it might not recycle properly and you’ll have to start over!

6. Pair the Remote

If your Amazon Echo remote isn’t working you can try pairing the remote again by following the steps below:

  • Go into “Settings”
  • Pair the remote with the Alexa app
  • Hold “Pause/Play” for 5 seconds to allow Echo to search for it

7. Call Customer Service

The last resort would be to contact customer service since they can assist with further issues if none of the above have helped you.

For example, you can do this from the Alexa app just by swiping left, going to “Help & Feedback” then selecting “Call Customer Service” and going through the remaining prompts.

Do All Amazon Echo Remotes Work With Echo Devices?

Do All Amazon Echo Remotes Work With Echo Devices?

All of the Amazon Echo remotes should work with all of the Amazon Echo devices, which means you can pair an older remote with a newer Echo or vice versa.

Furthermore, this allows you to use any Echo remote with any Echo device in your house, just remember you can only have one remote paired with a device at one time.

Do All Echo Devices Come With a Remote?

Not all Echo devices have included a remote in their packaging.

For example, the older devices required a separate purchase for the remote, and you had to either buy the remote from Amazon or an Amazon reseller that was certified.

However, any newer Echo devices that you purchase from Amazon will have a remote automatically included in the purchase.

How Long Are Echo Remotes Under Warranty?

If you’ve purchased your Echo remote through Amazon or a reseller that is certified, the remote will have a one-year warranty.

On top of that, certified refurbished remotes from Amazon also have a one-year warranty, and you can read about that on the Amazon Device Warranty page.

To know more, you can also read our posts on what is Amazon Echo, what is Amazon Tap, and what are Amazon music stations.


If your Amazon Echo remote isn’t working then the first fix would be to check the batteries and replace them, especially if you’ve used a generic brand of batteries.

Furthermore, you could try pairing the remote to an Echo device, cycling both the Echo device and remote, and making sure you’re using the right remote for that particular device.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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