Why Is My Cash App Not Working (11 Reasons Why + Fixes)

Cash App is a popular peer-to-peer payment system that you can use to send and receive money. To make transactions possible, you’ll get a debit card to use that’s connected to your cash account.

However, like other online services, Cash App might have instances when it’s not working properly as it should. So, why does this happen, and how should you fix it?  Well, below are some common reasons why Cash App has stopped working for you, so read on!

Why Is My Cash App Not Working In [currentyear]

1. Poor Internet Connection

Cash App, like any other mobile app, uses the internet. Therefore, the app will not function as expected if you have a poor internet connection or no data.

Sometimes, you might be connected to the internet, but the reception is too slow.

When this happens, you’ll notice that your screen will be stuck in a loading loop.

Furthermore, your app will not open the screens as fast as you expect because the connection is not steady.

Therefore, before making any transactions, check whether you have a strong signal at the top of the phone’s display.

If you are unsure whether you have a good connection, try using another app to determine what is causing the problem.

Also, you should perform a speed test, or turn off your Wi-Fi and retry the transaction.

2. Corrupted Data Cache

Your Cash App may also stop working if there is a problem with the data cache. The app will either slow down or completely refuse to function if the cache is corrupted.

Furthermore, like all phone apps, Cash App stores information that might interrupt how it operates if you don’t clear your cache regularly.

To fix this, you can clear the cache from the Settings page. Select “Apps” and go to Cash App. From here, select “Storage & Cache” and tap “Clear Cache.”

Alternatively, you can also choose to delete the app and reinstall it again from the App Store. This will also clear the old data and refresh your app.

3. Issues With The Cash App Servers

When your Cash App stops working, you should first consider whether the servers are down.

For a service with more than 40 million monthly active users, there may be a lot of people on the app simultaneously.

Therefore, always check to see whether the service is offline before taking the next step to resolve the issue.

Fortunately, some sites can help you check whether Cash App is down.

Additionally, Cash App has its own status page that tells users whether all the services are working properly.

Moreover, if the servers are down, you can’t do anything about it. You just have to wait until Cash App resolves the issue.

4. Problems With Your Mobile Device

4. Problems With Your Mobile Device Cash App

Apart from the servers, it could be possible that your device is having issues.

For instance, having multiple apps open in the background can overload your phone and cause the apps to lag.

When this happens, it affects how all apps like Cash App function. To fix it, you should close all the running apps or restart your phone before completing the transactions.

5. App Problem

Your Cash App might also have an issue hindering it from working properly. This happens if you have been on the app for so long.

Furthermore, you can solve this by force-closing the app and restarting it again. If this was the issue, your app will be back to working properly right away.

You can also try using the Cash App website to complete the transactions, just log in to see if the app is the one with the issue.

6. Invalid Cash App PIN

It’s also possible that your Cash App is not working because you have entered the wrong PIN.

Your Cash PIN is a security measure to prevent unauthorized users from accessing your account. Therefore, you can’t complete any transactions if you forget or enter the wrong one.

When this happens, you can reset the PIN directly from the app.

Furthermore, just open the app on your device and select “Account.” Select “Privacy & Security” and then “Change Cash PIN” and enter your new code.

Once you confirm the new code, you can log in and try completing the transaction.

7. False Positive Fraud Detection

Cash App has had rising cases of scammers looking to steal from users, because of this, they are keen on suspicious activities.

Therefore, your account may stop working if Cash App suspects there is a security breach and someone is trying to access your account.

Furthermore, your transactions won’t go through if you are falsely tagged.

To fix this, however, you can contact the customer care team to let them know it was you.

8. Issues With The Bank

Apart from Cash App, the bank also flags down suspicious activities. Furthermore, your bank can decline a transaction if they don’t recognize a particular Cash App account.

Therefore, the transactions will not go through if you don’t have money in your account.

Additionally, your bank servers may be down due to technical issues.

Moreover, you can contact your local bank to find out why they are declining your transactions, especially if you need to make instant deposits.

9. You Are Making International Transactions

Cash App only supports international payments between the U.K. and the U.S. Therefore, if you are making international transactions to other countries, your Cash App won’t work.

So, you’ll need to find other options to transfer funds or pay bills in the respective countries.

10. Lack Of Funds

If you have insufficient funds in your Cash App or bank account, you will not manage to complete any transactions.

Therefore, once you notice that your Cash App is not working, you need to check whether you have enough cash to support the transactions. If not, you should top up first and then retry.

11. You Exceeded Cash App Limits

Before Cash App verifies your account, you can only send and receive $250 per week or $1,000 monthly. If you exceed this amount, you’ll notice that your Cash App is not working.

To fix this, you must verify your account, which increases your transaction limits.

To know more, you can also read our posts on why does Cash App charge fee, Cash App alternatives, and what ATMs are free for Cash App.


Cash App is a convenient way to pay for services and send and receive money. However, the payment service also encounters lots of hiccups.

So, when your app stops working, it could be due to issues with the server, the app itself, your bank, your account details, or the internet connection. Fortunately, most of these issues can be resolved rather quickly to allow you to complete your transactions as usual.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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